The document summarizes a discussion about using social media. It notes that while social media was once seen as something for early adopters, it is now ubiquitous. The discussion addressed how to separate productive social media tools from time wasters and how a new generation of managers will advance social media use in companies by shifting values around content, collaboration, access, and audience from exclusive to maximizing reach and from planned to immediate. The document provides advice on educating older generations about social media by making the experience relevant to their lives, guiding them through how tools work, and emphasizing the benefits over criticisms.
Are your social media efforts delivering real, tangible results while paying for themselves? Social media judo is born out of the philosophy of successes we have had creating programs using minimal client effort and achieving maximum results. This is exactly why social media works for marketing and why it drives ROI and is hyper-effective when done correctly. Social media and the resulting effect on all of us are driven by the momentum of real influencers working to inform and educate other buyers. Your job is to find a way to tap into this momentum and help propel your company to be greater than the sum of its parts. Social media judo will show how to do just that as well as how to create your own "judo moves" that will increase sales
Red Bull, McDonald’s, Starbucks. These are just a few brands that fully take advantage of social media as part of their overall business strategy. In an age where voicing opinions and connecting online are second nature, social media has now become more essential than ever as a way to research, create relationships and shape brand perception.
However, what does it take to employ social media beyond a local business level, when there are dozens of markets, thousands of employees and millions of conversations to manage worldwide? What does it take to do it well? And even though all the other kids are doing it – is social media really worth investing in?
Mandy Poon, Digital Marketing Consultant @w.illi.am/ presents what enterprises need to consider before embarking on a social media journey, how that journey requires Social Media to become an integral part of a multinational’s business and marketing plans, what it means to create a truly global strategy, and some tools and guidelines to get there.
Cultivating Zombies or Activating Community : Non-Profit Challenges Competing...Mila Araujo
Presented at Pod Camp East 2012, This is not the original slide deck. Over 25 slides have been added and some altered to include the discussion points (text) which occurred during the presentation.
Text is being included now so that those following online who did not have the benefit of the presentation and discussion can get a better idea of the context (which would be left out with only the original visual slides uploaded). This deck also doubles as "notes" for the presentation for those who were present.
Two versions of the Youtube video are also available. The first is the shorter version (30 seconds shown at the presentation) the second is the full story version, which gives a bit more of the background of what was actually discussed.
Non-Profits must use social media technology to deliver shorter more engaging and appealing bursts of information for greater impact, particularly effective with video (under 2 minutes) and photos.
Additional links have also been added to references which were mentioned during the presentation for participants reference and further research or learning. This was a 40 minute presentation.
Are your social media efforts delivering real, tangible results while paying for themselves? Social media judo is born out of the philosophy of successes we have had creating programs using minimal client effort and achieving maximum results. This is exactly why social media works for marketing and why it drives ROI and is hyper-effective when done correctly. Social media and the resulting effect on all of us are driven by the momentum of real influencers working to inform and educate other buyers. Your job is to find a way to tap into this momentum and help propel your company to be greater than the sum of its parts. Social media judo will show how to do just that as well as how to create your own "judo moves" that will increase sales
Red Bull, McDonald’s, Starbucks. These are just a few brands that fully take advantage of social media as part of their overall business strategy. In an age where voicing opinions and connecting online are second nature, social media has now become more essential than ever as a way to research, create relationships and shape brand perception.
However, what does it take to employ social media beyond a local business level, when there are dozens of markets, thousands of employees and millions of conversations to manage worldwide? What does it take to do it well? And even though all the other kids are doing it – is social media really worth investing in?
Mandy Poon, Digital Marketing Consultant @w.illi.am/ presents what enterprises need to consider before embarking on a social media journey, how that journey requires Social Media to become an integral part of a multinational’s business and marketing plans, what it means to create a truly global strategy, and some tools and guidelines to get there.
Cultivating Zombies or Activating Community : Non-Profit Challenges Competing...Mila Araujo
Presented at Pod Camp East 2012, This is not the original slide deck. Over 25 slides have been added and some altered to include the discussion points (text) which occurred during the presentation.
Text is being included now so that those following online who did not have the benefit of the presentation and discussion can get a better idea of the context (which would be left out with only the original visual slides uploaded). This deck also doubles as "notes" for the presentation for those who were present.
