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The Groundswell
     Charlene Li | Josh Bernoff

IST 400 | New Media & Social Technologies

                 iSchool
           Syracuse University

  Eric Hansen | ethansen+ist@gmail.com
Outline

The “Groundswell”
POST
‘Swell Strategies
Earthquakes and Other Shifts
The “Groundswell”
The Groundswell:

A social trend in which people use
technologies to get the things they
need from each other; rather than
from traditional institutions like
corporations.
The Groundswell:
A social trend in which people use
technologies to get the things they
need from each other; rather than
from traditional institutions like
corporations.


A            Institution         B
      Path of least resistance
Why Now?
POST
POST

 People    Objectives         Strategy Technology



????????????????????????????????


          Credit: Charlene Li and Josh Bernoff
People

What are your publics ready for?
What are their Social Technographics?
How close is their current behavior
to the desired behavior?
Do you have accurate data on them?
Objectives
What do you want to achieve?
  Listening / research?
  Talking / messaging?
  Energizing / empowering?
  Supporting / peering?
  Embracing / collaborating?
Strategy

How will you change the relationship
between you and your publics?
What value propositions will
incentivize your publics?
What risks need to be mitigated?
Technology

What tool(s) will appeal to your
people?
Does it already exist?
Will it provide all the features you
need?
‘Swell Strategies
‘Swell Strategies
Room to Grow
Start with a small, limited-scope
strategy, with room to grow
Time is not your friend: prioritize
speed of implementation (weeks)
Plan to revise, not abandon, every
6 - 12 months
Assess Risks +
      Outcomes
Which disruptions do you need to
face, and which should you avoid?
Imagine your org. after the desired
change, how will it affect others?
How will this affect your other
important relationships and
processes?
Get “Big Cheese”
         Backing
A high-level executive should have
responsibility for success/failure
Choose someone based on both
their scope and your objectives
Schedule regular, high-level briefings
Choose Partners Wisely
 Make sure any agency understands your
 brand and objectives
 Have they completed similar projects
 before? Were they successful?
 How well do they adapt to changing
 technology trends?
Earthquakes and Other Shifts
There is no right way
Thank You
Video/ Photo Credits
•   http://flickr.com/photos/edans/
•   http://youtube.com/watch?v=hwvNhu61_fo
•   http://flickr.com/photos/localsurfer/
•   http://flickr.com/photos/briansolis/
•   http://flickr.com/photos/bdebaca/
•   http://flickr.com/photos/graciepoo/
•   http://blogs.forrester.com/charleneli/2007/12/
    the-post-method.html
•   http://flickr.com/photos/namullim/
Video/ Photo Credits
•   http://flickr.com/photos/tomcool/
•   http://flickr.com/photos/thomasmilne/
•   http://flickr.com/photos/broterham
•   http://flickr.com/photos/uibriain/
•   http://flickr.com/photos/carradine65/
•   http://blogs.forrester.com/charleneli/2007/08/
    wal-marts-faceb.html
•   http://www.forbes.com/digitalentertainment/
    2006/10/02/myspace-walmart-youtube-tech-
    media-cx_rr_1003walmart.html
Video/ Photo Credits


•   http://www.lednine.com/category/portfolio/
•   http://flickr.com/photos/atomic_mutton/

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New Media and Social Technologies - 4 the groundswell

  • 1.
  • 2. The Groundswell Charlene Li | Josh Bernoff IST 400 | New Media & Social Technologies iSchool Syracuse University Eric Hansen | ethansen+ist@gmail.com
  • 3.
  • 4.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. The Groundswell: A social trend in which people use technologies to get the things they need from each other; rather than from traditional institutions like corporations.
  • 12. The Groundswell: A social trend in which people use technologies to get the things they need from each other; rather than from traditional institutions like corporations. A Institution B Path of least resistance
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36. POST
  • 37. POST People Objectives Strategy Technology ???????????????????????????????? Credit: Charlene Li and Josh Bernoff
  • 38. People What are your publics ready for? What are their Social Technographics? How close is their current behavior to the desired behavior? Do you have accurate data on them?
  • 39. Objectives What do you want to achieve? Listening / research? Talking / messaging? Energizing / empowering? Supporting / peering? Embracing / collaborating?
  • 40. Strategy How will you change the relationship between you and your publics? What value propositions will incentivize your publics? What risks need to be mitigated?
  • 41. Technology What tool(s) will appeal to your people? Does it already exist? Will it provide all the features you need?
  • 44.
  • 45. Room to Grow Start with a small, limited-scope strategy, with room to grow Time is not your friend: prioritize speed of implementation (weeks) Plan to revise, not abandon, every 6 - 12 months
  • 46.
  • 47. Assess Risks + Outcomes Which disruptions do you need to face, and which should you avoid? Imagine your org. after the desired change, how will it affect others? How will this affect your other important relationships and processes?
  • 48.
  • 49. Get “Big Cheese” Backing A high-level executive should have responsibility for success/failure Choose someone based on both their scope and your objectives Schedule regular, high-level briefings
  • 50.
  • 51. Choose Partners Wisely Make sure any agency understands your brand and objectives Have they completed similar projects before? Were they successful? How well do they adapt to changing technology trends?
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59. There is no right way
  • 61. Video/ Photo Credits • http://flickr.com/photos/edans/ • http://youtube.com/watch?v=hwvNhu61_fo • http://flickr.com/photos/localsurfer/ • http://flickr.com/photos/briansolis/ • http://flickr.com/photos/bdebaca/ • http://flickr.com/photos/graciepoo/ • http://blogs.forrester.com/charleneli/2007/12/ the-post-method.html • http://flickr.com/photos/namullim/
  • 62. Video/ Photo Credits • http://flickr.com/photos/tomcool/ • http://flickr.com/photos/thomasmilne/ • http://flickr.com/photos/broterham • http://flickr.com/photos/uibriain/ • http://flickr.com/photos/carradine65/ • http://blogs.forrester.com/charleneli/2007/08/ wal-marts-faceb.html • http://www.forbes.com/digitalentertainment/ 2006/10/02/myspace-walmart-youtube-tech- media-cx_rr_1003walmart.html
  • 63. Video/ Photo Credits • http://www.lednine.com/category/portfolio/ • http://flickr.com/photos/atomic_mutton/