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In the second session of this webinar series, we further explore how SaaS and BPO are not mutually exclusive, now from an operational perspective. A panel of practitioners and providers discuss how services stay the same or may change in different areas, potential differences in your ongoing delivery team, global design considerations, and modifications to the governance model.
- Jill Goldstein, Global Offering Lead, Talent and HR BPO, Accenture
- Jamie McGovern, Partner - Human Capital Management, Global Business Services, IBM US
- Susan Laskey-Myers, SVP HR Solutions & Service Delivery, Thomson Reuters
Moderator: Brenda Sural, Director HR Service Delivery, Kraft Foods