Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual And Organisation Perspective The 2007 ...
Overview <ul><li>Why Emotional Intelligence Boosts Productivity </li></ul><ul><li>What Happened? </li></ul><ul><li>How Did...
What Is Emotional Intelligence ?  <ul><li>“ The Capacity For Recognising Our Own Feelings And Those Of Others, For Motivat...
Examples of Outcomes Predicted By  Emotional Intelligence <ul><li>Job/life Success </li></ul><ul><li>Performance in Client...
What Happened?- Background 1 <ul><li>Government of China made a $US multi-million investment to construct the new multipur...
What Happened? - Project Challenges <ul><li>Some employees were not adequately prepared to make the most of opportunities....
What Happened? – Results 1 <ul><li>Learning Programme participants </li></ul><ul><ul><li>Delivered the contract ahead of t...
  What Happened? – Results 2   <ul><li>Learning Programme participants </li></ul><ul><ul><li>Sustained a great working rel...
What Happened? Project Sponsors’ Activities <ul><li>Developed a compelling project vision and method of work. </li></ul><u...
What Have We Learned? 1-EQ Facilitates Productivity <ul><ul><li>Took personal responsibility for their work performance. <...
    What Have We Learned? 2-Project Sponsor’s EQ Facilitated Productivity <ul><ul><li>Recognised the need to support the w...
Summary <ul><li>If workers are given the right tools and support they can bring about a lasting improvement in their produ...
The 3 Emotional Intelligence Questions That Every Jamaican Worker Should Ask <ul><li>1. What do I want from my work?  </li...
Your Check Out Questions <ul><li>On A Scale Of 1-10, 10 Being The Highest, How Do You Rate Yourself Right Now In This Area...
EQ Products And Services <ul><li>Fee Based </li></ul><ul><li>Learning Programmes and Coaching Services. </li></ul><ul><li>...
  Thank You For Your Time <ul><li>Enjoy your Emotional Intelligence </li></ul><ul><li>journey !!! </li></ul><ul><li>Galba ...
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Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual And Organisation Perspective

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  • Good afternoon. I’m very grateful that I have the opportunity to be with you today. What are you grateful for? Our topic today is Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual and Organisational Perspective. How did a team of construction workers from Trelawny defy the sterotype of being “the worst type of worker” deliver their work ahead of time and under budget and then go on to successfully deliver the goods at the luxury Palmyra Development in Montego Bay. The answers are simple AND they are profound. Mr. Chairman, I am reminded of a time when a productivity consultant came across a drunk, on his hands and knees, searching for something on the ground under a streetlight. Being a helpful sort, the man asked if he could help. “ Sure”, the drunk slurred “I’vvvveeellllostmykeeeeys”. The helpful man asked the drunk where exactly he&apos;d lost them. &amp;quot;Onnn Harrrrt Street&amp;quot; he gasped. The helpful consultant was now confused. &amp;quot;But that&apos;s two blocks away&amp;quot; he said. &amp;quot;Why on earth are you searching here?&amp;quot; The drunk was nobody&apos;s fool. Quick as a flash, he stood bolt upright and replied: &amp;quot;Because the light’s much brighter here.” ……
  • Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual And Organisation Perspective

