This document discusses the changing technological landscape and how IT is at a crossroads between leading change, following trends, or getting left behind. It covers the evolution of computing from centralized autocratic models in the 1970s to the consumerization of IT and rise of social, mobile users. The presentation argues that IT must adopt design thinking and act as business architects in order to enable their organizations to thrive in this new environment and help individuals reinvent themselves.
Models: 11 new models for digital marketingTotal Identity
Marketing changes entirely because of new media and digital technology. In this presentation, 11 new models are presented for digital marketing. Models like Fombrun, Birkigt & Stadler, et cetera are reviewed and new models are proposed.
Rally Roundtable : Lean Startup + User Experience = Awesome, July 11, 2012 [S...LUXr
User Experience is one of the most challenging and least understood aspects of creating a product...and yet it will make or break your product. This deck is from a RallyPad Roundtable talk (http://rallypad.org) and introduces key concepts in Lean Startup, Customer Development, UX and how they play well together.
LUXr 1-day workshop, Fri September 28, 2012 [San Francisco]LUXr
User Experience is one of the most challenging and least understood aspects of creating a product...and yet it will make or break your product. This deck is from the LUXr 1-day workshop, UX for Lean Startups.
Join Kate Rutter (@intelleto), Master Coach and Co-Founder at LUXr, to learn Lean Startup methods that help you both make the right product, and make your product right.
LUXr 1-day workshop, May 14, 2012 [San Francisco]LUXr
User Experience is one of the most challenging and least understood aspects of creating a product...and yet it will make or break your product. This deck is from the LUXr 1-day workshop, UX for Lean Startups.
Join Kate Rutter of LUXr to learn Lean Startup methods that help you both make the right product, and make your product right.
Models: 11 new models for digital marketingTotal Identity
Marketing changes entirely because of new media and digital technology. In this presentation, 11 new models are presented for digital marketing. Models like Fombrun, Birkigt & Stadler, et cetera are reviewed and new models are proposed.
Rally Roundtable : Lean Startup + User Experience = Awesome, July 11, 2012 [S...LUXr
User Experience is one of the most challenging and least understood aspects of creating a product...and yet it will make or break your product. This deck is from a RallyPad Roundtable talk (http://rallypad.org) and introduces key concepts in Lean Startup, Customer Development, UX and how they play well together.
LUXr 1-day workshop, Fri September 28, 2012 [San Francisco]LUXr
User Experience is one of the most challenging and least understood aspects of creating a product...and yet it will make or break your product. This deck is from the LUXr 1-day workshop, UX for Lean Startups.
Join Kate Rutter (@intelleto), Master Coach and Co-Founder at LUXr, to learn Lean Startup methods that help you both make the right product, and make your product right.
LUXr 1-day workshop, May 14, 2012 [San Francisco]LUXr
User Experience is one of the most challenging and least understood aspects of creating a product...and yet it will make or break your product. This deck is from the LUXr 1-day workshop, UX for Lean Startups.
Join Kate Rutter of LUXr to learn Lean Startup methods that help you both make the right product, and make your product right.
In this presentation we have gathered the most important technology trends related to infrastructure and operations including end user devices revolution (BYOD, etc.), new HW advances (GPGPU, ARM servers), Open Source, Cyber security and cloud.
Social media is affecting the traditional supply chain across the board and across the globe. Communication-enhancing tools are not only positively affecting efficiency; they are also helping companies to achieve significant cost savings and improved profits. In this informative session, you will learn how to successfully leverage social networks to drive results throughout your end-to-end supply chain processes.
Michael Fauscette, Group Vice President, Software Business Solutions, IDC
2012 Ariba Commerce Summit in Atlanta
Six Sigma for the new Knowledge Economy - More Innovation, More Customer delight, Less Statistics, Less Defect Focus. Join us in developing Six Sigma 2.0!
Media and Design encompass both the old guard of television and advertising as well as the new giants of social media, big data and design-as-business core. This mini-symposium explores the synergies and contractions inherent in 21st Century careers in Media and Design, including: To be or not to be (irreverent); How to be street smart and business savvy; Who decides what gets created; and What’s Ethical: The Valorized Designer/Director.
Social media is affecting the traditional supply chain across the board and across the globe. Communication-enhancing tools are not only positively affecting efficiency; they are also helping companies to achieve significant cost savings and improved profits. In this informative session, you will learn how to successfully leverage social networks to drive results throughout your end-to-end supply chain processes.
