91% of online adults worldwide use some form of social media (Experian Marketing Services, The 2012 Digital Marketer: Benchmark and Trend Report go.experian.com Average ages for social media sites 37
Twitter is a real-time information network that connects you to the latest stories, ideas, opinions and news about what you find interesting. Simply find the accounts you find most compelling and follow the conversations. http://www.commoncraft.com/video/twitter
Rule of thumb 20% broadcasting, 80% sharing, talking, engaging
Twitter managed by volunteers – challenging but used collaboration tools e.g. Dropbox and Google Docs to share information quickly and monitor volunteer activities – make sure they know your core values and good basic guidelines Person who set up Childs-I used to work for BBC production team – media contacts? Extreme time constraint and lack of money – only a small UK charity They had 2,700 followers on Twitter – not a lot in comparison to other UK charities but had a compelling message, clear call to action Thanked their supporters with updates on Joey’s progress
Real conversations – answering questions, letting people have their own opinions. Some sexist comments but have a ‘one response’ and you’re out reply policy Shelve it – campaign against lads mags fill in the blank ‘lads mags make me feel…’ “ but overall I utterly recommend Twitter. It’s so warm and alive”
Don’t just broadcast! Have a content plan – what events/milestones/initiatives? What national awareness days can you get involved in?
Give examples Promote training etc. sharing resources Show that it links to website
Join the party – there will be some people you know and lots of people you don’t!
Croydon news – Croydon Advertiser Your Croydon – local council news Croydon Neighbourhoods – how can police, councils etc work together. Croydon Health – NHS Trust clinics in the community
Re-size logos where possible – take care that all words included and can be seen Use key words that people may use for searches size of 1600x1200 - background image
Have a content plan – it will save you time and energy so you don’t have to think things up on the day
Use your networks offline. Include on signature lines, marketing materials, annual reviews, newsletters
Twitter says no more than 2 #hashtags per tweet Add them in context at beginning or end
40% of Twitter users watch other people’s tweets and don’t tweet themselves
If you have a Voice website you can publish noticeboard application items straight to Twitter – take care
Ready, steady, tweet!
Twitter for beginners
Let’s get started…
What will you learn today?
• Ideas for planning your Twitter strategy
• Set up a basic Twitter profile
• Understand the anatomy of Twitter
• Write your own tweets, respond to tweets and
forward on the tweets of others
• Find people to follow and start building your
• Ideas to manage your Twitter account with
• Some useful Twitter tips and basic etiquette
What won’t happen today?
• You won’t become an expert – that only
comes through use
• You won’t fund your project or reach
everyone you want to in a week
• You won’t have a Twitter strategy
• You won’t learn about every Twitter tool – but
you’ll get some great ideas to take away with
How has the web changed?
C 1995 – 2005
The website was the centre
C 2005 - date
The user is the centre
Social media‘ is the term to describe websites and online tools which allow
people to interact with each other – by sharing information, opinions, knowledge
and interests. Social media involves the building of communities or networks,
encouraging participation and engagement.
Why is social media important?
44yrs 39yrs 38yrs 28yrs 40yrs
How much do you know about Twitter?
“The fastest, simplest way to stay
close to everything you care about”.
The 140 characters is a caption, quite
often it’s a caption that points to
some deeper analysis or video
Peaked at 8,000 tweets per
second during the first US
Twitter is not…
All about you!
Share and interact with other people
How are causes using Twitter?
Just weeks after his adoption, Ugandan
baby Joey was diagnosed with a life
threatening heart surgery and given 1
week to live. They had 48 hours to get
Joey to South Africa to receive critical hart
surgery, at a cost of £10,000.
They did it.
Other tools used alongside:
•Email software (Mailchimp)
How are causes using Twitter?
Lucy-Ann Holmes launched a Twitter-
based campaign aimed at ending the Page
Three girl feature in the Sun newspaper in
Nobody had heard of the group, but on
the first day she got 170 signatures and
journalists followed their story.
They now have 90,000 signatures.
Other tools used alongside:
Win with the TWEET framework
Target – you can’t get anywhere on Twitter if you don’t
have a target or goal
Write – start tweeting, let it flow, stop editing
Engage – You’ve sent your first tweet but the world won’t
come running – engage with others to get them to see
you, listen to you, and interact with you
Explore – Motivational speakers tell you to do one thing
every day. Do it on Twitter too
Track – you won’t know if you’ve met your target unless
you’re tracking it
Claire Diaz-Ortiz – Head of Social Innovation at Twitter
Target – ask yourself…
1. What is the main purpose of your organisation
2. Who are the people we’re trying to reach? (think
age, location, family life, interests)
3. What do we want to achieve with our Twitter
4. What kind of conversations could we have? (what
content do we have to share, what can we learn?)
