How To Manage A Difficult Conversation At Work - Task 3812
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  • 1. How to Manage Difficult Conversations at Work
  • 2. Introduction
    • The work environment is not always rosy and bright. You may have experienced or seen others go through difficult conversations with a peer, a boss or a subordinate.
  • 3. Business Conversations
    • Good conversations are always pleasant and fruitful, leaving you with a feeling of accomplishment. However, this doesn't happen all the time.
    • At work, business conversations can always end on a positive note if everyone involved has good communication skills.
  • 4. Important
    • Unfortunately, not all conversations can be that way.
    • When you are faced with a difficult employee, it's like talking to a stonewall.
  • 5. Main Tips Difficult Conversations
    • Keep the conversation private.
      • Select a place where you can talk to the person privately, so you prevent involving other people or increasing the size of the problem.
    • Be in control of the conversation:
      • State the purpose of the conversation and what you hope to accomplish in the end.
  • 6.
    • Listen and paraphrase.:
      • Hear out the other person, listen attentively and rephrase what he said. Clarify the points he made. Never interrupt unless the person is taking too much time or going into a different direction.
    • Use the words "I" and "and" instead of "you" and "but”:
      • The word "you" can make someone feel you are criticizing or accusing him.
      • While the word "but" can be deemed argumentative and defensive. It also negates the value of whatever was said prior to it.
    Main Tips Difficult Conversations
  • 7.
    • Be direct and never judgmental:
      • If you have something to say, whether it is good news or bad news, say it in a clear, simple, direct and tactful manner.
    • Be prepared for negative reactions:
      • Be prepared to diffuse the situation by taking a breath and bringing the conversation back to the facts.
    Main Tips Difficult Conversations
  • 8.
    • Involve the person in the solution:
      • Involving the person in problem solving will make him feel valued.
    • Say thank you:
      • Thanking the person at the end of the conversation shows respect for them.
    Main Tips Difficult Conversations
  • 9.
    • Next time you are faced with a difficult conversation, don't fret.
    • Remember, difficult conversations are opportunities for you to turn something negative into something positive.
    • It's a challenge you should be willing to face in the work place.
    • After all, a life without challenges is uninspiring.
  • 10. Lico Reis Consultoria & Línguas P rof. Roberto Lico Reis [email_address] E-books: Linkedin: Twitter: Licoreis