Two versions of the Youtube video are also available. The first is the shorter version (30 seconds shown at the presentation) the second is the full story version, which gives a bit more of the background of what was actually discussed.
Non-Profits must use social media technology to deliver shorter more engaging and appealing bursts of information for greater impact, particularly effective with video (under 2 minutes) and photos.
Additional links have also been added to references which were mentioned during the presentation for participants reference and further research or learning. This was a 40 minute presentation.
Präsentation und Gesprächsgrundlage für PRleben an der FH Joanneum in Graz. Public Relations heisst im Web: sich unters Volk mischen, interagieren und Wert schaffen. Wert, der für die Community von Bedeutung ist. Motto: zuerst Holz in der Ofen legen, dann gibt er Wärme.
Social Media For Small Business_By Jenni Lloyd, NixonMcInnesRuthBaker
Jenni Lloyd; Experience Designer and Consultant at NixonMcInnes' presentation on Social Media for Small Businesses at Fresh Business Thinking event.
More information on Jenni can be found here - http://www.nixonmcinnes.co.uk/people/jenni/
More information on NixonMcInnes can be found here - http://www.nixonmcinnes.co.uk/
Coming off the Island: principles for a more collaborative, fast approachHeidi Hackemer
I speak for Hyper Island Master Classes in New York. This is the presentation that I've developed (through several drafts) of how to take the theory of working together better for our evolved landscape and being more nimble/collaborative/smart into actual practice.
Chorus america social media step by stepDevon Smith
Chorus America 2011pre- conference seminar. Social Media Step by Step (for beginners). Creating a social media strategic plan, Facebook, Twitter, YouTube, Tools to monitor & measure social media.
Presentation to PRSA Entreprener SIG - developed on questions asked.
The backstory is I had developed a presentation for PRSA but scrapped it based on the questions the members asked pre event. PPT Links:
http://geekmommy.net/- GeekMommy,
http://www.jnjbtw.com/ - JNJ BTW
http://www.iambossy.com/ - i am bossy
http://www.dcgoodwill.org/ - Goodwill of Greater Washington
http://frozenpeafund.com/ - Frozen Pea Fund
http://redcouch.typepad.com/ - Shel Israel
http://www.problogger.net/ - Darren Rowse
http://www.gapingvoid.com/ - gapingvoid
http://twitter.zappos.com/ - Zappos/Twitter
http://twitter.com/DonnaTocci - Donna Tocci
Why should our company launch our global thought leadership program at SXSW? 500 + solo presentations and panels give non-famous, passionate people a chance to engage people and increase their own personal profile as well as the profile of our global network.
You won’t find another conference with the quality of innovative, creative big thinkers. 16,000 attendees last year. The best networking event for insanely curious, entrepreneurial thinkers. Plus great barbecue and Tex-Mex. What more do you need?
Zipipop Building Successful Social Media ServicesZipipop Freud
Zipipop Presents: Building Successful Social Media Services:
Social media strategy, communities, engagement, transparency, interaction, brand friend and marketing.
Additional credit: Slide 22 was partially inspired by a conversation with Markku Ahtisaari, in relation to Dopplr creating a public space with it's Social Atlas.
Creating a Healthy Digital Culture: How empathy can change our organizationsDomain7
We often think of empathy as an abstract, emotional concept, maybe even see it as a weakness in an organizational context. This presentations suggests that empathy might be our greatest secret weapon to changing our organizations to become higher-performing, more innovative, better places to work, serving happier customers.
From #NowWhat15, http://nowwhatconference.com/
Why you shouldn't use social media for AGXPolle de Maagt
I try to change companies to be less about ads and more about acts. Through inspiration. Through strategy. Through coaching. And mainly blood, sweat and tears. Because in these times, brands aren't defined by what they say, but what they do. Not convinced? Let my acts speak for themselves.
Here is a magazine article we got published as a result of Mary Ellen and Jackie doing the workshop at the MFM conference. It was published in the TFM(The Financial Manager) bimonthly magazine, which goes out to all MFM members.
Präsentation und Gesprächsgrundlage für PRleben an der FH Joanneum in Graz. Public Relations heisst im Web: sich unters Volk mischen, interagieren und Wert schaffen. Wert, der für die Community von Bedeutung ist. Motto: zuerst Holz in der Ofen legen, dann gibt er Wärme.