5. What would success look like?
6. What resources do we have?
Religious building in Twickenham
•We’re here to reach out and support the local community
•We want to reach all the people living in TW9
•We want to increase the numbers of people coming into the church,
whether for services or using it as a venue to grow congregation, raise money
for upkeep and continue to run homeless diners for homeless
•We can share information about events, photos of people using the church
and services, stories from people about the difference a meal makes
•Success would be more room bookings and more money coming in
•Our resources are a volunteer who manages the website, religious leader
who enjoys technology, administrator…
Now over to you…
Create your profile and start following!
@ let’s add the rest of our class!
What do I talk about?
• Inspirational quotes
• Success stories
• Original content – include video, audio, photo
• Links to other stories
• Requests for help
• Useful information – events/resources etc.
Write and Engage
Types of messages on Twitter
Tweet: directed to no one, everyone sees it
@reply: directed to someone, everyone sees it
Direct message: private message to one person
A re-tweet is a message written by someone else
that you pass on to your network, everyone sees it
If you include other user names in your tweet or re-
tweet this is called an @mention
Sent out by
Write and Engage - Tweet and re-tweet
1.Write a tweet about what you’ve learned already today
including @KingstonVA in your text
2.Re-tweet the resource I send you
3.Re-tweet a resource to the person next to you – you will need
to copy the text and use RT with an @mention
4.Promote your cause with a link (you can use a link shortening
website e.g. https://bitly.com )
5.Promote your cause to someone in the room
6.Re-tweet this cause by copying the text and use RT with an
@mention and comment
Building your follower base
• Build up audience of people you know
• Ask – clearly spell out what you want people to do and
give them the exact wording
• Interact with your ‘Tweeps’ – respond to your
• Identify and follow similar people and organisations
• Use directories: e.g. wefollow.com / twellow.com
• Promote, promote, promote
• Timing - don’t send your tweets when people are asleep!
• If you want to be re-tweeted keep your tweets short
(If you want your tweet link to be clicked go long)
Exercise: Explore and follow
1. Look at your followers list of followers and find 10
people to follow
2. Use the search box in the Connect tab to find 10
names of people to follow
3. Use the search box in the Discover tab to find 10
names of people to follow by tweet key
4. Use directories: e.g. wefollow.com / twellow.com if
you are used to using the functions 1-3
Using hashtags to categorize
Tweets by keyword
• Create hash tags around your campaigns and fundraising
• Short, unique , no spaces, no strange characters
• Great way to keep track of conversations
• Identify people interested in you
• Join in other’s conversations
• May not trend but you never know!
• Some chats have specific times and lengths just like a physical
• #overuse of #hashtags #is a #bad #idea, makes your #tweet
• Be careful using broad hashtag words #charity
#FollowFriday or #FF #CharityTuesday
Search for chats at: www.hashtags.org
# and video = great content
Water is Life turned the #firstworldproblems on
its head: ‘donate to solve real problems’
My son got the
wrong toy in his
Engage in a hashtag chat
Let’s create one together…
We can use this...
Top tips for Twitter success
• Listen (you can use lists to keep track)
• Use the TWEET framework
• Plan your strategy – it should sit inside your marketing/
communications strategy and business plan objectives
• Integrate campaign across all channels
• Find the necessary time, tools and resources
• Get all staff on board – Chief Executives key
• Use volunteers – remember its your responsibility
• Offline not just online
• Content, content, content…audio/video/photo
• Use your mobile – smart phone is the best!
• Map your re-tweeting reach
• Repeat yourself! (but try to write it a little differently)
• Don’t say anything you wouldn’t want
your granny to read!
• Be personal and authentic
• Say thank you
• Don’t automate (too much) and over-schedule
• Don’t overdo re-tweeting
• It’s OK to un-follow someone
• Direct message someone if you’re making one-to-one plans
• Always respond
• It’s OK to make mistakes
• You can use ‘text speak’ but stick to the simple stuff
• Tools e.g. Hootsuite, TweetDeck, Twhirl, Seesmic to auto-
schedule (you can also auto-schedule re-tweets)
• Use Twitter lists to keep an eye on important accounts – don’t
drown in the stream
• Use Twitter alert tools (next page)
• More than one person tweeting – think core values
• Have a content plan – think ahead
• Integrate Twitter into your day - think mobile
• Tweet bank
Try not to post from other platforms – people can tell it’s
automated. Twitter is about conversation
Further useful resources
• About that First Tweet www.unity.co.uk/guide
• Superhighways www.superhighways.org.uk
• NFP Tweetup www.nfptweetup.org @NFPtweetup
• IT volunteers www.it4communities.org.uk
• Charity Mash http://charitymash.com/
• Twitter! http://twitter.com
Don’t forget CharityComms and Media Trust too (you
saw their @usernames earlier).
Ready, steady, tweet!
Follow up support
020 8255 8040
Ready, Steady, Tweet! Has been delivered as part of
Kingston Voluntary Action’s Transforming Kingston’s
Infrastructure Project, funded by the Big Fund on
behalf of the Office for Civil Society.