AIS Project Services Overview

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This document describes the SID approach to large project execution and delivery.

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AIS Project Services Overview

  1. 1. 6/25/2008 Company, Services & Solutions Overview -1-
  2. 2. 6/25/2008 -2-
  3. 3. 6/25/2008 -3-
  4. 4. 6/25/2008 Table of Contents Company Overview ..................................................................................................... 5 Services Overview........................................................................................................ 6 Enterprise Architecture .......................................................................................... 7 Process Optimization............................................................................................... 8 Application Development ...................................................................................... 9 System Integration ................................................................................................ 10 Solutions Overview .................................................................................................... 11 Enterprise Solutions .............................................................................................. 12 Industry Solutions .................................................................................................. 13 Technology Solutions ............................................................................................ 14 Project Delivery ........................................................................................................... 15 -4-
  5. 5. 6/25/2008 Company Overview Advanced Information Systems, Inc. (AIS) is a privately-held, Information Technology professional services organization founded in 1987. AIS provide Consulting Services for IT architecture development, business process optimization, application development and systems integration for clients ranging from aggressive startups to Fortune 500 powerhouses. AIS's client list has grown consistently over the past 20+ years. AIS maintains a broad customer base while also providing specialized solutions for the travel services, insurance, financial services and health care industries. AIS’s technical expertise in distributed architectures, web services and enterprise software is world-class, with consultants and software engineers that average over ten years experience. Our technical skills are augmented by our experienced solutions delivery staff which use proven development methodologies and disciplined project management to mitigate risk and ensure quality results. AIS has developed strong partnerships with industry leaders such as IBM and Microsoft. Our consultants cultivate skills and capabilities in next-generation technology platforms including Microsoft .NET and J2EE, and deliver both custom and packaged enterprise solutions for B2Bi, EAI, BPM, Portals and others. AIS’s success in providing exceptional business value for our clients has allowed us to develop one of the most respected names in the industry. AIS has never lost sight of the importance of our customer, and we are proud to state that our customers are quot;100% reference-able Advanced Information Systems, Inc. (AIS) provides consulting services for enterprise architectures, business process optimization, application development and systems integration. However, our deep expertise in software engineering, web services and distributed architectures allow us to do more than just complete projects. We successfully transform organizations. Our Value Proposition - our development methodology, our project management skills and adherence to high- quality and low risk solutions. -5-
  6. 6. 6/25/2008 Services Overview AIS has developed and refined a broad set of consulting services to meet the diverse needs of our clients: Enterprise Architecture AIS advises clients on IT architecture issues including technology assessments and gap analysis, ROI and strategic objectives, vendor and platform selection, and training and organizational modifications. Process Optimization AIS helps your organization improve productivity and control costs through a range of business process optimization services that include Business Process Automation, Business Process Management, and Business Process Improvement. Application Development AIS provides the complete range of custom software development services encompassing analysis, design, development, testing, integration and deployment. System Integration AIS provides a broad range of systems integration services that allow our clients to maximize the value of their enterprise software packages and custom applications. -6-
  7. 7. 6/25/2008 Enterprise Architecture In efforts to adapt to changing business conditions, many corporations experience significant limitations with their current IT infrastructure. The underlying technologies, platforms and systems are tightly coupled with application functionality. This typically results in frustrating project delays as corporation attempt to alter inflexible and non-reusable applications and systems. What is needed is an Enterprise Architecture that supports, not hinders, business agility. A Service-Oriented Architecture delivers business agility by exposing discrete business functions through standards-based web service interfaces. This provides loose coupling between business functions and the underlying technology infrastructure. The resulting flexibility and reuse of business services can significantly revitalize the organization, and open the door to new business models. AIS is an experienced partner to guide you to a Service-Oriented Architecture, and offers a full range of professional services including: Enterprise Architecture Design and Assessment • Effective Reuse of Services and Software Assets • IT Infrastructure Assessment and Design • Packaged Software Assessment and Selection • Business and Technical Requirements Definition • Integration and Deployment Planning • Project Planning Methodologies and Processes • -7-
