HubSpot Groundswell Award 2008

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HubSpot's entry into the 2008 Groundswell Awards in the Supporting category for our http://Success.HubSpot.com website which includes our methodology, training, support, customer discussion forums and best practices tips for customers.

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HubSpot Groundswell Award 2008

  1. 1. Groundswell Award Application from HubSpot Category: Supporting “ Getting Love from Customer Forums”
  2. 2. HubSpot + $ $ $
  3. 3. Problem
  4. 4. Problem
  5. 5. Solution http://Success.HubSpot.com
  6. 6. Stats – First 9 Months <ul><li>Over 3,000 posts </li></ul><ul><li>Average topic gets 3.5 replies </li></ul><ul><li>Activity growing 20-40% per month </li></ul><ul><li>Customer churn rate decreased 25% </li></ul>
  7. 7. Testimonials <ul><li>http://twitter.com/Scobleizer/statuses/774666561 </li></ul>
  8. 8. Testimonials <ul><li>http://twitter.com/jamiemt/statuses/908601304 </li></ul>
  9. 9. Testimonials <ul><li>http://twitter.com/Nicole222/statuses/898490760 </li></ul>
  10. 10. Testimonials <ul><li>http://twitter.com/Jessicah07/statuses/871925846 </li></ul>
  11. 11. Testimonials <ul><li>http://twitter.com/spchampion/statuses/867795149 </li></ul>
  12. 12. Testimonials <ul><li>Any time we post a question in the forum or send them an email, I always get an response within 4 hours. No joke! These guys don’t seem to sleep at all. </li></ul><ul><li>They are operating on Eastern Time and I am operating on Pacific time and when we make a post on the forum around 9 pm (12 am HubSpot Time), we still get a response by 10 pm (1 am HubSpot Time). </li></ul><ul><li>Crazy! Now, that is what I call dedication! No wonder Hubspot has been so successful. I guess the key to success must be the willingness to give up sleep … </li></ul><ul><li>http://www.clarityaccounting.com/blog/index.php/2008/08/27/email-customer-service/ </li></ul>
  13. 13. Testimonials <ul><li>“ I really felt like HubSpot was a part of our blog.” </li></ul><ul><li>-- Joyce Bartlett, Tizor </li></ul><ul><li>http://www.youtube.com/watch?v=eAZOek4Gw1Y </li></ul>
  14. 14. Thanks! <ul><li>www.HubSpot.com </li></ul><ul><li>Twitter: @hubspot </li></ul><ul><li>LinkedIn: http://LinkedIn.ProMarketers.com </li></ul><ul><li>Facebook: http://Facebook.ProMarketers.com </li></ul><ul><li>Free tools: http://Grader.com/ </li></ul>

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