Knowledge Management Using Enterprise 2.0 Group Charlie Kyle Mathews Ryan French Greg Knight Westin Hatch Casey Jackman

Agenda Description Enterprise 2.0 Intelligence Management Web Communities Microblogging & BYU Principles for Effective Enterprise 2.0

Description Enterprise 2.0

Intelligence Management

Web Communities

Microblogging & BYU

Principles for Effective Enterprise 2.0

Description of Enterprise 2.0 Web 2.0 technologies leveraged for business use Wiki Blog Micro blog Forum Something not in that list? Messengers Email Groupware (e.g. Lotus Notes) Channnel vs Platform Technologies

Web 2.0 technologies leveraged for business use

Wiki

Blog

Micro blog

Forum

Something not in that list?

Messengers

Email

Groupware (e.g. Lotus Notes)

Channnel vs Platform Technologies

Description of Enterprise 2.0 Knowledge management dilemmas standard is easy, the exceptions are hard knowledge is a human act obtaining value Let some knowledge manage itself Promotes "emergence" of ideas Do not fear unstructured information

Knowledge management dilemmas

standard is easy, the exceptions are hard

knowledge is a human act

obtaining value

Let some knowledge manage itself

Promotes "emergence" of ideas

Do not fear unstructured information

Intelligence Management Cold War USSR moved at slow, glacial speed Reports took years to create Hierarchy passed up reports they liked Analysts only paid attention to assigned region Post-Cold War Computer systems implemented to digitize paper processes Different agencies divide up world

Cold War

USSR moved at slow, glacial speed

Reports took years to create

Hierarchy passed up reports they liked

Analysts only paid attention to assigned region

Post-Cold War

Computer systems implemented to digitize paper processes

Different agencies divide up world

Intelligence Management September 11 changed everything Terrorists move rapidly, without solid leadership, and boundarilessly Coordinated through internet Known data before attacks: Al Qaeda members studying aviation in Arizona Zacarias Mousaoui arrested while taking flight lessons Al Qaeda meeting in Malaysia Intelligence community failed to " connect the dots ."

September 11 changed everything

Terrorists move rapidly, without solid leadership, and boundarilessly

Coordinated through internet

Known data before attacks:

Al Qaeda members studying aviation in Arizona

Zacarias Mousaoui arrested while taking flight lessons

Al Qaeda meeting in Malaysia

Intelligence community failed to " connect the dots ."

Intelligence Management Congress created the office of the Director of National Intelligence DNI had budgetary clout Dale Mererrose appointed CIO of DNI's office Intellipedia Same technology as Wikipedia Proved its worth when a plane crashed in New York Today is divided in three levels Unclassified Secret Top secret Blog on tracking Avian Flu In 3 months, became health departments top source on avian flu

Congress created the office of the Director of National Intelligence

DNI had budgetary clout

Dale Mererrose appointed CIO of DNI's office

Intellipedia

Same technology as Wikipedia

Proved its worth when a plane crashed in New York

Today is divided in three levels

Unclassified

Secret

Top secret

Blog on tracking Avian Flu

In 3 months, became health departments top source on avian flu

Intelligence Management Some concerns were legal or a valid concern for safety Robert Hannsen Example Other resistance came from clashes with traditional culture Moved up ranks based on one's reports Hierarchy had complete control of information Resistance from middle management:

Some concerns were legal or a valid concern for safety

Robert Hannsen Example

Other resistance came from clashes with traditional culture

Moved up ranks based on one's reports

Hierarchy had complete control of information

Micro Sharing Social networking tools and systems that enable listening, awareness, communication and collaboration between people, through short bursts of text, links, and multimedia content. Surprisingly powerful way to connect people to one another for corporate benefit.

Social networking tools and systems that enable listening, awareness, communication and collaboration between people, through short bursts of text, links, and multimedia content.

Surprisingly powerful way to connect people to one another for corporate benefit.

Micro Sharing, Macro Results “ These tools directly contribute to knowledge capture and management as workforces are scaled back and baby boomers retire, and they boost motivation and retention, especially among millennial generation employees.” -Micro Sharing, Macro Results

Micro Sharing Microsharing connects people in ways that promote: mutual support rapid networking mentoring idea exchange.

Microsharing connects people in ways that promote:

mutual support

rapid networking

mentoring

idea exchange.

BYU and Yammer “ I learned more about my boss in one day reading his yammers than in one month working with him” “ I saw what he was working on, I got the inside scoop on what was going” -Julia Graden

Yammer

Yammer “ People complain about hierarchies, which is basically just abstraction” Kelly Flanagan, CIO BYU

Web Communities What is the difference between a web community and an online forum?

WebWise User registration and login system Content (story, page) submission system Comment submission system User blog functionality Discussion forum News aggregation engine Quick poll tool Personal and site-wide contact forms Keyword search engine Taxonomy tool for content categorization File upload tool to allow users to upload and attach files to posts RSS publishing Choice of 5 tested themes Web Communities

User registration and login system

Content (story, page) submission system

Comment submission system

User blog functionality

Discussion forum

News aggregation engine

Quick poll tool

Personal and site-wide contact forms

Keyword search engine

Taxonomy tool for content categorization

File upload tool to allow users to upload and attach files to posts

RSS publishing

Choice of 5 tested themes

WebWise Novell Beginfinite Web Communities Web Communities

Novell

Beginfinite

Business Benefits Increased Knowledge Lower Support Costs Increased Trust Web Communities

Increased Knowledge

Lower Support Costs

Increased Trust

Costs Web Communities

World changing faster and faster

Competition increasingly fierce

America is losing its edge

Easy comfortable jobs disappearing

The only sustainable edge is innovation

Get better faster

Learn faster

Enterprise 2.0 helps organizations learn faster

React more quickly

Enterprise 2.0 = "Collaboration on Demand"

Find people & information to solve problem

Solved problems are commodities

Solve problems others aren't