  8. 8. 6/25/2008 Process Optimization Business Process Management Significant gains are often realized by modifying business processes to make them more efficient, improve output quality, enhance service levels or lower operating costs. Of course, not all processes should be redesigned. Defining the organization’s goals and objectives is an important step before targeting specific processes and systems for redesign. AIS not only assists organizations with identifying and prioritizing processes for redesign, but performs the business process modeling, analysis and management to better understand and control the desired outcomes. AIS helps you quantify the financial and productivity benefits and develops a sound, results-oriented implementation plan. AIS can also implement the recommended process changes and performs a post-implementation ROI assessment of our work. Business Process Management Process Modeling Process Execution Process Optimization Process Mapping BPM Server Performance Metrics Best Practices Best practices are processes refined through experience and iteration and generate the most value for the least cost. Organizations can achieve best practices organically through multiple trial and error iterations, or adopt best practices from outside sources based on their success in similar settings. AIS’s experience in business process redesign and process innovation has immersed us in best practices from multiple industries and business models. AIS identifies best practices for your most value-added activities so that you can improve your competitive position and achieve long-term success. Productivity Improvement Technologies such as our BPM Server (a Web Services-based process execution engine) can drastically improve productivity by providing real-time access to business information to support decision-making processes. For example, rapid access to product demand information can enable improvements in production scheduling, procurement, manufacturing, and customer service. AIS will analyze and quantify the productivity gains possible through the implementation of new technologies. AIS will help you capitalize on these latent opportunities by implementing the solution and addressing organizational change issue to make it a long-term success. -8-
  9. 9. 6/25/2008 Application Development AIS provides full life cycle software development services. AIS can provide these services separately or in combination, as needed by the client: Requirements Gathering • Analysis • Design • Development • Testing • Deployment • AIS also provides comprehensive Systems Integration and Training to compliment our application development services. AIS offers several delivery options for application development to meet client needs: Project Management - AIS takes full responsibility for the project and delivers turn-key • solutions Co-Developed Projects - AIS provides technical leadership and works closely with the • client to jointly deliver the solution Burst Consulting - AIS provides specific technical resources to supplement the • development efforts of our clients In addition to our technical expertise, our structured development methodologies and project management expertise enable us to deliver on-time and on-budget for projects of any size. -9-
  10. 10. 6/25/2008 System Integration AIS provides systems integration services to assist customers with the implementation of enterprise software packages and custom applications. AIS has in-depth experience with a wide variety of Enterprise Application Integration solutions and technologies, such as IBM's WebSphere Business Integration software suite and Microsoft's MSMQ message-oriented middleware solution. AIS also develops custom adaptors and integration solutions to fit our client's needs. AIS offers several delivery options for systems integration projects: Project Management - AIS takes full responsibility for the project and delivers turn-key • solutions using custom developed solutions or solutions developed in conjunction with third-party vendors. Co-Developed Projects - AIS provides technical leadership and works closely with the • client and third-party vendors to jointly deliver a solution. Burst Consulting - AIS provides specific technical resources to supplement client • development efforts. - 10 -
  11. 11. 6/25/2008 Solutions Overview AIS is dedicated to addressing our clients' core business challenges with solutions that provide lasting benefits and ROI. From our years of experience, we've gained critical knowledge on the challenges that are common to many businesses and industries. AIS has developed Enterprise, Industry and Technology Solutions to meet these needs head on. These solutions offer advantages such as rapid deployment, lower maintenance costs, improved corporate agility, and instilment of best practices and processes. Enterprise Solutions Our delivery experience with enterprise customers has evolved into specialized solutions for Business-to-Business Integration, Enterprise Application Integration with Web Services, Legacy Transformation and others. Industry Solutions AIS has leveraged our deep industry experience to develop specific solutions for Insurance, Health Care, Travel Services and Banking. Technology Solutions Our core capabilities in software engineering and distributed architectures have produced specialized capabilities in web services, Java/J2EE, Microsoft .NET, and Service Oriented Architectures. - 11 -
