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Changing Customer Behavior With Unconscious Influences

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Jeannie Walters, CCXP
Jeannie Walters, CCXP

95% of customer behavior is driven by unconscious influences. Learn how to prevent a customer experience that tricks their brains into harming your brand.

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Changing Customer Behavior With Unconscious Influences

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  • 29. Sounds of Complexity! via Enzo Varriale Minifig Characters #5: Sherlock Holmes and Dr. Watson via thom In your hands via Gisela via Creative Commons licenses How Emotions Drive a Customer Experience - Contact Center Pipeline Article Readers build vivid mental simulations of narrative situations, brain scans suggest - Phys Org Global Insights on Succeeding in the Customer Experience Era - Oracle Report Fat, dumb, and happy via Tim Hamilton A Spot Of Magic via JD Hancock Analog via Thomas Hawk