ITSEC is a UK-based company established in 2001 that provides security, application development, and e-business expertise. They are a Microsoft Certified Partner with 40+ certified engineers and an Fonality Authorized Partner. They offer various software products and services including an insurance policy administration system, a life and health assurance online selling system, a website development service, and an Enquiry Management CRM system. They are experts in implementing telephony systems using Fonality's trixbox Pro solution, which provides features of an enterprise phone system at SME prices.

1. 1 ITSEC

3. Head Office in UK & Production Office in Karachi, Pakistan

4. Expertise in security, application development and e-business

5. Experience in the financial service industry, retail and online business

6. Conversant with the FSA, Data Protection Act, Compliance, Disability Act, Money Laundering and other industry regulators

7. ISO 9001:2000 Certified2 ITSEC Introduction

9. 40+ Microsoft Certified Software Engineers

10. Fonality Certified Authorized Partner for trixbox Pro (Europe & Middle East)

11. In-House Asterisk Developers

12. Proven track record of implementing telephony systems

13. Enquiry Management – On demand direct marketing software

14. Logoinn – Website designing service3 ITSEC Introduction

16. iSAFE - With iSAFE™ a company can start selling its Life and Assurance product online in matter of weeks

17. Logoinn - a graphics & website development brand for SME market. Launched Feb 2009. 6000+ customers

18. Enquiry Management – A hosted CRM system similar to Salesforce.com

19. Lollypop – SEO friendly Web Content Management System & Shopping Cart4 Products & Brands

21. trixbox Pro - trixbox Pro™ is based on Fonality’s IP-PBX solution which is proven to be the best and therefore, deployed to thousands of business sites across the globe

22. IVR Development

23. Vo British accent 5 Products & Brands

25. Privately held & funded by Intel

26. Head count doubled last year

27. Concentrate on SME Market

28. Fonality was recently selected by Dell as their IP PBX solution for the SME market6 About Fonality

29. 7 trixbox Pro

31. 4 editions – SE, EE, CCE & UAE

32. 2 - 500 users

33. Easy to use interface

34. Reduce phone bills / line rental

35. Instant message with colleagues

36. Branch calling FOC*

37. 24/7 Technical Support

38. Hybrid Hosted system that is constantly monitored*dependant on users 8 trixbox Pro

39. trixbox Pro – Hybrid Hosted 9 Hybrid Hosted

41. Web-based user portal

42. 24/7 pro-active system monitoring

43. Automatic Software Updates

44. Free disaster recovery for system config

45. Zero-configtele-worker functionality

46. One-click branch office linking

47. Report generation

48. Secure private, local data

49. Anywhere Management

50. System Monitoring

51. RAID drive failure notifications

52. PBX software errors

53. Critical services failures

54. Disk space over capacity

55. Successful configuration file back-ups10 Hybrid Hosted Benefits

57. Build call menus & IVRs

58. Schedule night-mode (hrs & holidays)

59. Manage extensions, groups & permissions

60. Manage queues and agents

61. Run CDR & ACD reports

62. Listen to & delete call recordings

63. Perform system monitoring

64. Configure & view alerts

66. Set up voicemail to email

67. Listen to voicemail

68. Configure Find Me & Boomerang mobile integration

69. Run call reports

70. Enable call forwarding

71. View company directory

72. and loads more…11

74. HUD is the real-time communications control infrastructure

75. Drag & drop calling

76. Web & CRM interface

77. Outlook integration

78. Chatwww.fonality.com/hud 12 Heads Up Display

80. Filter by call-type or extension

81. CCE has ACD reports – standard

82. Completed ‘vs’ Abandoned

83. Current Calls – duration etc.13 Reporting

84. ACD Reporting 14 ACD Reporting

86. Re-Branding

87. On-hold (MP3s)

88. ACD Reports

89. CDR Reports15 Screen Shots

91. Dial Plan 16 More Screen Shots

93. Drag & Drop

94. Extension Sorting – Name,Number,Status

95. Enterprise Instant Messaging

96. Presence Management

97. Click-to-Call Mobile

98. Click-to-Email

99. Interactive Desktop Alerts - Outlook

100. Re-branding

101. DIDs (Direct Inward Dialing)

102. Easy VoIP setup

103. Auto-Card configuration

104. PSTN Fallback

105. Zero-Config Telecommuters

106. Branch Office Support – Branch Calling FOC*

107. Operator Panel - HUD

108. Call Parking Area

109. Drag & Drop Calling

110. Auto-Attendant (IVR)

111. Outlook Integration

112. Unlimited Extensions

113. Voicemail

114. Voicemail to Email

115. Hot Desk

116. Scheduler

117. Ring-all (Blast Group) /Simultaneous Ring

118. Call forwarding

119. Name Directory

120. Web-based Control Panel

121. Powerful CDR(Call Detail Record) Reporting 17 Standard Edition

123. Report Exporting (.csv)

124. Trunks Status Pages

125. Real-time System Graphs

126. Historical Systems Graphs

127. Upload Voice Prompts

128. Full GUI Branding

129. Alerts & Notifications

130. Custom Caller IDs

131. IVR Authentication

132. VoIP-Ready

133. SMS/Pager Voicemail Notifications

134. Group & User Permissions

135. Extension Search & Quick Menu

136. Shortcuts (Hotkeys)

137. Extension Groups

138. Multiple Auto-Attendants

139. Paging/Zone Paging

140. Intercom/Zone Intercom

141. Voicemail Groups

142. Advanced Call Forwarding

143. Conference Bridging 18 Enterprise Edition

145. VoIP-Ready (unlimited)

146. Queue Status

147. Agent Login/Logout

148. Call Barging (active)

149. Call Monitoring (passive)

150. On-the-Fly Recording

151. Advanced CRM Integration

152. Web Access to Recordings

153. Skills-Based Routing

154. Graphical Queue Reports

155. Agent Call Recording

156. Agent Variable Log-off

157. Agents on Cell Phones

158. Agents Shared Across Sites

159. Unlimited Call Queues

160. Full Featured ACD – Automatic Call Distribution19 Call Centre Edition Choice of Solutions

162. Lifetime licenses

163. Powerful installer – enabling easy installation

164. Features of Enterprise system at SME prices

165. Enhance features simply

166. HUD – all in one presence management tool – employee communication

167. CCE and HUD work together

168. Click to call / email, drag & drop call transfer, call barging etc.

169. Scalable as the business grows

170. 24 x 7 Technical Support Team20

172. Past & Present technology supported

173. Open telephony platform

174. In-house Asterisk developers

175. trixbox Pro – has the ‘hybrid-hosted’ advantage

176. Outlook & CRM integration

177. Proven record of implementing telephony systems

178. 6,000+ systems, 130,000 users in 60 countries21

180. IT Pros already know IP

181. Uses existing infrastructure (cat 5/6)

182. Uses standard routers & switches

183. IP phones are ‘plug & play’

184. Saves on cabling & maintenance (Ethernet)

185. Unified colleague communications 22

186. Direct Marketing Software 23

188. Browser-based so no installation

189. User-friendly interface

190. Secure data - protected through industry standards

191. Create ‘1 click’ direct-marketing campaigns

192. Unify communications24

193. Thank You For Your Time For further details visit our websites www.eitsec.co.uk www.trixboxshop.co.uk www.logoinn.com www.enquiry-management.com 25