More Related Content Similar to The Day After - A Post-Deployment SharePoint Survival Guide Similar to The Day After - A Post-Deployment SharePoint Survival Guide (20) More from Eric Shupps (20) 2. Sponsored by:
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7. It’s Never too Late for a Good Plan
Features
Security
Navigation
Taxonomy
Search
Social
7
Content
Branding
Apps
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8. Planning Tools
Vision document
Design and planning sessions
Technical
Executive
Business
Support
Governance plan
Functional specifications
Physical and logical architecture
Information architecture
Development and customization
strategy
8
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10. Reasons for Failure
Vision, Goals and Objectives
Poor Communication
Resistance to Change
Barriers Without Benefits
Inadequate Education
Rules and Restrictions
10
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11. Drivers for Success
Plan to Succeed
Create Excitement
Solve Core Problems
Demonstrate Clear Value
Win Quickly and Often
Listen, Accept and Adapt
11
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12. Adoption Tools
Home page and file location defaults
Implementation of key applications
Contests, prizes and giveaways
Recognition
Newsletters
Posters
Executive engagement
Sandbox “playground”
VIP Groups
Departmental champions
12
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14. Assume to Fail
Different doesn’t always mean better
More capabilities often results in a
longer learning curve
The current process may be poor but
it’s familiar
Just because you understand the
technology doesn’t mean users will
What you want may not be what the business
wants (or needs)
14
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16. Education Tools
Classroom Training
Computer-based Training
Video
Self-paced Tutorials
Task-based Tutorials
Step by step walkthroughs
Rich media (audio/video)
Wiki Pages
Workshops
Contests
Lunch and Learn sessions
16
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19. Publication Tools
Education
How To’s and Tutorials
Publishing Guidelines
Wiki
Acceptable Use Policy
Working Groups
Champions
Demonstrate -> Transition ->
Support
19
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28. Operations Tools
Business continuity plan
Disaster recovery infrastructure,
procedures and frequent drills
Backup/Recovery scripts and/or 3rd
party products
Comprehensive monitoring tools
Log analysis and intelligence tools
Security risk assessments and
regular/automated auditing
Provisioning policies & automation
Maintenance plan
Change management procedures
28
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30. Service Operations
Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
IT Operations Control
Facilities Management
30
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31. Did you know?
The average SharePoint farm generates
more than 5,000 critical events each day
31
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36. Support Tools
Service delivery plan
Well-defined policies & procedures
Incident management system
Event management system
Post-mortem reviews
Internal performance measurement
User satisfaction surveys
User feedback mechanism
User engagement opportunities
36
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38. Sponsored by:
Real-time application monitoring, event
management, and operational health
metrics for Microsoft SharePoint
Reduce troubleshooting time by up to 30%
Increase efficiency and improve user satisfaction
Avoid downtime and costly outages
Meet or exceed service level agreements
Maximize investment in current infrastructure
Visit us on the web at www.binarywave.com
