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Enterprise 2.0
 

Enterprise 2.0

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http://kyle.mathews2000.com 64
http://wayback.archive.org 2
http://localhost 2
http://bricolage.io 2
https://island.byu.edu 1
http://www.kyle.mathews2000.com 1
http://www.slideshare.net 1
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Enterprise 2.0 Enterprise 2.0 Presentation Transcript

  • Knowledge Management Using Enterprise 2.0 Group Charlie Kyle Mathews Ryan French Greg Knight Westin Hatch Casey Jackman
  • Agenda
      • Description Enterprise 2.0
      • Intelligence Management
      • Web Communities
      • Microblogging & BYU
      • Principles for Effective Enterprise 2.0
  •  
  •  
  •  
  • Description of Enterprise 2.0
    • Web 2.0 technologies leveraged for business use
      • Wiki
      • Blog
      • Micro blog
      • Forum
    •  
    • Something not in that list?
      • Messengers
      • Email
      • Groupware (e.g. Lotus Notes)
    •  
    • Channnel vs Platform Technologies
    •  
    •  
  • Description of Enterprise 2.0
    •  
    • Knowledge management dilemmas
      • standard is easy, the exceptions are hard
      • knowledge is a human act
      • obtaining value
    •  
    • Let some knowledge manage itself
      • Promotes "emergence" of ideas
      • Do not fear unstructured information
  • Intelligence Management
      • Cold War
        • USSR moved at slow, glacial speed
        • Reports took years to create
        • Hierarchy passed up reports they liked
        • Analysts only paid attention to assigned region
      • Post-Cold War
        • Computer systems implemented to digitize paper processes
        • Different agencies divide up world
  • Intelligence Management
      • September 11 changed everything
        • Terrorists move rapidly, without solid leadership, and boundarilessly
        • Coordinated through internet
      • Known data before attacks:
        • Al Qaeda members studying aviation in Arizona
        • Zacarias Mousaoui arrested while taking flight lessons
        •   Al Qaeda meeting in Malaysia
      •   Intelligence community failed to  " connect the dots ."
  • Intelligence Management
      • Congress created the office of the Director of National Intelligence
        • DNI had budgetary clout
        • Dale Mererrose appointed CIO of DNI's office
      • Intellipedia
        • Same technology as Wikipedia
        • Proved its worth when a plane crashed in New York
        • Today is divided in three levels
          • Unclassified
          • Secret
          • Top secret
      • Blog on tracking Avian Flu
        • In 3 months, became health departments top source on avian flu
  • Intelligence Management
      • Some concerns were legal or a valid concern for safety
        • Robert Hannsen Example
      • Other resistance came from clashes with traditional culture
        • Moved up ranks based on one's reports
        • Hierarchy had complete control of information
    Resistance from middle management:
  • Micro Sharing
      • Social networking tools and systems that enable listening, awareness, communication and collaboration between people, through short bursts of text, links, and multimedia content.
      • Surprisingly powerful way to connect people to one another for corporate benefit.
  • Micro Sharing, Macro Results “ These tools directly contribute to knowledge capture and management as workforces are scaled back and baby boomers retire, and they boost motivation and retention, especially among millennial generation employees.”   -Micro Sharing, Macro Results
  • Micro Sharing
    • Microsharing connects people in ways that  promote:
    •  
      • mutual support
      • rapid networking
      • mentoring
      • idea exchange.
  • BYU and Yammer “ I learned more about my boss in one day reading his yammers than in one month working with him”   “ I saw what he was working on, I got the inside scoop on what was going” -Julia Graden
  • Yammer
  • Yammer “ People complain about hierarchies, which is basically just abstraction” Kelly Flanagan, CIO BYU
  •  
  • Web Communities What is the difference between a web community and an online forum?
  • WebWise
      • User registration and login system
      • Content (story, page) submission system
      • Comment submission system
      • User blog functionality
      • Discussion forum
      • News aggregation engine
      • Quick poll tool
      • Personal and site-wide contact forms
      • Keyword search engine
      • Taxonomy tool for content categorization
      • File upload tool to allow users to upload and attach files to posts
      • RSS publishing
      • Choice of 5 tested themes
    •  
    Web Communities
  • WebWise
      • Novell
      • Beginfinite
    Web Communities Web Communities
  • Business Benefits
      • Increased Knowledge
      • Lower Support Costs
      • Increased Trust
    Web Communities
  • Costs Web Communities
  • World changing faster and faster  
  • Competition increasingly fierce
  • America is losing its edge
  • Easy comfortable jobs disappearing
  • The only sustainable edge is innovation
  • Get better faster
  • Learn faster
  • Enterprise 2.0 helps organizations learn faster
  • React more quickly
  • Enterprise 2.0 = "Collaboration on Demand"
  • Find people & information to solve problem
  • Solved problems are commodities
  • Solve problems others aren't