2. Agenda
2
• Introductions
– Patricia Buickerood (HUIT)
– Bob Capone (GSE)
– Reena Reddy (HBS)
• Success from Different Perspectives - Discussion
– Patricia Buickerood (HUIT) – Project Management Success
– Bob Capone (GSE) – Customer Satisfaction
– Reena Reddy (HBS) – Business Value
• Wrap-up
HUITPMO@harvard.edu
3. What is Success?
3
Three Perspectives of Success
Project Management
• On time/within budget, milestone delivery, green/yellow/red
Customer Satisfaction
• Management of expectations, partnering, personal goal attainment
Business Value
• Solution effectiveness, value attainment
… and for of these perspectives:
1. What does success mean?
2. How do we measure success?
3. What can PM’s do to improve success?
HUITPMO@harvard.edu
