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Croydon ready, steady, tweet!


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  • 91% of online adults worldwide use some form of social media (Experian Marketing Services, The 2012 Digital Marketer: Benchmark and Trend Report Average ages for social media sites 37
  • Twitter is a real-time information network that connects you to the latest stories, ideas, opinions and news about what you find interesting. Simply find the accounts you find most compelling and follow the conversations.
  • Rule of thumb 20% broadcasting, 80% sharing, talking, engaging
  • Twitter managed by volunteers – challenging but used collaboration tools e.g. Dropbox and Google Docs to share information quickly and monitor volunteer activities – make sure they know your core values and good basic guidelines Person who set up Childs-I used to work for BBC production team – media contacts? Extreme time constraint and lack of money – only a small UK charity They had 2,700 followers on Twitter – not a lot in comparison to other UK charities but had a compelling message, clear call to action Thanked their supporters with updates on Joey’s progress
  • Real conversations – answering questions, letting people have their own opinions. Some sexist comments but have a ‘one response’ and you’re out reply policy Shelve it – campaign against lads mags fill in the blank ‘lads mags make me feel…’ “ but overall I utterly recommend Twitter. It’s so warm and alive”
  • Don’t just broadcast! Have a content plan – what events/milestones/initiatives? What national awareness days can you get involved in?
  • Give examples Promote training etc. sharing resources Show that it links to website
  • Join the party – there will be some people you know and lots of people you don’t!
  • Croydon news – Croydon Advertiser Your Croydon – local council news Croydon Neighbourhoods – how can police, councils etc work together. Croydon Health – NHS Trust clinics in the community
  • Re-size logos where possible – take care that all words included and can be seen Use key words that people may use for searches size of 1600x1200 - background image
  • Have a content plan – it will save you time and energy so you don’t have to think things up on the day
  • Use your networks offline. Include on signature lines, marketing materials, annual reviews, newsletters
  • Twitter says no more than 2 #hashtags per tweet Add them in context at beginning or end
  • 40% of Twitter users watch other people’s tweets and don’t tweet themselves
  • If you have a Voice website you can publish noticeboard application items straight to Twitter – take care
  • Transcript

    • 1. Ready, steady, tweet! Twitter for beginners Let’s get started…
    • 2. What will you learn today? • Ideas for planning your Twitter strategy • Set up a basic Twitter profile • Understand the anatomy of Twitter • Write your own tweets, respond to tweets and forward on the tweets of others • Find people to follow and start building your followers • Ideas to manage your Twitter account with limited resources • Some useful Twitter tips and basic etiquette
    • 3. What won’t happen today? • You won’t become an expert – that only comes through use • You won’t fund your project or reach everyone you want to in a week • You won’t have a Twitter strategy • You won’t learn about every Twitter tool – but you’ll get some great ideas to take away with you
    • 4. How has the web changed? C 1995 – 2005 Broadcasting mode The website was the centre C 2005 - date Social mode The user is the centre Social media‘ is the term to describe websites and online tools which allow people to interact with each other – by sharing information, opinions, knowledge and interests. Social media involves the building of communities or networks, encouraging participation and engagement.
    • 5. Why is social media important? 44yrs 39yrs 38yrs 28yrs 40yrs
    • 6. Exercise How much do you know about Twitter? Twitter quiz
    • 7. What’s Twitter? “The fastest, simplest way to stay close to everything you care about”. Micro-blogging The 140 characters is a caption, quite often it’s a caption that points to some deeper analysis or video Peaked at 8,000 tweets per second during the first US presidential debate real-time information network
    • 8. Twitter is not… All about you! Share and interact with other people
    • 9. How are causes using Twitter? Fundraising Just weeks after his adoption, Ugandan baby Joey was diagnosed with a life threatening heart surgery and given 1 week to live. They had 48 hours to get Joey to South Africa to receive critical hart surgery, at a cost of £10,000. They did it. Other tools used alongside: •JustGiving •Facebook •Email software (Mailchimp) •You Tube •Blog
    • 10. How are causes using Twitter? Campaigning Lucy-Ann Holmes launched a Twitter- based campaign aimed at ending the Page Three girl feature in the Sun newspaper in August 2012. Nobody had heard of the group, but on the first day she got 170 signatures and journalists followed their story. They now have 90,000 signatures. Other tools used alongside: • petition
    • 11. Win with the TWEET framework Target – you can’t get anywhere on Twitter if you don’t have a target or goal Write – start tweeting, let it flow, stop editing Engage – You’ve sent your first tweet but the world won’t come running – engage with others to get them to see you, listen to you, and interact with you Explore – Motivational speakers tell you to do one thing every day. Do it on Twitter too Track – you won’t know if you’ve met your target unless you’re tracking it Claire Diaz-Ortiz – Head of Social Innovation at Twitter
    • 12. Target – ask yourself… 1. What is the main purpose of your organisation 2. Who are the people we’re trying to reach? (think age, location, family life, interests) 3. What do we want to achieve with our Twitter account? 4. What kind of conversations could we have? (what content do we have to share, what can we learn?) 5. What would success look like? 6. What resources do we have?
    • 13. Example Religious building in Twickenham •We’re here to reach out and support the local community •We want to reach all the people living in TW9 •We want to increase the numbers of people coming into the church, whether for services or using it as a venue to grow congregation, raise money for upkeep and continue to run homeless diners for homeless •We can share information about events, photos of people using the church and services, stories from people about the difference a meal makes •Success would be more room bookings and more money coming in •Our resources are a volunteer who manages the website, religious leader who enjoys technology, administrator… Now over to you…
    • 14. The anatomy of Twitter Live demonstration
    • 15. Target: Exercise Who should I follow…?
