4. COMPETITORS
Out doing the opposition
Solutions:
Selling computers cut price & possibly higher quality
Personally meeting customers needs one to one
Steal customers away from PC Nerd & Technophobe
Chosen: Personally hands on needs
Because: Personally hands on, in front of the customer,
one to one basis, knowing exactly what the customer
wants and needs. Type of service
Example of PC World
5. PROMOTING THE PRODUCT
Solutions to promoting:
Advertisement
Word of mouth
Personally going public
Chosen: Going personal
Because direct approach (don’t watch and read
advertisement and do anything about)
6. SALES STRATEGY
Basic Dell computer £400
Jbm £370 in store, £350 on campus
Solutions:
Selling comps on campus at discount
Bad service: website for problems, leave comments
like forum
Direct phone line & answer machine
Chosen: Sales on campus (finance/lease)
Because: students affordability, need undercut
products, discount is worthy to them compared to PC
World pricing
7. DESIGNING THE PRODUCT
Simple but smart. Main components of the computer:
tower, monitor, keyboard, mouse, hard drive
Upgrading – tweak upgrades, upgrade every 6 months
Designing - £200 to make, sell £370, month to design, 1-
2 month production.
Mechanism– compact design & elements for small space
Chosen: Designing
Because: need to meet students needs for computer
requirements (word processing & data handling)
9. PRODUCING THE PRODUCT
Storage (produce 50, sell 40, keep 10)
Sub contract work
Delivery – batch/single/continuous
Chosen: Batch
Because: easy to handle, cheap delivery, small overheads,
out of date for continuous. To send 1 possibly is same
cost to send 5.
10. QUALITY CONTROL
Quality Options
Random Testing
Soak Testing
Inspection Visually
Chosen: Soak Testing
Because this may take time but is thorough and effective
11. RAISING FINANCE
Finance Troubles
Borrowing money from parents
Starting up loan
Possibly look at a partner
Chosen: Borrow money from parents
Because: Safe, interest rate, parents able to monitor their
given funds, monitor & control spending habits
12. PEOPLE MANAGEMENT
Maternity Options
Hiring new staff (CRB checks, legalities)
Take on and hire a temp
Don't take on & hire other staff
Take on and struggle without receptionist/IT technician
Choice: Take her on & hire a temp
Because: Friend, needs a job, money, repay the gesture by
hopefully coming to work and use her potential. Being
aware of the cost of hiring another staff member