Michael Fauscette, Group Vice President, Software Business Solutions, IDC
2012 Ariba Commerce Summit in San Mateo
In this presentation we have gathered the most important technology trends related to infrastructure and operations including end user devices revolution (BYOD, etc.), new HW advances (GPGPU, ARM servers), Open Source, Cyber security and cloud.
Social media is affecting the traditional supply chain across the board and across the globe. Communication-enhancing tools are not only positively affecting efficiency; they are also helping companies to achieve significant cost savings and improved profits. In this informative session, you will learn how to successfully leverage social networks to drive results throughout your end-to-end supply chain processes.
Michael Fauscette, Group Vice President, Software Business Solutions, IDC
2012 Ariba Commerce Summit in Atlanta
Six Sigma for the new Knowledge Economy - More Innovation, More Customer delight, Less Statistics, Less Defect Focus. Join us in developing Six Sigma 2.0!
Media and Design encompass both the old guard of television and advertising as well as the new giants of social media, big data and design-as-business core. This mini-symposium explores the synergies and contractions inherent in 21st Century careers in Media and Design, including: To be or not to be (irreverent); How to be street smart and business savvy; Who decides what gets created; and What’s Ethical: The Valorized Designer/Director.
Social media is affecting the traditional supply chain across the board and across the globe. Communication-enhancing tools are not only positively affecting efficiency; they are also helping companies to achieve significant cost savings and improved profits. In this informative session, you will learn how to successfully leverage social networks to drive results throughout your end-to-end supply chain processes.
Michael Fauscette, Group Vice President, Software Business Solutions, IDC
2012 Ariba Commerce Summit in San Mateo
Recommended for CIOs and Applications Managers
In this session we will discuss how next generation business applications enable the
creation of much needed hyper-personalized experiences for customers and employees.
Center Office is a new delivery model that is emerging in response to the need to deliver
end to end hyper-personalized solutions that improve on older enterprise (legacy)
applications. Center Office relies on technologies such as APIs, microservices and
Hyperautomation (next level of automation that meshes AI tools with RPA,, enabling
scaling for complex business processes).
How do we manage employees' experiences as well as preserve talent and create
collaborative workplaces for teams? which new skills are needed? what will the
workforce of the future look like? Which new tools are needed for HR (employee well-
being)?
Recommended for CDOs and all Data & Analytics Managers
The past 2 years have had a huge impact on organizations journeys to become data driven. Existing data architectures were disrupted; rigid structures and processes were questioned, and many data strategies were re-written.
On the one hand, the global pandemic emphasized the need for organizations to raise the bar, implement strategies, improve data literacy and culture, increase investments in data and analytics, and explore AI opportunities.
On the other, it also presented new challenges such as: the war for data talent and the wide literacy gap. Inadequate structures as well as outdated processes were exposed. Major changes in the data landscape (Data Fabric, Data Mesh, Transition to Data Clouds) will further disrupt existing data architectures and enhance the need for a new adaptive architecture and organization.
Recommended for CTOs, architects, IT Managers
COVID-19 has emphasized the fact that business agility and hence technology agility are the most if not the only factors for business success. However, technology agility in most IT departments is not the “strongest muscle”. Technology adoption of Cloud, Devops, Integration, Low-Code and Zero Trust are affecting all IT departments and even the entire organization. New
processes and relationships between the various branches of the IT department should emerge, forsaking old habits and technologies. New technologies and roles\responsibilities are taking their place.
Recommended for CXOs and all IT Managers
If COVID-19 has demonstrated anything it is that organizations can no longer rely on traditional long-term strategic direction-setting, in order to succeed and grow. Today, organizations need to be able to quickly identify changes and respond with speed.
Adaptive enterprises have the technical and organizational agility to do this. In this session, we will present the organizational structure, technologies and concepts that make up an adaptive organization and discuss topics such as: Concierge hyper-personalization services; Personalized (PBC) Business Capabilities; adaptive organizational structure; Centers of Excellence; center office; hyper-automation and data centric organizations.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking.
📕 Curious on our agenda? Wait no more!
10:00 Welcome note - UiPath Community in Dubai
Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank
10:20 A UiPath cross-region MEA overview
Ashraf El Zarka, VP and Managing Director MEA, UiPath
10:35: Customer Success Journey
Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank
11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more
Boris Krumrey, Global VP, Automation Innovation, UiPath
12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services.