Social Media For Small Business_By Jenni Lloyd, NixonMcInnesRuthBaker
Jenni Lloyd; Experience Designer and Consultant at NixonMcInnes' presentation on Social Media for Small Businesses at Fresh Business Thinking event.
More information on Jenni can be found here - http://www.nixonmcinnes.co.uk/people/jenni/
More information on NixonMcInnes can be found here - http://www.nixonmcinnes.co.uk/
Coming off the Island: principles for a more collaborative, fast approachHeidi Hackemer
I speak for Hyper Island Master Classes in New York. This is the presentation that I've developed (through several drafts) of how to take the theory of working together better for our evolved landscape and being more nimble/collaborative/smart into actual practice.
Chorus america social media step by stepDevon Smith
Chorus America 2011pre- conference seminar. Social Media Step by Step (for beginners). Creating a social media strategic plan, Facebook, Twitter, YouTube, Tools to monitor & measure social media.
Presentation to PRSA Entreprener SIG - developed on questions asked.
The backstory is I had developed a presentation for PRSA but scrapped it based on the questions the members asked pre event. PPT Links:
http://geekmommy.net/- GeekMommy,
http://www.jnjbtw.com/ - JNJ BTW
http://www.iambossy.com/ - i am bossy
http://www.dcgoodwill.org/ - Goodwill of Greater Washington
http://frozenpeafund.com/ - Frozen Pea Fund
http://redcouch.typepad.com/ - Shel Israel
http://www.problogger.net/ - Darren Rowse
http://www.gapingvoid.com/ - gapingvoid
http://twitter.zappos.com/ - Zappos/Twitter
http://twitter.com/DonnaTocci - Donna Tocci
Why should our company launch our global thought leadership program at SXSW? 500 + solo presentations and panels give non-famous, passionate people a chance to engage people and increase their own personal profile as well as the profile of our global network.
You won’t find another conference with the quality of innovative, creative big thinkers. 16,000 attendees last year. The best networking event for insanely curious, entrepreneurial thinkers. Plus great barbecue and Tex-Mex. What more do you need?
Zipipop Building Successful Social Media ServicesZipipop Freud
Zipipop Presents: Building Successful Social Media Services:
Social media strategy, communities, engagement, transparency, interaction, brand friend and marketing.
Additional credit: Slide 22 was partially inspired by a conversation with Markku Ahtisaari, in relation to Dopplr creating a public space with it's Social Atlas.
Creating a Healthy Digital Culture: How empathy can change our organizationsDomain7
We often think of empathy as an abstract, emotional concept, maybe even see it as a weakness in an organizational context. This presentations suggests that empathy might be our greatest secret weapon to changing our organizations to become higher-performing, more innovative, better places to work, serving happier customers.
From #NowWhat15, http://nowwhatconference.com/
Why you shouldn't use social media for AGXPolle de Maagt
I try to change companies to be less about ads and more about acts. Through inspiration. Through strategy. Through coaching. And mainly blood, sweat and tears. Because in these times, brands aren't defined by what they say, but what they do. Not convinced? Let my acts speak for themselves.
Here is a magazine article we got published as a result of Mary Ellen and Jackie doing the workshop at the MFM conference. It was published in the TFM(The Financial Manager) bimonthly magazine, which goes out to all MFM members.
The Social Media Spine: Building the backbone to your online presenceStacy Lukasavitz Steele
Slides for the presentation I gave to Leadership Genesee on social media - very bare-bones approach to building an online presence, doesn't go too deep.
Another social media framework, this time from the 1-to-1 customer management experts Peppers & Rogers. Good insights with focus on business applications & customer experiences.
Presented for Montreal Girl Geeks, January 2013
http://montrealgirlgeeks.com
Red Bull, McDonald’s, Starbucks. These are just a few brands that fully take advantage of social media as part of their overall business strategy. In an age where voicing opinions and connecting online are second nature, social media has now become more essential than ever as a way to research, create relationships and shape brand perception.
However, what does it take to employ social media beyond a local business level, when there are dozens of markets, thousands of employees and millions of conversations to manage worldwide? What does it take to do it well? And even though all the other kids are doing it – is social media really worth investing in?
