1. Group members:
Dianna ak Tingkau 26177
Selina ak sinie 28113
Geoffery Laeng 34231
Nurazdimma Azmi 27727

2. Introduction
 This is first time when helpee meet the helper in the
live session
 2 of 5 stages DAISE are used:
 develop the relationship, identify and clarify problem
 assess problem and redefine in skills terms
 Helping skills
-such as minimal
response, restate, paraphrase, clarifying, reflecting
feeling, summary, and termination.

3. CASE DETAIL
 This was a session between a supervisor and a student. It
the first session, they only discussing some issues
regarding her PTA (Final Year Project) and this second
meeting were to follow-up the progress of the client’s
project. In this session, the client shares the progress of her
PTA and her problems to the supervisor where her problem
have affect his progress of PTA. Helpee faces difficulties in
her studies because of this and states that the reason was
not enough time for all her study business because she have
taken 25 hours credit in this semester and have to focus on
all that in a time. Meanwhile, other assignments and mid-
term also makes her more tension.

4. Helpee’s Background
 Name : Selina
 Eduacation level: 3rd year student in FSKPM
 Town: Kuching.
 Hobbies: Shopaholic and spend time with friends
 Main Problem: did not meet supervisor and always did
not have time to meet her Final Year Project.

5. Helping Skills and
Techniques

6. Stage 1: Develop the
relationship, identify and clarify
problem
 Build the relationship with the client
 Ask the client whether she is comfortable through the
environment
 The introduction of client’s background
 Will builds the trust with the client
 Video

7. Stage 2: Assess problem and
refine in skills terms
 Helper will use an open questioning just to explore
more details and tried get the actual problem
 Helper need to use some skills such as restate
,paraphrase, minimal response, checking and clarify
skills just to make sure zero misunderstood clients
meaning or out of topic.

8. Stage 3: Checking
 Helper also used it to check either the client is
understands the messages that try to delivered. This
checking skill helps helper and client clears and
understands about the messages or information that
tries to share
 video

9. Example: Checking
 Helper: Sebenarnya, berdasarkan buku log yang
saya simpan Sally hanya pernah bertemu sekali
sahaja untuk bertanyakan mengenai
perkembangan PTA Sally. Seperti yang Sally sedia
maklum, untuk layak bergraduat Sally hendaklah
lulus dalam kursus Projek Tahun Akhir.
 Helpee: Urm.. Saya tahu puan. Masalahnya…

10. Stage 4: Restate
Repeating or rephrasing the content or
meaning of the client
This usually is more specific and clear
than the client’s statement.

11. Example: Restate
 Helpee: Bukan saya tak nak ambil antara sesi puan.
Saya perlu bekerja untuk menampung perbelanjaan
saya setiap kali semester baru bermula. Saya sedih
bila mengenangkan masalah ni.
 Helper: Jadi, Sally sedih dengan segala
permasalahan yang Sally hadapi sekarang.

12. Stage 5: Paraphrase
 Verbal statement that helper using own words to
restate the client’s content or feeling into simple
sentences without changing the original meaning
 video

13. Example: Paraphrase
 Helper: oh begitu. Jadi, biar saya nyatakan sama ada
saya faham dengan apa yang Sally telah kongsikan
bersama saya sebentar tadi. Sally sebenarnya hanya
berjumpa sekali sahaja untuk PTA dan mempunyai
masalah dari segi meluangkan masa untuk kerja dan
juga bersama rakan-rakan. Di samping itu, Sally
mempunyai masalah kerana jadual kuliah yang begitu
padat. Adakah saya bercakap mengenai sebab yang
betul di mana kekangan tersebut yang menyebabkan
Sally jarang bertemu dengan saya?
 Helpee: Erm.. Ya puan.

14. Stage 6 : Feedback
 Feedback could be in verbal conversation between two
people in helping or in some time before the response
is given to allow the client to think and take his time to
consider it
 video

15. Example of feedback
 Helper: Urm.. Jadi, kenapa Sally tak mencuba inisiatif
yang baru seperti pada hujung minggu sahaja untuk
keluar bersama rakan-rakan dan pada hari biasa pula
Sally tumpukan pada pelajaran. Saya percaya dengan
perancangan yang lebih teliti Sally akan dapat
menyelesaikan masalah tersebut. Okay?
 Helpee: Baiklah, saya akan cuba yang terbaik.

16. Stage 7: Minimal responses
 In helping session are to encourage client to talk
about the issue he/she faces
 Aim to convey understanding of helper
 Encourage helpee talk more about his issue
 Video

17. Example:Minimal response
 Helper: Teruskan sahaja apa yang Sally ingin
kongsikan.
 Helpee: Sebenarnya, pada sem ni saya mengambil
program luar julat iaitu dengan jumlah 25 jam kredit.
Ini disebabkan saya mengambil 2 kursus pelengkap dan
pada masa yang sama saya pun terikat dengan kursus-
kursus teras. Oleh sebab jadual yang begitu padat saya
mempunyai kekangan untuk berjumpa dengan puan.
Tambahan pula saya tinggal di luar.

