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Trust a 360 degree perspective HRINZ

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J
jaylcarroll

1. The document discusses the importance of trust in the workplace from multiple perspectives including employees, management, and boards/stakeholders. 2. It uses a case study of KiwiRail to illustrate how open communication from leadership after a service disruption can help rebuild passenger trust. 3. Various models and frameworks are presented for developing trust through actions like transparency, integrity, treating people fairly, and delivering on commitments.

Business
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Trust – a 360 Degree Perspective
 
What was the Pay-off? Organisation Employee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trust ,[object Object],[object Object],[object Object],[object Object],[object Object],Development Dimensions International
Trust ,[object Object],Steven Covey From “The Speed of Trust”
Case Study KiwiRail ,[object Object]
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In small groups ,[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Article ,[object Object],[object Object],[object Object]
Our World of Work
How has work changed from mid 20 th century? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What impact does this have on Trust? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leading “Clevers” Rob Goffee and Gareth Jones Leading your smartest, most creative people, Clever Dos Don’ts Tell them what Tell them how Provide boundaries (agree on simple rules) Create bureaucracy Give people time Interfere Talk straight Use bull or deceive Conduct and connect Don’t take all the credit as the leader Give people space and resources Let them burn out
How are we adapting? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What can you do to rebuild Trust? ,[object Object],[object Object],[object Object]
Trust Builders ,[object Object],[object Object],[object Object],[object Object],Development Dimensions International
Steven Covey “The Speed of Trust” 1. Integrity 2. Intent 3. Capabilities 4. Results
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stephen Covey, The Speed of Trust
[object Object],[object Object],[object Object],[object Object]

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Trust a 360 degree perspective HRINZ

  • 1. Trust – a 360 Degree Perspective
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  • 12. Our World of Work
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  • 15. Leading “Clevers” Rob Goffee and Gareth Jones Leading your smartest, most creative people, Clever Dos Don’ts Tell them what Tell them how Provide boundaries (agree on simple rules) Create bureaucracy Give people time Interfere Talk straight Use bull or deceive Conduct and connect Don’t take all the credit as the leader Give people space and resources Let them burn out
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  • 19. Steven Covey “The Speed of Trust” 1. Integrity 2. Intent 3. Capabilities 4. Results
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