Together we’ll discuss what enterprises need to consider before embarking on a social media journey, how that journey requires Social Media to become an integral part of a multinational’s business and marketing plans, what it means to create a truly global strategy, and some tools and guidelines to get there.
Vous êtes spécialisé-e dans le global mobility management? Gagnez du temps dans la gestion de vos projets en utilisant les réseaux sociaux !
Prenez la route des réseaux sociaux !
Nous vous proposons un “roadbook” sous forme de livre blanc pour prendre la route des réseaux sociaux et avancer vers une réelle stratégie.
Un guide jalonné d’astuces, basé sur des exemples concrets et des statistiques récentes… Un outil facilement utilisable, clairement structuré et illustré !
Une solution “clé en main”, un premier pas vers du community management interne…
Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...Dion Hinchcliffe
Slides from the Dreamforce 2012 session that Constellation's Alan Lepo and I gave at The Palace Hotel on Thursday, September 20th, 2012. We go over the past, present, and future of social business in all its many forms.
You don't get social media? Here is everything you need to know about what social media really is, why you should care about it and how you can get started using it. This information is designed to fit on a one sheet cheat sheet for anyone learning about what social media is or how to use it.
This presentation describes the radical changes taking place in today's large corporation. A special emphasis is given toward the role HR can play in driving leadership and organizational change. Case study material is also presented.
A few days ahead of the London Marathon, a quick check to see whether your organisation is socially brand fit. Social branding is no jog in the park - it's a slog!
My presentation at the Figaro Digital conference about social marketing, London. 21 April 2010.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
2. About this document
Thank you to everyone who joined Jamie Timm, Adam Denison and me in Detroit to discuss the opportunities and
pitfalls in using social media.
Years ago — when we were first talking about social media — it was Friendster and blogs and not much else. People
asked — is it really worth investing in? Or is this just something for early adopters? The province of geeks?
But somehow — while we were all busy finishing college or growing our business — the world’s most social people
took over the Web and made it their own.
The numbers are now not only compelling, they’re trending toward the ubiquitous:
– 86 million Americans use the social Web
– Including 75% of college students
– And 60% of wealthy adults
The problem now isn’t whether it’s worth it — it’s that it’s so overwhelming, it can seem impenetrable. Natives
bounce from one social activity to another: navigating, publishing, connecting. All second nature.
But to start now? There’s just so much. All of it tangled with what came before it and the buzz about what will replace it.
On October 17, we started to unravel it. To simplify the social Web and find practical ways to use it in our lives and
businesses. To keep the conversation going, I’ve compiled this Q&A document — including issues from our live
discussion and a few questions from the back channel that we didn’t have time to address.
Please share these topics with colleagues and write back — or post — your own point of view.
2
3. Q: With the proliferation of social media tools, how do you separate the productive ones from the
time wasters? What can really help your life and your career?
The first test of a productive tool is: What is Social Media?
Does it fit with how people primarily use social media today? Or is it something entirely new
Social media is how people
that might take a lot longer to catch on?
use decentralized, people-
based networks to get the
The ways people use social media today fall into three key categories:
things they need from one
another rather than from
– Create: Whether it’s writing a blog about
traditional institutions, like
knitting, creating the next great viral video, or
business or media.
building a virtual world, social media meets
the human desire to create things — things
SOCIALLY that will be saved, read and — if we’re lucky —
CREATED remembered.
CONTENT
Works like: Blogs
– Recommend: Where once we trusted the
opinion of 4 out of 5 dentists, today we want
YouTube Twitter
the opinions of their patients. Social media has
Wikis elevated both the value of individual reviews and
SOCIALLY SOCIAL recommendations and the ability of networks
HIGHLIGHTED Google INTERACTION of people to elevate the very best content
CONTENT AND FEEDBACK or ideas with little more than the vote of their
Works like: Digg Works like: Facebook
mouse.
– Interact: People to people. Asking questions,
hanging out, trading stuff. Interacting. It’s the
foundation of social media. And, often, just the
best thing about it.
3
4. Q: By 2010, a new generation of managers and supervisors will take center stage in their companies. These men and
women will bring a greater understanding of and facility with Web 2.0. What advances can we expect in the use
of social and digital media under their leadership in tomorrow’s companies?
