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Consumer Behavior – @ Digital World
"E-commerce seems to be democratizing 'shelf space'
as top brands do not dominate the ...
Consumer who is
exposed to advt

Online, social
media , etc

Research

Offline from
friends

Offline store

Research compl...
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Consumer behavior in digital world - A New Dimension

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Consumer behavior study helps to identify consumers and target audience, the study provides in – depth analysis, which helps to identify the target audience. With the advent of social media, the process of studying consumer behavior has changed drastically. Social media along with Big Data helps to give better insights about consumers, this will prove a boon in the coming decade for marketers.

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Transcript of "Consumer behavior in digital world - A New Dimension"

  1. 1. Consumer Behavior – @ Digital World "E-commerce seems to be democratizing 'shelf space' as top brands do not dominate the e-commerce channel as much as they dominate brick-and-mortar retail," the Bernstein report said. – Jack Neff, Advertising Age Consumer behavior study helps to identify consumers and target audience, the study provides in – depth analysis on the following • • • • • • What compelled the Consumer to buys the product / Service? Who compelled the Consumer to buys the product / Service? Why a consumer buys the product / Service? How the Consumer buys the product / Service? Where the Consumer buys the product / Service? When the Consumer buys the product / Service? Fundamentally consumer behavior answers the 5 W’s and 1 H’s which any company or marketer needs to understand. This insights help to market the product / service. Within last few years mobile, internet and social media has changed the buying behavior of customers worldwide. People spend more time on internet, especially on social media websites, which influences their behavior towards that product / service. • • • • • 91% of people have gone into a store because of an online experience. (Source: Marketing Land) 89% of consumers conduct their research using search engines. (Source: PR Newswire) 62% of consumers end up making a purchase in-store after researching it online. (Source: Marketing Land) 72% of consumers trust online reviews as much as personal recommendations. (Source: Search Engine Journal) 78% of consumers say that the posts made by companies on social media influence their purchases. (Source: Forbes) Marketers believe that in 2014 onwards marketers will begin using big data to analyze consumer behavior, since it will get itself seamlessly integrate with people’s busy lives generating in – depth information about trends. With big data the marketers will get empowered which will help marketers and advertisers to exactly target specific clients / consumers at specific time, place and through specific device. Further with geo – location based targeting of advertisements and promotions the marketer can exactly geo – locate the type of device and map consumer behavior.
  2. 2. Consumer who is exposed to advt Online, social media , etc Research Offline from friends Offline store Research complete Check for deals Offline store Desktop Online store Mobile store Purchase Tell your friends Flow of - How modern day consumer buys a product / service

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