Brendan Lingam, Director of Sales and Business Development, Marc Ellis
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
1. “new”
Technological VPTech
Landscape “new”
CIO
Dr. Jimmy Schwarzkopf
STKI Summit 2013
IT at the crossroads: Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution from
Lead, follow or get out of the way any slide, graph or portion of graph
2. I could start here but this is really NOT the story….
1970s 1980s 1990s 2000s 2012+
Autocratic Personal: Web: SOA: Consumerization:
Centralized
Computing
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 2
3. I could start here but this is really NOT the story….
1970s 1980s 1990s 2000s 2012+
Autocratic Personal: Web: SOA: Consumerization:
Centralized
Computing
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 3
4. I could start here but this is really NOT the story….
1970s 1980s 1990s 2000s 2012+
Autocratic Personal: Web: SOA: Consumerization:
Centralized
Computing
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 4
5. 1970s 1980s 1990s 2000s 2012+
Autocratic Personal: Web: SOA: Consumerization:
Centralized
Computing
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 5
6. IT Services have new clients:
1970-2012: 2012- :
verbal; sequential and Unstructured approach to tasks;
logical structured thinking; analyzing multitasking ; visual
and controlling processes; emotional responses;
logical beings
social beings
IT Clients:
• Finance IT Clients:
• Logistics • Sales
• HR • Marketing
• Transactional core • Consumer
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 6
7. IT Services have new clients:
1970-2012: 2012- :
verbal; sequential and Unstructured approach to tasks;
logical structured thinking; analyzing multitasking ; visual
and controlling processes; emotional responses;
logical beings
social beings
IT Clients:
• Finance IT Clients:
• Logistics • Sales
• HR • Marketing
• Transactional core • Consumer
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 7
8. What is the closest profession to “new” IT ?
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 8
9. Design Thinking: designing experiences
ARCHITECTS look at actions and places and then design future experiences
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 9
10. DESIGN THINKING : WICKED רשָ עproblems
ָ
IT
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 10
11. Business Architects create Business Models
BUSINESS MODEL “designs” how an
enterprise will create and deliver value:
Decide where it operates
Decide how it competes
Decide how it mobilizes the organization
IT MODEL “designs” how IT will enable the
organization to operate in order to:
Deliver the business model
Optimize its customer offering, business
capabilities and corporate structure to
create, deliver and capture value.
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 11
12. Business Architects create Business Models
BUSINESS MODEL “designs” how an
enterprise will create and deliver value:
Decide where it operates
Decide how it competes
Decide how it mobilizes the organization
IT MODEL “designs” how IT will enable the
organization to operate in order to:
Deliver the business model
Optimize its customer offering, business
capabilities and corporate structure to
create, deliver and capture value.
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 12
13. Work was planned as a linear process…
Gather the data about the problem
Analyze the data
Formulate a solution
Implement it
Time
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 13
14. Today :“DESIGN THINKING” for Problem Solution
Every Proposed Solution …
Reveals Aspects Of The Problem …
That Cause Revision Of The
Solution
Time
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 14
15. Today :“DESIGN THINKING” for Problem Solution
Every Proposed Solution …
Reveals Aspects Of The Problem …
That Cause Revision Of The
Solution
Time
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 15
16. ”Some problems are so complex that
you have to be highly intelligent and
well informed just to be undecided
about them”
Prof. Laurence J. Peter
Author of “PETER PRINCIPLE”
16
17. History of Economic Development
Information Age
(Knowledge Workers)
Agricultural Age
(Farmers)
Industrial Age
(Factory Workers)
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 17
18. GLOBALIZATION: who re-invents himself now ?
Globalization 1.0
In the 18th-19th century countries
reinvented themselves
Globalization 2.0
In the 20th century, businesses
reinvented themselves
Globalization 3.0
In the 21st century it is the individuals
who will reinvent themselves
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 18
19. Karl Marx
Ayn Rand
Collectivism Individualism
man must be connected The pursuit of his own
to a collective and rational self-interest
collective thought for and of his own
happiness is the
the sake of ‘the highest moral
common good’ purpose of his life.
CoIT “consumerization” of IT services
19
20. Leading the change: ME (ultimate consumer)
This shift has profound implications:
how customers will interact with the
marketplace at large?
how customers will interact with specific
organizations?
how employees will deliver goods and
services?
how IT will support both of these groups?
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 20
21. Progression of toward the “ME” Economy
In 1971, Prof. Toffler criticized:
how economists had great difficulty imagining
alternatives to communism and capitalism
how they could only envision the economy in the
terms of scarcity of resources. Prof. Alvin Toffler
He talked about a “experiential industry”
people in the “future”, would be willing to allocate
high percentages of their salaries to live
amazing experiences.