The biggest change will be a shift in values. In the fundamental expectations we have for things The single biggest
and relationships. New ways of thinking about everything from content to collaboration.
workplace change to
watch for:
CONTENT COLLABORATION
FROM: TO: FROM: TO:
Internal
exclusiviTy maximiziNg reach Teams NeTworks
exhausTive coNcise
communications
creaTiNg iTeraTiNg
experT peer Do iT for me Do iT myself
budgets on par with
external marketing
ACCESS AuDIENCE
As social networks further
FROM: TO: FROM: TO:
break down the barriers
collecTioN commuNiTy lisTeNiNg coNTribuTiNg between work and life, the
plaNNeD immeDiaTe 9–5; afTer 6 24/7 biggest managers of brand
aggregaTeD DirecT DepeNDeNT empowereD
reputation in the social
world will be employees
who characterize their job
Consider access as an example. The way we gather ideas, insights and documentation is satisfaction, share what makes
radically changing. We’re moving from personal collections of email folders and paper copies them proud or disappointed
to collective environments where entire teams have access to everything about a project in a in their workplace, and
single portal. increasingly speak directly to
customers in diverse media.
We’re moving from cultures that create long-term plans for feedback and discovery to
organizations that want answers now with customer panels on call and executive suites with
open doors. And, we no longer want that feedback exclusively in percentages and segments.
We want 1:1. Real answers in real voices.
4
5. Q: How do you educate the Boomers to “new media” so they understand, adopt and integrate it in
to their personal and professional lives...as appropriate?
It’s the process that makes the difference: The trick to teaching
Guide the experience: Walk them
social media is finding
Make it
relevant through how it works in a live opportunity.
environment. This is how you sign up,
this is what a community looks like, Most people won’t want to
Debrief
Guide the this is how you search, etc. And tell learn just to learn. It’s your job
experience relevant stories about how people to find that one irresistible
like them (as individuals or business angle of relevancy that flips
Send on solo leaders) have used these tools. the opportunity cost equation:
experience
Translate: Tell them how it works. Need to do research on the
Translate
Not so many details that it’s cheap about recent college
overwhelming. Just enough that you grads? What about Facebook?
don’t seem like a fantastical wizard
Debrief full of secrets when really most of Need to find a new daycare
Simplify the concepts are pretty practical and for your kid? What about
straightforward. Angie’s List?
Simplify: Now backtrack and make what you learned really simple. You want to explain it in 20 Need to get a handle on the
words or less. Words your new online buddy can repeat comfortably. Metaphors appreciated. (For buzz about a potential new
example: You text message, right? Well, Twitter is a lot like that. You write a short message and client? What about Twitter or
send it. But, when you hit send, it goes to everyone in your address book vs. just one person.) blog search?
Debrief: Ask open-ended questions. What did you think of the experience? How could you see Need to talk to employees
using this? What questions you have? on a more human level? What
about a blog?
Send them on a solo experience: Okay, your turn. Log on, try it out yourself. I’ll check in with you
tomorrow.
Debrief: Repeat above.
5
6. Q: How DO businesses use social media?
This one might take a couple of pages.
CNET recently reported that 75% of Fortune 1000 companies will launch a social media
campaign this year. Of course, they also noted that 50% of those campaigns will fail.
To stay in the right 50% of those campaigns, marketers, customer service advocates and brand
czars follow one of four proven models:
Let your customers or employees
BuILD A COMMuNITY support each other.
Best Buy’s Gary Koelling
Pros: and Steve Bendt had a
– Very authentic way to use the fundamentally simple idea:
social Web use technology to enable
employees to talk to and
– Inexpensive to operate and help each other.
can reduce customer service/
HR costs In their quest they developed
Blue Shirt Nation: an internal
Cons: communications platform
– Takes a lot of work to seed that generated thousands
and build of conversations across
the company. The result:
– The crowd can turn on you more information, more
if support or product issues, more solutions, more
development is unresponsive ideas, more impact — and
a corporate culture that is
Make sure you: beginning to appreciate that
– Set expectations: What does buy-in brings out the best in
success look like? employees.
6
7. Q: How DO businesses use social media? (continued)
Some brands have a leg up in social media. Their fans already consider them part of their
personal identities.
Think sports fans wearing the team jersey. Bloggers at Google who just can’t stop talking
about how great their home base is. Proud graduates of well-known colleges proselytizing their
campus brand.
F