The document discusses emerging modes of business such as online transactions and business process outsourcing (BPO). It describes the four phases of online business as registration, placing an order, payment mechanisms, and delivery. It also discusses some security and safety risks of e-business like transaction risks, data storage risks, and risks of threats to intellectual property and privacy. Finally, it provides a brief definition of BPO as outsourcing business processes like production, buying, and selling to outside organizations.

1. CHAPTER – 5
EMERGING MODES OF BUSINESS
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2. ONLINE TRANSACTIONS
E – Business refers to shopping through Internet or Online.
Online transactions means
receiving information about goods,
placing an order,
receiving delivery
& making payment through medium of internet
The WWW has expanded the international market place which gives the
customers unlimited choices.
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3. FOUR PHASES OF ONLINE BUSINESS
1. Registration –
Before online shopping one has to register with the online vendor
by filling up a registration form. In this form you have to give a
password to protect your account otherwise anyone can log into your
account.
http://www.myntra.com/#signup
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5. 2. Placing an order –
In online transactions the order can be placed by picking &
dropping the items in the shopping cart.
Shopping cart is an online record of what you have picked up while
browsing online.
After being sue of what you want to buy then check out from shopping
cart & choose your payment option.
http://www.flipkart.com/united-colors-benetton-skinny-fit-women-s-
trousers/p/itmdycsh9zvf7gq6?pid=TRODYCSGWQH3D2YG
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8. 3. Payment Mechanism –
payment is made through
a. COD – It means the buyer makes payment in cash when goods are
delivered to him.
b. Through cheque – The online seller may send his representative to
pick up cheque from the buyer
c. Net Banking – Modern banks provide facility of EFT over the
internet. The buyer can trf. Funds from his account to the sellers
account.
d. Credit or Debit card
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10. https://www.flipkart.com/phyco/init?co_id=OD0008066892456715&hash=V2d8b20a6461d5dc33382aa5e3
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12. SECURITY & SAFETY OF E - BUSINESS
Security problem of E – Commerce can be broadly classified in the
following three categories :
1. Transaction Risks
2. Data Storage Risk
3. Risk of Threat or Intellectual Property & Privacy.
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13. TRANSACTION RISKS
a). Default on order taking/Giving –
Seller may deny that customer ever placed the order.
b). Default on delivery
c). Default on Payment
To overcome these problems the seller must confirm that customer
entered the correct information from the cookies.
Cookies are just like caller ID in telephone which provide
information like customers name, address etc.
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14. Customers can also protect himself by shopping from well
established websites only
Some advertisers also assure customers regarding sellers identity,
sale record, locations etc.
Site such as E – Bay provide the rating of seller. To protect payment
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15. BPO (BUSINESS PROCESS OUTSOURCING)
Many activities are to be performed for the successful conduct of
business like
Production
Buying
Selling
Advertising etc,
When the scale of business is small, the businessman used to
perform these activities easily.
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16. The task of performing the business processes done by outside organisation is
termed as BPO.
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