Today we know people act irrationally
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 21
22. Experience (ME) Economy
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 22
23. Coffee as an “EXPERIENCE” Marketplace
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 23
24. Now we are transitioning to a Social-Experience “ME” Economy
Making a cake from COMMODITIES (inexpensive ingredients)
Buying a PRODUCT (pre-mixed ingredients in a box) in order to
make a cake
Buying a Finished Cake (order a cake from
a bakery or grocery store)
Outsourcing the birthday
party experience
In the Social Economy: The experience
People carry their friends in their pockets and are is complete
always sharing their experiences with them. only after it is VIRAL
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 24
25. Now we are transitioning to a Social-Experience “ME” Economy
Making a cake from COMMODITIES (inexpensive ingredients)
Buying a PRODUCT (pre-mixed ingredients in a box) in order to
make a cake
Buying a Finished Cake (order a cake from
a bakery or grocery store)
Outsourcing the birthday
party experience
In the Social Economy: The experience
People carry their friends in their pockets and are is complete
always sharing their experiences with them. only after it is VIRAL
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 25
26. New “ME” Economy
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 26
27. PC (ME): from personal computer to pervasive computing
Pervasive computing :
means access to
everything, all the time, from any device, from anywhere
BYODevice and BYOApplication
One size doesn’t fit all
One OS does not fit all
Security nightmare
Home PC died while the Enterprise PC is fighting for survival
Consumerization of IT (CoIT) : BYOEverything
WEBSITES vs Apps : which, when, with what
Websites are the AM radio while Apps are stereo streamed music
The rise of the inhouse UX expertise as a must
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 27
28. PC (ME): from personal computer to personal cloud
Center of “ME” computing and communicating needs
same thing?
Sync between all devices (usually more than one)
Self-service “Apps” store (allowing EVALUATION process)
New pricing standards (cheap)
New updating and downloading methodologies
Apps can be personalized and consumed as services
New usability and appearance standards
Location and context aware
Personal storage (high reliability)
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 28
29. 21st century Israel (ME) more educated, tech savvy
LOB employees/customers are highly educated
Most of them understand technology
STUDENTS DEGREES AWARDED
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 29
30. BYOEverything: new “generation” of ME tools
“generation” of “ME” or workforce of nomads
rely on themselves
come together as needed
use a wide range of resources
variety of locations
Nomadism (ME) accentuates the importance of the tools
each person's individual strengths vary, so do their tools
This phenomenon is by no means unique :
tradespeople (i.e.: contractors and chefs) use their own tools because
of the perceived better fit, quality, and/or feel.
Software, computing devices, and the like are the 2013 worker's
equivalent.
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 30
31. Four “ME” Platforms
BUT USE IT EVERY DAY
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 31
32. Four “ME” Platforms
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 32
33. The Share Economy: “ME” likes to share
People around the world are sharing access to cars,
houses, skills, IP and ………
Sharing of Assets
P2P car rentals
P2P apartments
Sharing Knowledge
Wikipedia
Sharing content and data (APIs)
RESTful standard
Open Source
Software
Hardware
Dr. Jimmy Schwarzkopf’s work
Copyright@2013
Do not remove source or attribution
from any slide, graph or portion of
graph 33
34. The Share Economy: “ME” likes to share
People around the world are sharing access to cars,
houses, skills, IP and ………
Sharing of Assets
P2P car rentals
P2P apartments
Sharing Knowledge
Wikipedia
Sharing content and data (APIs)
RESTful standard
Open Source
Software
Hardware
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graph 34
35. The Share (ME) Economy:
People around the world are sharing access
to cars, houses, skills – everything is a
commodity ?
Sharing of Assets
P2P car rentals
P2P apartments
Sharing Knowledge
Wikipedia
Sharing content and data (APIs)
RESTful standard
Open Source Software
Dr. Jimmy Schwarzkopf’s work
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graph 35
36. The Share (ME) Economy:
People around the world are sharing access
to cars, houses, skills – everything is a
commodity ?
Sharing of Assets
P2P car rentals
P2P apartments
Sharing Knowledge
Wikipedia
Sharing content and data (APIs)
RESTful standard
Open Source Software
Dr. Jimmy Schwarzkopf’s work
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graph 36
37. The Share (ME) Economy:
People around the world are sharing access
to cars, houses, skills – everything is a
commodity ?