18. Stage 8: Reflection
 Help clients idea or feeling into simple sentence
without changing meaning
 Video

19. Example:Reflecting feeling
 Helper: Urm.. Sally, mari kita imbas kembali apa yang
telah kita perkatakan pada hari ini. Berdasarkan pada
penceritaan Sally di permulaan tadi, Sally sukar untuk
membahagikan antara masa antara kerja dan rakan-
rakan. Selain itu, jadual yang padat menyebabkan Sally
jarang bertemu untuk mengutarakan pendapat atau
masalah berkaitan dengan projek tahun akhir.
 Helpee: Ya puan. Tepat sekali.

20. Stage 9: Self-disclosure
 Reference must briefly and have purpose of reference
and motivation. It will not become necessary tell the
client at that time.

21. Stage 10: Summarize
 Help client more understand to situation or issue
 Helper need to highlight the major issues of the client
 video

22. Example of summarize
 Helper: Sally, saya tahu untuk menyiapkan sesuatu tugasan
yang penting memerlukan ketabahan dan kecekalan yang
tinggi. Jadi, Sally perlu menggunakan masa yang sedia ada
untuk menyiapkan tugasan PTA. Sekiranya Sally
memberikan sedikit usaha dalam menyiapkan tugasan PTA
ni pasti akan membuahkan hasil yang baik. Saya akan
menolong Sally setakat yang saya mampu. Sally usah risau
dan tanam dalam diri bahawa di mana ada jalan, di situ ada
kemahuan.Jadi, untuk kebaikan di masa akan datang saya
akan sediakan kontrak untuk Sally tandatangani di mana
ada kata persetujuan di antara saya dan Sally. Terima kasih
sebab Sally sudi untuk berjumpa dengan saya.

23. Stage 11: Termination
 Termination need to do to put a limit on time given per
counseling session
 To assist the clients to consolidate what they have
learned and let the clients to help themselves
afterwards
 To make sure that the clients terminates without any
unfinished business

24. Model And Theories

25. CBT has been shown to help with many different types
of problems.
CBT is chosen because it can be use to solve client
problem rationally and positively.
can help client to make sense overwhelming problems
by breaking it down into smaller parts.
Meaning to say, client can look through his or her
problem more specific and clearly. This also can be
showing how group member could affect client indirectly.

26. Unhelpful Helpful
Thought She thinking the Final
Year Project given by a
lecturer as a burden.
She think that Final Year
Project given by her
lecturer will become a
guidance for her after
enter the workplace.
Emotional She feel very stress with
work given by a
lecturer.
She think that work given
by a lecturer is important
as a process of learning.
Physical Feel low energy(no
motivation)
Feel comfortable with the
situation.
Action Just leave the FYP and
assignment given by
lecturer.
Try to finish work given
on a specific time.

27. Learning Experiences
Dimma
 I have learned on how using basic helping skill and
how to apply it. These techniques is not easy to do it at
first, however we tried to do it for assignment as best
as we can. Besides, our session used the SOLER model
as our guideline to develop the relationship between
helper and client and assess problem and redefine in
skill term.

28. Dianna:
 Learn on how to using basic helping skill with a
normal dialogue to writing a script. Way to write a
script harder because it is more on theoretical work.
 The way we talked should be relate with the
necessary skills that have been study during the class
session. This is because as a helper I have used an
appropriate skill to give a response to what have
clients talked during the sessions.Furthermore, role
play session also has increased my communication
skill better than before.

29. Geoffery;
 I have learnt a lot in this assignment mostly regarding in
helping someone in a professional ways. I have identified
some techniques like minimal
response, restate, paraphrasing, clarifying and summary. It
is actually not easy as what we seen to be a helper and have
to practise continuously to avoid false in the helping
session. It was a good learning experience for me because
we can practise it ourselves. Beside that, all of us have gave
a good commitment on this assignment in report and video
recording even though each of us have others assignment
that need to be done. I am very proud and thank to all my
group members in what they have contributed in this
assignment.

30. Selina
 From this learning process, I have learned to finish
this project from team work. The technique that we
use is minimal response, restate, paraphrasing,
reflecting feeling, summary, clarifying and
termination. We also had learned how to use the
theory in helper and helpee situation. This theory have
used in our project and give our guidelines to develop
the relationship between helper and helpee and assess
problem and refine in the skill term. Then, we in a
group member have a good interaction skill and
helping together to finish our video recording and this
project.

31. 1. HELPER
good listening and need to give positive reaction .
build the relationship between helpee in a short time.
helper needs to give an opinion and a positive outlook to the helpee to help
feel happy.
2. HELPEE
 difficult to obtain compatibility in the process of forming relationships
with helper.
 not easy to answer all questions from helper because helpees need to
think careful to explain .
 New experiences for helpee ( don’t have any counselling session).

32. 3. OBSERVATIONS
 It is very difficult because I need to identify what the skills
and technique has be used in helping skills.
 Observer need to do more recording and repeat the
conversation in recording.
 Need to avoid from any sound from outside.