Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual And Organisation Perspective

Leveraging Emotional Intelligence For Sustaining Productivity Growth: An Individual And Organisation Perspective The 2007 Cricket World Cup Stadium Story And Beyond Jamaica Productivity Awareness Seminar 21st November 2007 Presented By Galba Bright, Galba Bright & Associates http://tuneupyoureq.com

Overview

Why Emotional Intelligence Boosts Productivity

What Happened?

How Did It Happen?

What Have We Learned?

Summary

The 3 Emotional Intelligence Questions That Every Worker Should Ask

Discussion

What Is Emotional Intelligence ?

“ The Capacity For Recognising Our Own Feelings And Those Of Others, For Motivating Ourselves, And For Managing Emotions Well In Ourselves And In Our Relationships.”

Daniel Goleman: “Working With Emotional Intelligence”

Examples of Outcomes Predicted By Emotional Intelligence

Job/life Success

Performance in Client Services and Administrative Roles

Success as a Leader

Leadership of Multinational Companies

Worldwide Management Performance and Potential

Job Performance of First Line Supervisors

Student Retention In Colleges

Outstanding Performance of Public School Principals

Performance of Firefighters

What Happened?- Background 1

Government of China made a $US multi-million investment to construct the new multipurpose sports stadium as part of 2007 Cricket World Cup.

Major employment opportunity for an economically deprived local community.

Local management services firm were

awarded a portion of the construction contract.

What Happened? - Project Challenges

Some employees were not adequately prepared to make the most of opportunities.

Communication problems between Chinese contractors and Jamaican employees.

Cultural misunderstandings leading to potential conflict and unrest.

High profile project. Failure was not an option.

What Happened? – Results 1

Learning Programme participants

Delivered the contract ahead of time and under budget.

Worked with focus throughout the contract.

Continued to work productively …..even when serious labour disputes and conflicts broke out on other parts of the site.

What Happened? – Results 2

Learning Programme participants

Sustained a great working relationship with the Chinese contractors.

Continue to worked with focus at the Palmyra luxury development project.

Well placed to work on the forthcoming Montego Bay Conference Centre project.

What Happened? Project Sponsors’ Activities

Developed a compelling project vision and method of work.

Carefully screened potential employees.

Identified support needs of local workers.

Money advice.

Labour relations information.

Provided ongoing support

Coaching regarding work ethic.

Assistance with managing cultural differences.

Counseling and advice.

What Have We Learned? 1-EQ Facilitates Productivity

Took personal responsibility for their work performance.

Showed great pride in what they had accomplished.

Learned how to work with people from a different culture.

Learned how to create new income earning opportunities for

themselves.

Capitalised on what they created.

What Have We Learned? 2-Project Sponsor’s EQ Facilitated Productivity

Recognised the need to support the workers at the beginning of the project.

Designed and delivered a novel support programme.

Successfully managed stakeholder relationships.

Looked for specialist help from a facilitator.

Summary

If workers are given the right tools and support they can bring about a lasting improvement in their productivity.

Workers rose to the challenge and continue to deliver the goods.

Project sponsors’ commitment, support and high EQ was critical to the success of the project.

The 3 Emotional Intelligence Questions That Every Jamaican Worker Should Ask

1. What do I want from my work?

2. What are my beliefs about work?

3. Are my beliefs about work helping

me get what I want?

Your Check Out Questions

On A Scale Of 1-10, 10 Being The Highest, How Do You Rate Yourself Right Now In This Area:

Clear Understanding of How Emotional Intelligence Can Radically Improve Productivity.

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