Sharing of Assets
P2P car rentals
P2P apartments
Sharing Knowledge
Wikipedia
Sharing content and data (APIs)
RESTful standard Collaborative consumption:
Technology makes it easier for “ME” to rent
Open Source Software
items to other “ME”
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graph 37
38. The Share (ME) Economy:
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graph 38
39. Facebook changed the DC industry : Open Compute Project
Open Compute Project: internet/cloud companies working collaboratively
to come up with a better motherboard design, a better power supply based on
Intel or ARM chips.
Facebook donated hardware designs to the Open Compute Project ,
showing how it had significantly cut costs with a new breed of slim-down gear
purchased directly from manufacturers in Asia.
Rackspace : (second only to Amazon in the cloud computing game)
donateddesigns to the Open Compute Project.
Rackspace’s hardware accommodates a different power system than Facebook’s gear.
The server includes an extra network connection and some extra management tools. And it’s
designed to handle a much larger number of connecting cables
Google and Amazon have also bypassed big-name server makers going
directly to more nimble manufacturers, but they’ve not donated their designs
………yet……..
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40. Top Barriers to Open Source Selection
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41. Top Barriers to Open Source Selection
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graph 41
42. On-line trust is the key for the Share Economy
Only where there is trust, there can be collaboration
and value.
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graph 42
43. On-line trust is the key for the Share Economy
Only where there is trust, there can be collaboration
and value.
-”One at a time”- Dr. Jimmy Schwarzkopf’s work
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graph 43
44. The Free-Agent (ME) Economy
Everyone can become an agent or a service provider
“Software Products” are the new economic drivers (startups)
“Dial It Up And Dial It Down” economic model
Rent the means of production instead of owning them
Contractor “farms” in developing countries (software development and
testing PaaS)
Developers that have staff jobs at bigger, established companies
Cloud based infrastructure (IaaS and PaaS)
Web-based resources (BPaaS and SaaS): support call center, travel , HR,
accounting and administrative tasks
Telecompanies:
Video or instant message based “meetings”
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45. 1
5
2
4
3
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graph 45
45
46. Internet of things (sensor/computer to computer)
"Always On" world around us
Cheap, smart, small, image recognition,
augmented reality
Near Field Communication and location
aware sensors
Everything gets connected
Not only “personal” devices but
“business” devices flourish
Real-time decision support for
customers and employees
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graph 46
47. Birth of CONNECTEDNESS as an IT metric
Enterprises/institutions and their
products/services will be evaluated:
on how connected they are
on the value that accrues from those connections
IT is responsible for this “DIGITAL STRATEGY”
Some IT departments are "linking things," or at least
"thinking about linking things."
But few have a strategy in place to fully exploit the
emerging connectability associated with the Internet of
Things.
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graph 47
48. Birth of the “Always Addressable” Customer
Owns and uses at least 3 data connected devices
Accesses the Internet multiple times per day
Goes online from multiple physical locations
(home, work, in the car, and while shopping)
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graph 48
49. Where are we now? re-imagination of everything
@KPCB_2012_Internet_Trends
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graph 4949
50. Where are we now? re-imagination of everything 2
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51. Where are we now? re-imagination of everything 3
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52. Coursera : Re-inventing Universities?
62 Universities Have Partnered With
Coursera
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53. Coursera : Re-inventing Universities?
62 Universities Have Partnered With
Coursera
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graph 53
54. Are we in a “ME” transforming economy ?
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55. Are we in a “ME” transforming economy ?
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56. Not less than Steve Jobs
Index of Products
Books, electronics, etc
Digital products: ebooks, music, movies
Infrastructure Computing Services
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graph 56
57. Not less than Steve Jobs
Index of Products
Books, electronics, etc
Digital products: ebooks, music, movies
Infrastructure Computing Services
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graph 57
58. Three trends make up most of the IT disruption:
1. The “information sharing” between:
social networking
mobile computing
big data/analytics
cloud computing
enterprise applications (from partners and IT)
2. The consumerization of IT (CoIT)
DEVICES are part of the story; Apps are the story
APP STORES mark a shift in innovation
enterprise requirements are no longer the market
movers
contradicts the traditional IT management methods of
command and control, locked-down systems, systematic
rollouts, and long cycle-time application development
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59. IT Centric vs. “ME” Centric
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60. Third trend for IT disruption : Non-stop customer
3. Non-stop customer
The traditional marketing “funnel” has lost its relevance
Buyers no longer enter a channel. Instead, they are
continuously in the channel.
Customers (B2B or B2C) are able to participate online in any
and all of the components of traditional channels at the
time and place of their choosing.
They can move seamlessly between various channels and
components, both online and in the physical worlds.
