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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ORGANIZATION Closing (20%) Summarize Action steps and checks Invite for questioning Developing (70%) Diagnose needs Explore options Suggest solutions Opening  (10%)  Set Purpose State benefit
[object Object],[object Object],[object Object],Do’s Don’ts
SUGGESTIONS ON OPENING ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMPONENT OF OPENING ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEVELOPING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The End Summary
CLOSING ,[object Object],[object Object],[object Object],[object Object],[object Object]
P – MIX MODEL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Presentation  MIX ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NON - VERBAL POWER Words   Tone of  non verbal   voice
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PERFORMANCE -   A / V  AIDS BENEFIT S REINFORCEMENT CONVEYS INFORMATION FACILITATES  ENVIRONMENT EFFECTIVENESS EXPECTATION RETENTION ORGANISATION
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PRINCIPLES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MANAGE NERVOUSNESS ,[object Object],[object Object],[object Object],[object Object],[object Object]
PRESENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SOME DON’TS WHEN ANSWERING ,[object Object],[object Object],[object Object],[object Object],[object Object]
TIPS FOR ANSWERING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PRINCIPLES They are advanced open questions that require clients to: Evaluate / Analyze Speculate Express Feelings
KP1 – ESTEEM PRINCIPLE ,[object Object],[object Object],[object Object],[object Object],[object Object]
KP2 – EMPATHY PRINCIPLE ,[object Object],[object Object],[object Object]
KPS – INVOLVEMENT PRINCIPLE ,[object Object],[object Object],[object Object]
KP4 – SHARING PRINCIPLE ,[object Object],[object Object],[object Object]

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Presentation slides

  • 1.
  • 2. ORGANIZATION Closing (20%) Summarize Action steps and checks Invite for questioning Developing (70%) Diagnose needs Explore options Suggest solutions Opening (10%) Set Purpose State benefit
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. NON - VERBAL POWER Words Tone of non verbal voice
  • 15.
  • 16.
  • 17. PERFORMANCE - A / V AIDS BENEFIT S REINFORCEMENT CONVEYS INFORMATION FACILITATES ENVIRONMENT EFFECTIVENESS EXPECTATION RETENTION ORGANISATION
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. PRINCIPLES They are advanced open questions that require clients to: Evaluate / Analyze Speculate Express Feelings
  • 26.
  • 27.
  • 28.
  • 29.