Presentation at the ANZSCON Conference 2014 in St Lucia, QLD.

1. Get Innovative!
Some insights fromAustralian
organizations trying to leverage IT fororganizations trying to leverage IT for
innovation
Professor Dr Jan Recker
Woolworths Chair of Retail Innovation
Information Systems School Queensland University of TechnologyInformation Systems School, Queensland University of Technology

2. The Innovation
P f i lProfessional
–Thinks in constraints, not problems
–Shows Foresight, not hindsightg , g
–Evidence‐based, not confidence‐based
–Conscious, not unconscious competence, p

3. Problem driven InnovationProblem‐driven Innovation
• We innovate, because we have to…
• High level of maturity in terms of
f iawareness for internal problems
• Rich set of problem analysis
t h i d t t itechniques and response strategies
• Can free up time and secure
efficiency gainsefficiency gains
• Predictable, incremental outcomes

4. Constraint based innovationConstraint‐based innovation
Ralph Norris, ex‐CEO
Commonwealth Bank of
Australia*
11 August 2011
*102 years old, 22 billion
dollars revenue, 7 billion
“The future competition stems from the likes of
Facebook.”
dollars profit in 2012

5. Constraint based innovationConstraint‐based innovation
<3 years from Ralph<3 years from Ralph
Norris’ prediction to
Facebook’s
announcement.
Did you realise how
Commbank turns more
and more into a
technology company?
And how Commbank is
perceived to be anperceived to be an
innovative bank?

6. Constraint based innovationConstraint‐based innovation
Ralph Norris, ex‐CEO
Commonwealth Bank of
Australia*
11 August 2011
*102 years old, 22 billion
dollars revenue, 7 billion
dollars profit in 2012

7. Constraint based innovationConstraint‐based innovation
Ralph Norris, ex‐CEO
Commonwealth Bank of
Australia*
11 August 2011
*102 years old, 22 billion
dollars revenue, 7 billion
dollars profit in 2012

8. Texting is not the distraction…g

9. Texting is not the distraction…Driving is.g g

10. Example – E‐Vehicles
What is the biggestgg
constraint
f l i hi l ?of electric vehicles?

11. http://files.shareholder.com/downloads/ABEA‐
4CW8X0/2895786596x0x720221/5647bed2‐1c27‐4b40‐abd3‐
dd11f8bc474e/Investor%20Presentation%20‐%20Jan%202014.pdf

13. ForesightForesight
InnovatorsInnovators
“Skate to where the puck will be“Skate to where the puck will be,
not to where it is.”

14. Foresight Innovation pre‐
empts Future Constraintsempts Future Constraints
What will be a
strategic riskstrategic risk
in five years?

15. How do we secure a revenue
stream in the world of the NBN?stream in the world of the NBN?

16. How do we secure a revenue
stream in the world of the NBN?stream in the world of the NBN?
Valve Steam: moreValve Steam: more
than 75 million users
and exponentially
growing!g g
De facto standard
platform for gamers
to buy shareto buy, share,
consume, collaborate
in gaming
iTunes, Youtube and
Facebook for serious
computer games

17. How do we sell car insurance in
a world of driverless cars?a world of driverless cars?
Thinking about this
now makes sense
because it will bebecause it will be
reality in only a few
years.

18. Evidence basedEvidence‐based
InnovatorsInnovators
“The collected wisdom of baseball“The collected wisdom of baseball
insiders is subjective and flawed.“

19. “If the decision is going to be made by
f t th ’ f t [ ] facts, then everyone’s facts […] are
equal.
If th d i i i i t b d If the decision is going to be made on
the basis of people’s opinions, then
mine count for a lot more.“
James BarksdaleJames Barksdale
former CEO Netscape

20. Evidence based InnovationEvidence‐based Innovation

21. Evidence based InnovationEvidence‐based Innovation
UPS saved millions of minutes
by avoiding left turns in the
Northern Hemisphere.
Drivers get warnings if they
are backing up too much –
most accidents happen when
drivers reverse.
The result:
20 million miles less
traveled.
10 million gallons of gas
saved.
Reduced CO2 emissions by
100,000 metric tons (5,300 , ( ,
passenger cars off the road
for an entire year).

22. ConsciousConscious
InnovatorsInnovators
“Learn from the best not from the“Learn from the best, not from the
worst”

23. Negative Deviants
P i i D iPositive Deviants

24. Four Stages of LearningFour Stages of Learning
Unconscious Unconscious
Incompetence Competence
Conscious ConsciousConscious
Incompetence
Conscious
Competence

25. Final Advice…
Innovation doesn’t need to cost a dimeInnovation doesn’t need to cost a dime.
https://www.youtube.com/watch?v=o‐Fpsw_yYPg

26. Prof. Jan Recker, PhD
Woolworths Chair of Retail Innovation
Information Systems SchoolInformation Systems School
Science and Engineering Faculty
Queensland University of Technology
email j.recker@qut.edu.auemail j.recker@qut.edu.au
web www.janrecker.com
twitter janrecker