Evaluation, not purchase, is the focal point.
Even after a purchase, customers reevaluate their decisions,
and the alternatives.
easier than ever for customers to change their minds:
What if I can find a better deal by checking just one more place?
I know that the product’s in the mail, but is there still time to cancel?
60
63. Role of technology in Customer Experience Management (CEM) ?
You're a customer and you buy something:
want it to be easy to get
function flawlessly
move forward in your life or business.
Customer Experience Management is about:
making it easier and nicer to buy the service/product
we want
then saying good things about them and coming back
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graph 63
64. 2013: “non-stop” customers
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graph 64 64
65. Social Enterprise defines/supports the new “non-stop” customer
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graph 65 65
66. Summary of the “ME” revolution
Customer (“ME”) is:
connected, always on, highly opinionated and on the move
understands they have power and know how to use it
they have expectations and choices if those expectations aren't met
they have a voice, and it is loud and far reaching
“ME” revolution is a “TRUST” revolution:
more than a loyalty program, it is about earning their trust
recognize them as more than just numbers or accounts
as unique human beings with a distinct set of needs.
“ME” expects more than a product or a service, they expect: IT SOLUTIONS
be at the center of your world in a SOCIAL EXPERIENCE
relationship that is on equal terms:
they give > you get > you give >they get
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67. Summary of the “ME” revolution
Customer (“ME”) is:
connected, always on, highly opinionated and on the move
understands they have power and know how to use it
they have expectations and choices if those expectations aren't met
they have a voice, and it is loud and far reaching
“ME” revolution is a “TRUST” revolution:
more than a loyalty program, it is about earning their trust
recognize them as more than just numbers or accounts
as unique human beings with a distinct set of needs.
“ME” expects more than a product or a service, they expect: IT SOLUTIONS
be at the center of your world in a SOCIAL EXPERIENCE
relationship that is on equal terms:
they give > you get > you give >they get
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graph
68. From Technology Game Changers to Behavioral Paradigms
Enterprises are re-defining the CIO and
the IT Department
The “new” CIO or VPtech
The “new” Open IT Department
The new IT: Consumer*-Driven Open IT
New Architectures for the delivery of IT
Services
Software Development Department
Delivery (Infrastructure) Department
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graph 68
69. From Technology Game Changers to Behavioral Paradigms
Enterprises are re-defining the CIO and
the IT Department
The “new” CIO or VPtech
The “new” Open IT Department
The new IT: Consumer*-Driven Open IT
New Architectures for the delivery of IT
Services
Software Development Department
Delivery (Infrastructure) Department
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graph 69
70. Prof. Snowden’s Prof. Bauman’s
“CYNEFIN MODEL” “Liquid Modernity”
1. In chaotic times, we cannot 1. Desire to know “what’s next” is
rely on good and best practices. rooted in the belief that the
2. In times of high volatility, the longer the time available to
best we can do is take action develop a response to a new
and observe the results. situation, the more manageable
3. Best practices are not possible the situation will be.
2. Individuals have to splice together
in situations you’ve never
encountered before. an un-ending series of short-
term projects and episodes.
In chaotic times we need techniques in order to solve problems
70
71. Prof. Bauman’s “Liquid Modernity”: series of projects
Institutions no longer have enough time to solidify and
cannot serve as frames of reference
In liquid modernity the individual/IT management (under
conditions of uncertainty):
be flexible and adaptable
be constantly ready and willing to change tactics at short notice
splice together an un-ending series of short-term projects
and episodes
abandon commitments and loyalties without regret to pursue
new opportunities
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72. Prof. Snowden’s Cynefin Framework: problem solving
Disordered
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73. STKI Cynefin IT Framework
Always addressable
employees & customers
(non-stop customer model)
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74. New IT? Innovative CIO ?
“ Only he who can see the invisible can do the impossible. ”
Frank L. Gaines
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graph 74
75. An ARCHITECT CIO should be:
An architect CIO should be:
ingenious, and apt in the acquisition of knowledge
a good writer, a skillful draftsman, versed in geometry and
optics
expert at figures, acquainted with history, informed on the
principles of natural and moral philosophy,
somewhat of a musician,
not ignorant of the sciences both of law and physics
Deficient in either of these qualities, he cannot
be a perfect master.
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76. Changing Role of the CIO: minimum academic profile?
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graph 7676
77. What do Boards/CEOs want from VP technologies?
CEOs are searching for customer insight.