  12. 12. 6/25/2008 Enterprise Solutions AIS’s Custom Enterprise Solutions are designed to overcome critical business challenges to make your organization more successful and competitive. Our clients seek these solutions due to several common business drivers: Reduce Costs Lower maintenance costs using more adaptable and flexible technologies. Automate and streamline manual business processes while simultaneously preventing errors and delays. Increase Revenue Connect your workforce, customers, suppliers and business partners for more effective collaboration in the sales and development of products and services. Improve Agility Reconfigure systems faster, become more agile, and provide real-time information for quicker decision-making by integrating systems and eliminating data redundancies. Improve Customer Satisfaction Create a more satisfying customer experience and provide higher quality, more consistent interactions with customers at every point in the relationship. AIS has developed solutions to these challenges that can be rolled out faster and more cost effectively than you might think. New technologies and standards have emerged that allow companies to cost-effectively integrate systems both inside and outside the organization to enable the Service Oriented Enterprise. AIS is an expert at applying these technologies into creative solutions for enterprise customers. - 12 -
  13. 13. 6/25/2008 Industry Solutions Industry-specific solutions often evolve to address unique business requirements and a highly competitive marketplace. AIS leverages our deep industry experience to deliver specific solutions for Insurance, Health Care, Travel Services, ISVs and Banking. AIS’s industry solutions can help you beat your competition and accomplish your strategic goals. And although we have developed strong industry expertise, we are not necessarily bound by industry tradition. AIS brings insights and best practices from client engagements that span multiple industries, business models and organizational structures. - 13 -
  14. 14. 6/25/2008 Technology Solutions A significant number of IT projects still fail. The reason is simple; many organizations still treat application development like an art and not like an engineering discipline. Experience AIS developers are true Software Engineers. They architect, design, build and deploy complex technology-based business solutions in a consistent, repeatable manner. They understand the close interaction between corporate strategy, business processes and workforce components in the solutions they create. And they have deep technical skills to deliver complex solutions at any scale. Delivery AIS understands why IT projects succeed or fail. When we consult, we equip ourselves with the tools and training to ensure success. We start with talented consultants with applicable training and experience and have them work in orchestrated teams. AIS specializes in next-generation technologies including web services, Java/J2EE and .NET. These technologies deliver real, demonstrable business advantages with the best possible return on investment, and enable the Service Oriented Enterprise. Finally, we ensure that this knowledge is passed along to our clients. We offer a full range of educational services from formal classroom training, to mentoring and coaching, to informal lunch and learn sessions around emerging technologies. Solutions You can leverage AIS's technical expertise to create new applications, transform legacy systems, fill gaps in existing software, or re-architect IT systems for new levels of competitive advantage. - 14 -
  15. 15. 6/25/2008 Project Delivery AIS continues to perfect it’s approach to Project Delivery based on years of experience in helping organizations improving their bottom lines. In order for AIS to recognize opportunities that will increase revenue the Professionals at AIS must first understand your business, policies and current procedures. Exploration Workshop A great way to get started is to engage AIS in an Exploration Workshop. A small group of AIS professionals will visit your site(s) to interview key employees that you determine can provide the necessary information we need to understand your business. AIS provides this initial professional service for your organization free of charge. We believe in investing our own time and efforts to insure there are indeed opportunities to bring increased profits and operational savings to your bottom line. After the Exploration Workshop is complete and we have had a chance to organize our findings, we will meet with you and present the perceived opportunities that will benefit your organization. A proposal with cost and timeline will be presented at this time to determine if we move forward. Discovery Phase If the project/effort is a considerable one, a discovery phase will be proposed. This is a period typically consist of anywhere between 2 and 12 weeks with 1 to 4 people dedicated to this effort. During this phase the AIS Discovery team will usually be required to research the proposed project(s) requirements and design in detail. During this phase, the AIS Discovery Team professionals will meet repeatedly with your people to draw out any and all needs of the task at hand and design a proposed solution that fulfills these needs. We here at AIS pride ourselves in being able to deliver a solution that result in far exceeding the basic expectations of our clients. This is due to our industry expertise, extensive experience and our unfailing commitment to treat the needs of our clients as if they were our own needs. We often propose enhancements to the original perceived solution that impress our clients with our caring, personal touch attitude and desire to design the absolute best solution to the problem. At the end of this phase the following documents are delivered. Project Plan with proposed timeline • Requirements Document (if needed) • Design Document • Statement of work • Contract • The Requirements and Design document will layout in detail the required parameters of the project to ensure success with no misconceptions on what the final delivery will be in look & feel and functionality. Your absolute satisfaction is our constant goal. A solution that does more than simply fulfill the requirements isn’t enough. We strive to constantly exceed expectations in all that we deliver. - 15 -
