Customer journey map - workshop poster

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Customer journey map - workshop poster

  1. 1. CUSTOMER JOURNEY MAPFestivals Edinburgh curate a lost of delegates Delegates are sent an email from Festivals Festivals Edinburgh relationship manager Festivals Edinburgh relationship manager Relationship manager sends outthey would like to invite to their delegate Edinburgh relationship manager. checks out accommodation and flights. hands out itinerary. accommodation and flight recommendationsevent in the summer. to potential delegates.Delegate accepts place and books Relationship manager adds to delegate Delegate lead sends out reminder email when Delegate arrives and takes taxi from airport to Delegate attends opening drinks and receivesaccommodation and flights. conformation list. date approaches and adds itinerary details. check in. pack on agenda and event. What does your festival feel like? What is the users experience of your festival?
  2. 2. CUSTOMER JOURNEY MAPWhat is the users What is the usersexperience of your festival? experience of your festival?What is the users v is the users experience ofexperience of your festival? your festival? What does your festival feel like? What is the users experience of your festival?

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