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FESTIVAL TOUCHPOINTS
Post           Programme      Performer       Box office    Corporate
merchandise    by post        post            tickets       documents
                              (contracts)




Official       Unofficial     Official        Unofficial
mobile sites   mobile sites   mobile apps     mobile apps




Box office     Festival       Individual      Venue
number         Edinburgh      festival        numbers
               phone          numbers




Tickets by     Newsletters
email          by email




Box office     Designated     Public spaces   One off
               venues         (high street)   festivals
                                              (Holdyrood
                                              Park)




Internal       Event          Performace      Tickets       Edinburgh     Reviews in   Full festival   Tourist       Posters per    Unofficial   Maps    Tourist       3rd Party     Industry
advocacy       programmes     flyers                        Festivals     newspapers   programmes      posters       performance    programme            information   media in      delegate
documents,                                                  Merchandise                                                             guides                             festivals     material
annual
reviews




Cross          3rd party      Unofficial      Performer     Venue         Ticket       Social media    Edinburgh     API listings   Tourism
Festivals      websites       websites        website       website       website      accounts        Festival                     websites
Website        using an API                                                                            Innovation
                                                                                                       Lab website




                                                                                                                                                        What is your festival made of?
                                                                                                                                                                       Could you create a blueprint of
                                                                                                                                                                                   your own festival?

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  • 1. FESTIVAL TOUCHPOINTS Post Programme Performer Box office Corporate merchandise by post post tickets documents (contracts) Official Unofficial Official Unofficial mobile sites mobile sites mobile apps mobile apps Box office Festival Individual Venue number Edinburgh festival numbers phone numbers Tickets by Newsletters email by email Box office Designated Public spaces One off venues (high street) festivals (Holdyrood Park) Internal Event Performace Tickets Edinburgh Reviews in Full festival Tourist Posters per Unofficial Maps Tourist 3rd Party Industry advocacy programmes flyers Festivals newspapers programmes posters performance programme information media in delegate documents, Merchandise guides festivals material annual reviews Cross 3rd party Unofficial Performer Venue Ticket Social media Edinburgh API listings Tourism Festivals websites websites website website website accounts Festival websites Website using an API Innovation Lab website What is your festival made of? Could you create a blueprint of your own festival?