  16. 16. 6/25/2008 Development Phase After sign-off of all documents delivered in the Discovery Phase, the Development Phase begins. Typically the AIS team members that have been involved in the project since the Exploration Workshop are still very involved in the project. This helps to ensure the most effective communication between the AIS Team and the Client. AIS has a “client enabling” approach to partnering with our clients. We support the introduction of client programmers as participants on the development team. This promotes early and continuous “knowledge transfer” throughout all phases of the project. This approach also nurtures a more seamless transition from the AIS team to the client team. Although client participants are not in any way required; the invitation is extended to all our clients. All source code, documentation, scripts, etc. are turned over to the client after final sign-off of the project. The only exception to that rule is concerning our AIS products such as the BPM Platform. Obviously source code to our software products is not released. During the Development phase (as well as all other phases), when a change/modification/enhancement is required or requested by the client concerning a project in progress, a Change Control process is invoked. The Statement of Work (SOW) outlines the procedures for this Change Control Process for requesting and approving all modifications that are out of scope of the original Project specifications according to the SOW and System Design Document. A single point of contact for both AIS and the client is a requirement in our Project process. However, these liaisons (usually the project Managers) are allowed to delegate and point put people in contact with others that may have the desired information or service with the approval of the corresponding point of contact. Typically AIS is responsible for a project in it’s entirety and will have the responsibility of notifying the client when obstacles or issues concerning the project arise. The client will then have the responsibility of addressing the issue when it is within there control or organization. Testing and Training Phase The client is typically responsible for providing the manpower and knowledge for testing the system both at the component level as well as the system level. The AIS developers will perform limited unit and system testing of the solution. However the client will be responsible to provide the actual complete testing with AIS team members assistance. During the testing phase, test scripts are executed the team of testers with Test Result forms being filled out by all testers. Errors or suspected errors are then logged into a testing database and passed on to the development team to be addressed and responded too. New “builds” of the software with bug fixes included in the new builds are scheduled and the test scripts run again on the new version of the software. This continues until all priority bugs have been resolved to the satisfaction of the client. Running parallel to the testing phase is the training effort. AIS prefers to address training in a “Train the Trainer” approach. An AIS trainer will offer training material to the client training department and offer to train the trainer(s). Normally, the client training department will take the AIS developed Training Documentation and Training and adapt it to their own internal training program(s) and procedures. The client Training department will then train there fellow co-workers on the new system with an eye towards coordinating the effort to complete around the same time as the beginning of the Implementation Phase. - 16 -
  17. 17. 6/25/2008 Implementation Phase AIS will assist the client in rolling out and configuring the software in the clients production environment. AIS will then offer as much support and assistance the client desires when the solution is ready to “go live”. Typically this means AIS development team members are available and ready if immediate modifications need to be made. Although it is not always available, the ability to roll back to the previous system/platform is a desired approach to implementation of the new system. This enables minimum impact to operations if problems occur. A “ramp up” approach is also desired, although not always feasible. This entails bringing on teams of client people on to the system gradually of a period of time rather than everyone all at once. It may also involved a “ramp up” of the functionality of the system. Project Approach Outline: Project Approach a. Exploration Workshop i. Deliverable: Discovery Phase proposal ii. Deliverable: Contract b. Discovery Phase i. Operational Analysis ii. Process Analysis – operations and systems perspectives iii. Deliverable: Project Proposal 1. Operational Recommendations 2. Systems Design 3. Product Recommendations iv. Deliverable: Statement of Work (SOW) v. Deliverable: Project Plan vi. Deliverable: System Design Document c. Development Phase i. Operational Recommendations Adaptation ii. Systems Development iii. Product Acquisition d. Testing & Training Phase i. Unit Testing ii. System Testing iii. Training iv. Deliverable: Training Document v. Deliverable: System Documentation (Technical) vi. Deliverable: System Documentation (Operational) e. Implementation Phase i. Go Live ii. Monitoring iii. Business Process Monitoring of Benchmarks iv. Deliverable: Complete Project Documentation v. Sign Off - 17 -

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