Public Service Design Workshop 2014

市民活動推進センターにおける
公共サービスデザインワークショップ
Public Service Design Workshop

株式会社創庵 佐々木 博

USMEDI...
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
Day 1st

CIID

Day 2nd

Day 3rd

Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
1978

1972

15

(

2013
1970
1997

12

IT

NHK
IT

IT
ICT

Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved...
サービスデザインってなに?

Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
DESIGNER

Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
CUSTOMER

DESIGNER

Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
DESIGNER
ENGINEER

CUSTOMER
STAFF

OWNER
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
2012-03 GLOBAL SERVICE JAM
http://planet.globalservicejam.org/

Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Res...
Customer

Front

Staff

Manager

Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
サービスデザインの手順

a

b
c

d

観察
発見
応用
実践
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
IN

発見

収集
発見

❷

❸

L

整理

編集

着想

観察
❶

課題

❹

観察

❺

❽
❼

❻

傾聴

R

共有

表現

応用

OUT
Copyright @ Hiroshi Sasaki, Soan in...
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Public Service Design Workshop 市民活動推進センターにおける公共デザインワークショップ

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埼玉県鶴ヶ島市市民活動推進センターにおける公共デザインワークショップ

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Public Service Design Workshop 市民活動推進センターにおける公共デザインワークショップ

  1. 1. Public Service Design Workshop 2014 市民活動推進センターにおける 公共サービスデザインワークショップ Public Service Design Workshop 株式会社創庵 佐々木 博 USMEDIA Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  2. 2. Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  3. 3. Day 1st CIID Day 2nd Day 3rd Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  4. 4. 1978 1972 15 ( 2013 1970 1997 12 IT NHK IT IT ICT Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved. )
  5. 5. サービスデザインってなに? Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  6. 6. Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  7. 7. DESIGNER Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  8. 8. CUSTOMER DESIGNER Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  9. 9. DESIGNER ENGINEER CUSTOMER STAFF OWNER Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  10. 10. 2012-03 GLOBAL SERVICE JAM http://planet.globalservicejam.org/ Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  11. 11. Customer Front Staff Manager Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  12. 12. サービスデザインの手順 a b c d 観察 発見 応用 実践 Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
  13. 13. IN 発見 収集 発見 ❷ ❸ L 整理 編集 着想 観察 ❶ 課題 ❹ 観察 ❺ ❽ ❼ ❻ 傾聴 R 共有 表現 応用 OUT Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved. 実践

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