1. Purvish Shah Navigator 1
COMMUNICATION

2. Purvish Shah Navigator 2
Definition :
Exchange of Facts, Ideas, Opinions or
emotions by two or more persons.
In simple words Communication means,
Passing of information & understanding
from one person to another.

3. Purvish Shah Navigator 3
Importance of Communication
 Orientation/Training
 Effectiveness
 Expectations & Evaluation
 Projecting image of the Orgn
 Coordination in the Orgn

4. Purvish Shah Navigator 4
Process of Communication

5. Purvish Shah Navigator 5
SPEAKER
 Speaker´s Attitude
It Deals with the knowledge and input – output filters as
self – steem, anxiety of the speaker.
 Speaker´s Attitude
It Deals with the knowledge and input – output filters as
self – steem, anxiety of the speaker.
 Speaker´s Credibility
It Deals with the knowledge and input – output filters as
self – steem, anxiety of the speaker.

6. Purvish Shah Navigator 6
MESSAGE
What is said by the speaker. The purpose of the
communication wich can be plain or elevated,
smooth or awkward, rhythmical or jumpy . In order
to transmit our feelings, business, agreements
and so on.

7. Purvish Shah Navigator 7
Communication Flow
 Downward
 Upward
 Lateral/Horizontal
 External

8. Purvish Shah Navigator 8
Barriers to Communication
 Badly Expressed Message
 Faulty Orgn
 Distrust the Communicator
 Restricting Communication
 Poor Retention
 Different B/Gs
 In-group Language
 Inattention
 Physical Barriers
 Poor Understanding

9. Purvish Shah Navigator 9
Effective Communication
 Clear
 Easily understandable Language
 Adequate & Complete
 Medium of Communication
 Good Climate
 Follow up of Communication
 Use grapevine, do not fight/avoid it
 Training for Improving Communication skills

10. Purvish Shah Navigator 10
Avoid below given

11. Purvish Shah Navigator 11
Avoid Below

12. Purvish Shah Navigator 12
Avoid Below

13. Purvish Shah Navigator 13
Avoid Below