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graph 77 77
78. PWC 2012: What Global CEOs Want from Technology Innovation
Millennial Generation Customer Experience
Technological World Management Tools Big Data Analytics
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graph 78 78
79. PWC 2012: What Global CEOs Want from Technology Innovation
Millennial Generation Customer Experience
Technological World Management Tools Big Data Analytics
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graph 79 79
80. A “majority” of CEOs think they don’t get enough information
Info needed
Information
Gap
Info gotten
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graph 80
81. CEOs and the Board demand innovation by IT.. or else!!!
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graph 81 81
82. CEOs and the Board demand innovation by IT.. or else!!!
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graph 82 82
83. Employees/users haven't forgotten or forgiven :
IT initially resisted :
PCs, Internet, email/messaging, social media, cloud services, mobile devices,
and all the other on-the-desk technologies
IT has taken the “police function” or build a prison around employees:
around employees that are “not careful” with data/information
allegedly wasting company time by playing Angry Birds or shopping online.
IT is responsible of:
programming mistakes that cost a bundle (Y2K )
disruptive ERP deployments
periodic email outages
red tape because of a wave of compliance and regulations (government)
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graph 83
84. IT at the crossroads: Lead or fade away
Inability to connect :
CoIT-Mobile, Social, Big Data, Cloud with the Enterprise IT
maximizing Customer Experience
show that old-style CIOs will be changed
Certain management consultant firm recently
sent a warning to CEOs :
-” remove CIOs from technology leadership ; IT
isn't suited for discovering business value”-
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graph 84 84
85. The IT community is facing an existential decision
Should IT retreat or can it evolve?
IT can retreat into the data center, safely surrounded
by servers and core systems it manages “economically”
but away from those "end-users“ that demand strategic
business initiatives
IT can make the leap out of the 1960s-era data
center mentality into the 21st-century broader
strategic role advising and enabling better business
through its technology. The promise of "digitizing"
business that IT made in the 1990s is now coming true.
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graph 85
86. The IT community is facing an existential decision
Should IT retreat or can it evolve?
IT can retreat into the data center, safely surrounded
by servers and core systems it manages “economically”
but away from those "end-users“ that demand strategic
business initiatives
IT can make the leap out of the 1960s-era data
center mentality into the 21st-century broader
strategic role advising and enabling better business
through its technology. The promise of "digitizing"
business that IT made in the 1990s is now coming true.
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graph 86
87. New IT Department
Zero capital model
(LOB metered charge back)
utility
IT Delivery Services
pricing
IT Services
Office of the CIO
“Customer Experience Manager”
Enterprise
Procurement” Software House
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graph 87
88. Who is the new CIO/VPTech ?
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graph 8888
89. Who is the new CIO/VPTech ?
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graph 8989
90. The new CIO/ VPTech has to deliver:
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91. APIs: interfaces are the new top priority
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graph 9191
92. Office of the CIO
Line of Businesses Pay per Use Software House
OCIO
Enterprise Procurement IT Delivery Services
Managed
Services
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93. LOB take all/partial ownership of budgets
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graph 9393
94. Different way for many in IT to think:
Requires IT to share ownership of risk management and
technology decision making with LOBs:
On the technology side, the framework favors policies, not rigid
barriers, to steer employees to the right outcomes while allowing
appropriate freedom and creativity.
IT technology as an onion with multiple layers.
The outer, employee-oriented layers should be flexible and
individualized.
The inner, core systems should be standardized and safeguarded
as much as possible.
The bad news is that not all the technology is available to manage
this onion model.
The good news is that by shifting responsibility from an IT only job
to a shared one, IT incentivizes LOBs into project ownership.
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graph 94
95. Chargeback: a necessity by 2014
utility
pricing
NO more
all inclusive IT!
“different” Chargeback
time & materials connected to actual
allocation to consumption
internal customers!
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graph 95
96. IT procurement incorporated into the enterprise wide procurement department
IT procurement gets a “Bill of Materials” from the Office of the CIO
RFP are managed under the “technology” umbrella of the IT department
Contracts are signed with a second “different” appendix:
The statement of work defines the scope of the agreement.