    • 16. Accounts you could follow Donors @BigLotteryFund @jrf_uk Resources @Media_Trust @CharityComms Businesses @CroydonChamber Journalists @croydonnews @CroydonRadio Local groups @ZoomArtsCroydon @CroydonMumsUK @MindinCroydon @CroydonXpress Regional charities @LondonFaiths @KidsCo_Tweets National charities @CarersUK @YoungAchievers Council/MPs etc. @yourcroydon @CroydonNbrhoods @croydonhealth @HealthwatchCR0 Individuals @PeterWanless (CEO NSPCC)
    • 17. Creating your profile What does or will your profile say about you? Good description, location and web address – people will search using key words in your bio
    • 18. Develop your profile…
    • 19. Exercise Create your profile and start following! @KingstonVA @otrcroydon @ let’s add the rest of our class!
    • 20. What do I talk about? • Inspirational quotes • Success stories • Original content – include video, audio, photo • Links to other stories • Requests for help • Useful information – events/resources etc. • Questions
    • 21. Write and Engage Types of messages on Twitter Tweet: directed to no one, everyone sees it @reply: directed to someone, everyone sees it Direct message: private message to one person A re-tweet is a message written by someone else that you pass on to your network, everyone sees it If you include other user names in your tweet or re- tweet this is called an @mention
    • 22. Example tweets Tweet Tweet with @reply and direct message (you can’t see this!)
    • 23. Example tweets Re-tweet (tweet includes hashtag) Original tweeter Sent out by CarersTweets to their followers Tweet with @mentions
    • 24. Exercise Write and Engage - Tweet and re-tweet 1.Write a tweet about what you’ve learned already today including @KingstonVA in your text 2.Re-tweet the resource I send you 3.Re-tweet a resource to the person next to you – you will need to copy the text and use RT with an @mention 4.Promote your cause with a link (you can use a link shortening website e.g. ) 5.Promote your cause to someone in the room 6.Re-tweet this cause by copying the text and use RT with an @mention and comment
    • 25. Building your follower base • Build up audience of people you know • Ask – clearly spell out what you want people to do and give them the exact wording • Interact with your ‘Tweeps’ – respond to your @mentions • Identify and follow similar people and organisations • Use directories: e.g. / • Promote, promote, promote • Timing - don’t send your tweets when people are asleep! • If you want to be re-tweeted keep your tweets short (If you want your tweet link to be clicked go long)
    • 26. Exercise: Explore and follow 1. Look at your followers list of followers and find 10 people to follow 2. Use the search box in the Connect tab to find 10 names of people to follow 3. Use the search box in the Discover tab to find 10 names of people to follow by tweet key words/topics 4. Use directories: e.g. / if you are used to using the functions 1-3
    • 27. Using hashtags to categorize Tweets by keyword • Create hash tags around your campaigns and fundraising • Short, unique , no spaces, no strange characters • Great way to keep track of conversations • Identify people interested in you • Join in other’s conversations • May not trend but you never know! • Some chats have specific times and lengths just like a physical meeting • #overuse of #hashtags #is a #bad #idea, makes your #tweet #unreadable • Be careful using broad hashtag words #charity
    • 28. Example: #lovekingston #FollowFriday or #FF #CharityTuesday Search for chats at:
    • 29. # and video = great content Water is Life turned the #firstworldproblems on its head: ‘donate to solve real problems’ Tweet: My son got the wrong toy in his happy meal #firstworldproblems
    • 30. Exercise Engage in a hashtag chat Let’s create one together… #......................... or We can use this... #KVAchat
    • 31. Top tips for Twitter success • Listen (you can use lists to keep track) • Use the TWEET framework • Plan your strategy – it should sit inside your marketing/ communications strategy and business plan objectives • Integrate campaign across all channels • Find the necessary time, tools and resources • Get all staff on board – Chief Executives key • Use volunteers – remember its your responsibility • Offline not just online • Content, content, content…audio/video/photo • Use your mobile – smart phone is the best! • Collaborate • Map your re-tweeting reach • Repeat yourself! (but try to write it a little differently)
    • 32. Ettiquette • Don’t say anything you wouldn’t want your granny to read! • Be personal and authentic • Say thank you • Don’t automate (too much) and over-schedule • Don’t overdo re-tweeting • It’s OK to un-follow someone • Direct message someone if you’re making one-to-one plans • Always respond • It’s OK to make mistakes • You can use ‘text speak’ but stick to the simple stuff • Spellcheck
    • 33. Time management • Tools e.g. Hootsuite, TweetDeck, Twhirl, Seesmic to auto- schedule (you can also auto-schedule re-tweets) • Use Twitter lists to keep an eye on important accounts – don’t drown in the stream • Use Twitter alert tools (next page) • More than one person tweeting – think core values • Have a content plan – think ahead • Integrate Twitter into your day - think mobile • Tweet bank Try not to post from other platforms – people can tell it’s automated. Twitter is about conversation 
    • 34. Tracking tools Analytics • • • • • • Alerts • • • •
    • 35. Further useful resources • About that First Tweet • Superhighways • NFP Tweetup @NFPtweetup • IT volunteers • Charity Mash • Twitter! Don’t forget CharityComms and Media Trust too (you saw their @usernames earlier).
    • 36. Ready, steady, tweet! Follow up support Kate White Superhighways 020 8255 8040 Ready, Steady, Tweet! Has been delivered as part of Kingston Voluntary Action’s Transforming Kingston’s Infrastructure Project, funded by the Big Fund on behalf of the Office for Civil Society.