The 7 new roles agencies need to provide their clients as a result of real-time business. Presentation given by social media strategist and co-author of The Now Revolution, Jay Baer at BOLO 2010 conference.
http://www.convinceandconvert.com
http://www.nowrevolutionbook.com
6. “If I don’t get the support I need through phone or email, I use Facebook and Twitter to voice my complaint, since a ton of people will see it.The company can’t ignore me then!”