    1. 1. Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual And Organisation Perspective The 2007 Cricket World Cup Stadium Story And Beyond Jamaica Productivity Awareness Seminar 21st November 2007 Presented By Galba Bright, Galba Bright & Associates http://tuneupyoureq.com
    2. 2. Overview <ul><li>Why Emotional Intelligence Boosts Productivity </li></ul><ul><li>What Happened? </li></ul><ul><li>How Did It Happen? </li></ul><ul><li>What Have We Learned? </li></ul><ul><li>Summary </li></ul><ul><li>The 3 Emotional Intelligence Questions That Every Worker Should Ask </li></ul><ul><li>Discussion </li></ul>
    3. 3. What Is Emotional Intelligence ? <ul><li>“ The Capacity For Recognising Our Own Feelings And Those Of Others, For Motivating Ourselves, And For Managing Emotions Well In Ourselves And In Our Relationships.” </li></ul><ul><li>Daniel Goleman: “Working With Emotional Intelligence” </li></ul>
    4. 4. Examples of Outcomes Predicted By Emotional Intelligence <ul><li>Job/life Success </li></ul><ul><li>Performance in Client Services and Administrative Roles </li></ul><ul><li>Success as a Leader </li></ul><ul><li>Leadership of Multinational Companies </li></ul><ul><li>Worldwide Management Performance and Potential </li></ul><ul><li>Job Performance of First Line Supervisors </li></ul><ul><li>Student Retention In Colleges </li></ul><ul><li>Outstanding Performance of Public School Principals </li></ul><ul><li>Performance of Firefighters </li></ul>
    5. 5. What Happened?- Background 1 <ul><li>Government of China made a $US multi-million investment to construct the new multipurpose sports stadium as part of 2007 Cricket World Cup. </li></ul><ul><li>Major employment opportunity for an economically deprived local community. </li></ul><ul><li>Local management services firm were </li></ul><ul><li>awarded a portion of the construction contract. </li></ul>
    6. 6. What Happened? - Project Challenges <ul><li>Some employees were not adequately prepared to make the most of opportunities. </li></ul><ul><li>Communication problems between Chinese contractors and Jamaican employees. </li></ul><ul><li>Cultural misunderstandings leading to potential conflict and unrest. </li></ul><ul><li>High profile project. Failure was not an option. </li></ul>
    7. 7. What Happened? – Results 1 <ul><li>Learning Programme participants </li></ul><ul><ul><li>Delivered the contract ahead of time and under budget. </li></ul></ul><ul><ul><li>Worked with focus throughout the contract. </li></ul></ul><ul><ul><li>Continued to work productively …..even when serious labour disputes and conflicts broke out on other parts of the site. </li></ul></ul>
    8. 8. What Happened? – Results 2 <ul><li>Learning Programme participants </li></ul><ul><ul><li>Sustained a great working relationship with the Chinese contractors. </li></ul></ul><ul><ul><li>Continue to worked with focus at the Palmyra luxury development project. </li></ul></ul><ul><ul><li>Well placed to work on the forthcoming Montego Bay Conference Centre project. </li></ul></ul>
    9. 9. What Happened? Project Sponsors’ Activities <ul><li>Developed a compelling project vision and method of work. </li></ul><ul><li>Carefully screened potential employees. </li></ul><ul><li>Identified support needs of local workers. </li></ul><ul><ul><li>Money advice. </li></ul></ul><ul><ul><li>Labour relations information. </li></ul></ul><ul><li>Provided ongoing support </li></ul><ul><ul><li>Coaching regarding work ethic. </li></ul></ul><ul><ul><li>Assistance with managing cultural differences. </li></ul></ul><ul><ul><li>Counseling and advice. </li></ul></ul>
    10. 10. What Have We Learned? 1-EQ Facilitates Productivity <ul><ul><li>Took personal responsibility for their work performance. </li></ul></ul><ul><ul><li>Showed great pride in what they had accomplished. </li></ul></ul><ul><ul><li>Learned how to work with people from a different culture. </li></ul></ul><ul><ul><li>Learned how to create new income earning opportunities for </li></ul></ul><ul><ul><li>themselves. </li></ul></ul><ul><ul><li>Capitalised on what they created. </li></ul></ul>
    11. 11. What Have We Learned? 2-Project Sponsor’s EQ Facilitated Productivity <ul><ul><li>Recognised the need to support the workers at the beginning of the project. </li></ul></ul><ul><ul><li>Designed and delivered a novel support programme. </li></ul></ul><ul><ul><li>Successfully managed stakeholder relationships. </li></ul></ul><ul><ul><li>Looked for specialist help from a facilitator. </li></ul></ul>
    12. 12. Summary <ul><li>If workers are given the right tools and support they can bring about a lasting improvement in their productivity. </li></ul><ul><li>Workers rose to the challenge and continue to deliver the goods. </li></ul><ul><li>Project sponsors’ commitment, support and high EQ was critical to the success of the project. </li></ul>
    13. 13. The 3 Emotional Intelligence Questions That Every Jamaican Worker Should Ask <ul><li>1. What do I want from my work? </li></ul><ul><li>2. What are my beliefs about work? </li></ul><ul><li>3. Are my beliefs about work helping </li></ul><ul><li>me get what I want? </li></ul>
    14. 14. Your Check Out Questions <ul><li>On A Scale Of 1-10, 10 Being The Highest, How Do You Rate Yourself Right Now In This Area: </li></ul><ul><ul><li>Clear Understanding of How Emotional Intelligence Can Radically Improve Productivity. </li></ul></ul>
    15. 15. EQ Products And Services <ul><li>Fee Based </li></ul><ul><li>Learning Programmes and Coaching Services. </li></ul><ul><li>http://tuneupyoureq.com/learning-programmes/ </li></ul><ul><li>White Papers and Special Reports </li></ul><ul><li>http://tuneupyoureq.com/ </li></ul><ul><li>No-cost </li></ul><ul><li>Special Home Page for Seminar Participants </li></ul><ul><li>http://tuneupyoureq.com/bright-ideas-presentations/jamaica-productivity-awareness-week/ </li></ul><ul><li>Monthly BrightIdeas Featured Presentations ™ </li></ul><ul><li>http://tuneupyoureq.com/bright-ideas-presentations/featured/ </li></ul><ul><li>50 Emotional Intelligence Knowledge Products, including Tune Up Your Emotional Intelligence ™ Workbook & Quarterly Tools For Transformation ™ Newsletter. </li></ul><ul><li>http://tuneupyoureq.com/tools-for-transformation/ </li></ul><ul><li>Over 150 no-cost Emotional Intelligence articles </li></ul><ul><li>http://tuneupyoureq.com/category/blog/ </li></ul>
    16. 16. Thank You For Your Time <ul><li>Enjoy your Emotional Intelligence </li></ul><ul><li>journey !!! </li></ul><ul><li>Galba Bright </li></ul><ul><li>http://tuneupyoureq.com </li></ul>www.tuneupyoureq.com

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