Contracts and SOWs should be audited regularly
Asset lifecycle management :mgmt. of all hardware/software assets
Planning, purchasing, configuration, installation, production support and
maintenance, together with decommissioning and disposal
Software licensing : model of proof of ownership, administration and
management of licenses (minimize shelveware)
involve security audits, enterprise architecture reviews, vendor analysis,
compliance and regulatory checks
Staff-Augmentation Vendor Management:
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97. How App stores will change Software Acquisitions
IT procurement
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98. Enterprise App Stores that behave as “ME” App stores do
Enables purchase, consumption
and use of Apps (ME and IT)
A must in the next 18 months
IT does:
License management
Approve and control install/update
Market Manager
App store requirements:
Self service install/update
User choices
Discovery/evaluation
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99. IT Delivery Services Department
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graph 99
100. High priority: Privileged Identity Management (PIM) Controls
1. User-based access control: Who owns the device?
2. Device-based access control: Trust the device?
3. Location-based access control: Where is the device?
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graph 100
101. High priority: Privileged Identity Management (PIM) Controls
1. User-based access control: Who owns the device?
2. Device-based access control: Trust the device?
3. Location-based access control: Where is the device?
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graph 101
102. Software House (lean development group)
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graph 102
103. The CIO challenge: how to innovate FAST
The CIO’s agenda has transformed:
from ….. “how to keep the lights on with IT”
to.…. “how to innovate the business with technology”
A growing number of companies have already
created competitive distinction/differentiation
through the use of advanced use of technology.
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graph 103
104. Emerging and Disruptive IT Technologies
Emerging and disruptive
technologies are reshaping
strategies, business models
and enterprise investments.
Each of these technologies
has the potential to be a key
driver in an organization's
business agenda.
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10
104
105. Information technology has created a data explosion
We now record petabytes of data on what we buy, sell or
even consider:
every click of every visitor to a website
every search on Google or Bing
every transaction at every cash register
every call or text on cellphones
every inventory change in our supply chains
This creates a level of visibility that managers
have never had before.
It also creates enormous opportunities to use
data to change the way decisions are made
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graph 105
106. Big Data: a must in 2013 ?
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10
107. Wicked problem: Violence, force but against whom?
Violence
may be necessary for the successful
transfer of power
but against whom?
Force may be used to:
• eliminate political rivals
• to coerce resistant populations
• to purge previous rulers
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10
108. Wicked problem: How did the Borgia know who to kill?
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10
109. Wicked Problem : marketing
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10
110. Wicked Problem : Sentiment Analysis:
• What do customers think of my product?
• Are they happy with the services?
• How do I impact my customers’ perception
of me?
• What do customers like about my
competitors?
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11
111. TRADITIONAL vs. WICKED data analysis
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11
112. TRADITIONAL vs. WICKED data analysis
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11
113. Data, data everywhere - but what to do with it all?
Enables self-service discoveries
and exploratory BI by users while:
managing data quality
establishing data governance
creating effective "channels" for
users to access and analyze the data
Move from using analytics as a
“measurement” tool into a
decision support tool.
Common sense analytics – the analytics we need
113
114. Connectivity 2013
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115. The API Economy
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116. Consumerization of APIs: PERMEABLE ENTERPRISES and RESTful APIs
Early APIs : proprietary and created
interdependent coupling among pieces of code and
systems.
If one side of the coupling required a code change, the
other side was affected.
Service-oriented architecture (SOA): using
web services built on SOAP, has been popular within
organizations as a mechanism for sharing information
across the enterprise.
RESTful: (representational state transfer APIs)
mechanisms for “hybrid” uses (in and out of the
enterprise).
Twitter and Facebook are now processing API calls on
the order of billions per day.
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117. The REST architectural style requires :
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118. Mobile Backend as a Service (MBaaS),
provide pre-built, cloud hosted components
for developing mobile application backend
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119. New Buzz ?
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120. What are we responsible for?
Organizational Level
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121. Innovate based on transitions is key for 2013
Enterprise mobility Data center transformation Consumerization
Smart phones and pads Converged infrastructure Bring your own
Small apps Reference architecture IT buyers/users
Security Hybrid IT consumption Apps and app stores
Wireless networks Big data and analytics Social media and UC
Virtual desktop Software-defined enterprises integration
Non-stop always Private and Public Pervasive Consumerization of
Internet of Things connected customer Cloud Services Connectivity APIs (RESTful)
VP Tech (CIO) challenges
Israel Procurement Security Need of new
Connectedness
Economic & Budgets Compliance core
as an IT metric applications
uncertainty models Regulation
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122. Conclusion: Most Important Paradigm Change
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123. More Information?
Presentation can be downloaded:
http://tinyurl.com/asls4r5
Presentation can be viewed:
http://www.slideshare.net/jimmyschwarzkopf/slideshows
http://www.scribd.com/drjimmys
https://www.facebook.com/drjimmys
https://www.facebook.com/pages/STKI-IT-Knowledge-Integrator
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