CRM Survey April 2010
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Source: Salesforce.com Customer Relationship Survey conducted April 2010, by an independent third-party,MarketToolsInc., on 4,000+ randomly selected salesforce.com customers.
![[object Object],[object Object],[object Object],On 4,000+ randomly selected salesforce.com customers. CRM SURVEY](https://image.slidesharecdn.com/whysfdc-100830105911-phpapp01/85/CRM-Survey-April-2010-1-320.jpg)
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CRM Survey April 2010
- 2. Customers Succeed Across Every Major Metric Source: Salesforce.com Customer Relationship Survey conducted April 2010, by an independent third-party, MarketToolsInc., on 4,000+ randomly selected salesforce.com customers. Average Percentage Improvements Reported by Customers
- 3. Source: Salesforce.com Customer Relationship Survey conducted April 2010, by an independent third-party, MarketTools Inc., on 4,000+ randomly selected salesforce.com customers. Customer Success Across Every Major Metric Average Percentage Improvements Reported by Customers
- 4. Paying Customers Strong Growth In New Customers 82,400+
- 5. Recognition for Innovation in the Cloud PC Magazine Editor’s Choice: PE, UE Market Leader Enterprise CRM Forrester Groundswell Award Top 10 Entrepreneurs & Cool Company Technology of The Year Innovation Awards Computing Systems Winner 2008 Third Fastest Growing Hi-Tech Company 2009 2009 Top Knowledge Management Vendor Leader Sales Force Automation Leader CRM Customer Service Contact Centers Visionary Enterprise Application Servers Business Software Solution Software-as-a-Service Solution Collaboration Solution Innovation Awards Computing Systems Winner 2008 #43 Best Place To Work Top 100 Innovative Companies "This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from salesforce.com. To access the report, please go to www.salesforce.com.”
Editor's Notes
- Today, I’d like to walk you through an overview of salesforce.com and I’ll cover that in four parts: - First, give you high-level pitch for our corporate vision and where the industry is headed - Second I’ll walk you through our Sales Cloud 2 application, followed by our Service Cloud 2 application and then our Force.com platform. You’ll note that our vision for Cloud is very different from any of our competitors and this will help you differentiate to your prospects and customers. Core to this direction is Chatter, the first real-time collaboration cloud for the enterprise. As you’ll see from this presentation, we’ve built Chatter into all of our existing applications and our platform. This presentation is intended to be used in conjunction with our corporate overview presentation that also includes more details on cloud computing and our company. Now, you’ll want to customize this presentation for your customers and prospects and tailor the stories so they are relevant to your audience.
- As I mentioned, we survey our customers every 6 months as a way to learn how they are doing. Consistently we find that our customers are really succeeding in the Sales Cloud 2. You can see the results of the survey of over 6,000 customers that they are improving along every major metric in Sales by using Salesforce. We’re seeing that Sales teams are improving productivity, generating high revenue and closing more deals. Uses mobile devices, customers are seeing a 28% increase in team productivity. They’re seeing an average of 26% revenue increase and 23% faster sales cycles. Now, the question is: “How is Salesforce making such a dramatic impact for these companies?”
- When you connect with your customers everywhere they turn for service, you’ll see measurable results The Service Cloud not only helps our customers see improvements in satisfaction and retention, but also helps them be more productive and reduce costs What did we do for all these customers?
- GO FAST