SharePointintersection
The Day After
A Post-Deployment SharePoint Survival Guide
Eric Shupps
eshupps@binarywave.com
Sponsored by:

Real-time application monitoring, event
management, and operational health
metrics for Microsoft SharePoint...
About Me

The
SharePoint
Cowboy
Eric Shupps

CKS:DEV

Patterns
&
Practices

www.sharepointcowboy.com

www.slideshare.net/e...
Agenda

Planning
Adoption
Education

Publication
Operations
Support

4

© DEVintersection. All rights reserved.
http://www...
Planning

Planning

5

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Implementation

Day One

Day Two

We have SharePoint!

We have SharePoint!
6

© DEVintersection. All rights reserved.
http...
It’s Never too Late for a Good Plan

Features

Security

Navigation

Taxonomy

Search

Social

7

Content

Branding

Apps
...
Planning Tools
 Vision document
 Design and planning sessions












Technical
Executive
Business
Support
...
Adoption

Adoption

9

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Reasons for Failure
Vision, Goals and Objectives
Poor Communication
Resistance to Change
Barriers Without Benefits
Inadequ...
Drivers for Success
Plan to Succeed
Create Excitement
Solve Core Problems
Demonstrate Clear Value
Win Quickly and Often
Li...
Adoption Tools











Home page and file location defaults
Implementation of key applications
Contests, priz...
Education

Education

13

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Assume to Fail

Different doesn’t always mean better
More capabilities often results in a
longer learning curve
The curren...
Training Options

Formal

Contextual

15

Informal

On Demand

© DEVintersection. All rights reserved.
http://www.DEVinter...
Education Tools
 Classroom Training
 Computer-based Training



Video
Self-paced Tutorials

 Task-based Tutorials

...
Publication

Publication

17

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Cultivate Contribution

Guidelines

Ownership

18

Roles
&
Responsibilities

Empowerment

© DEVintersection. All rights re...
Publication Tools
 Education
 How To’s and Tutorials
 Publishing Guidelines







Wiki

Acceptable Use Policy
Wor...
Operations

Operations

20

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Value

Mission Critical Service
21

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Platform
Operational Stability

Uptime

Event
Velocity

Error
Rate

Incidents

Performance

Data
Protection

22

Availabil...
Monitoring
Network
Systems
Hardware
Operating System
Database

Software
Server Applications
Dependent Applications

Servic...
Provisioning
Service Applications

Web Applications
Site Collections
Sites
Archiving
Permissions

24

© DEVintersection. A...
Security
Authorized Access

Unauthorized Access
Auditing
Response Plan
Breach Detection

25

© DEVintersection. All rights...
Delivery
Features

Components
Enhancements
Applications
Utilities
Customizations

26

© DEVintersection. All rights reserv...
Maintenance
Platform
Infrastructure
Applications
3rd Party

Updates
Service Packs
Version to Version Upgrades
OS and Hardw...
Operations Tools
 Business continuity plan
 Disaster recovery infrastructure,
procedures and frequent drills
 Backup/Re...
Support

Support

29

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Service Operations
Event Management
Incident Management

Request Fulfillment
Access Management
Problem Management
IT Opera...
Did you know?

The average SharePoint farm generates
more than 5,000 critical events each day
31

© DEVintersection. All r...
Event Management

Monitoring

Review

Investigation

Escalation

Assignment

32

© DEVintersection. All rights reserved.
h...
Event Velocity

33

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Event Categories

34

© DEVintersection. All rights reserved.
http://www.DEVintersection.com
Incident Management

Ticketing

Triage

Routing

Tracking

35

Resolution

Reporting

© DEVintersection. All rights reserv...
Support Tools










Service delivery plan
Well-defined policies & procedures
Incident management system
Event...
Review

Planning
Adoption
Education

Content
Operations
Support

37

© DEVintersection. All rights reserved.
http://www.DE...
Sponsored by:

Real-time application monitoring, event
management, and operational health
metrics for Microsoft SharePoint...
Questions?
Don’t forget to enter your evaluation
of this session using EventBoard!

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The Day After - A Post-Deployment SharePoint Survival Guide

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The Day After - A Post-Deployment SharePoint Survival Guide

  1. 1. SharePointintersection The Day After A Post-Deployment SharePoint Survival Guide Eric Shupps eshupps@binarywave.com
  2. 2. Sponsored by: Real-time application monitoring, event management, and operational health metrics for Microsoft SharePoint Reduce troubleshooting time by up to 30% Increase efficiency and improve user satisfaction Avoid downtime and costly outages Meet or exceed service level agreements Maximize investment in current infrastructure Visit us on the web at www.binarywave.com
  3. 3. About Me The SharePoint Cowboy Eric Shupps CKS:DEV Patterns & Practices www.sharepointcowboy.com www.slideshare.net/eshupps 3 facebook.com/sharepointcowboy @eshupps © DEVintersection. All rights reserved. http://www.DEVintersection.com
  4. 4. Agenda Planning Adoption Education Publication Operations Support 4 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  5. 5. Planning Planning 5 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  6. 6. Implementation Day One Day Two We have SharePoint! We have SharePoint! 6 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  7. 7. It’s Never too Late for a Good Plan Features Security Navigation Taxonomy Search Social 7 Content Branding Apps © DEVintersection. All rights reserved. http://www.DEVintersection.com
  8. 8. Planning Tools  Vision document  Design and planning sessions          Technical Executive Business Support Governance plan Functional specifications Physical and logical architecture Information architecture Development and customization strategy 8 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  9. 9. Adoption Adoption 9 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  10. 10. Reasons for Failure Vision, Goals and Objectives Poor Communication Resistance to Change Barriers Without Benefits Inadequate Education Rules and Restrictions 10 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  11. 11. Drivers for Success Plan to Succeed Create Excitement Solve Core Problems Demonstrate Clear Value Win Quickly and Often Listen, Accept and Adapt 11 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  12. 12. Adoption Tools           Home page and file location defaults Implementation of key applications Contests, prizes and giveaways Recognition Newsletters Posters Executive engagement Sandbox “playground” VIP Groups Departmental champions 12 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  13. 13. Education Education 13 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  14. 14. Assume to Fail Different doesn’t always mean better More capabilities often results in a longer learning curve The current process may be poor but it’s familiar Just because you understand the technology doesn’t mean users will What you want may not be what the business wants (or needs) 14 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  15. 15. Training Options Formal Contextual 15 Informal On Demand © DEVintersection. All rights reserved. http://www.DEVintersection.com
  16. 16. Education Tools  Classroom Training  Computer-based Training   Video Self-paced Tutorials  Task-based Tutorials       Step by step walkthroughs Rich media (audio/video) Wiki Pages Workshops Contests Lunch and Learn sessions 16 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  17. 17. Publication Publication 17 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  18. 18. Cultivate Contribution Guidelines Ownership 18 Roles & Responsibilities Empowerment © DEVintersection. All rights reserved. http://www.DEVintersection.com
  19. 19. Publication Tools  Education  How To’s and Tutorials  Publishing Guidelines      Wiki Acceptable Use Policy Working Groups Champions Demonstrate -> Transition -> Support 19 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  20. 20. Operations Operations 20 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  21. 21. Value Mission Critical Service 21 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  22. 22. Platform Operational Stability Uptime Event Velocity Error Rate Incidents Performance Data Protection 22 Availability Disaster Prevention Disaster Recovery © DEVintersection. All rights reserved. http://www.DEVintersection.com
  23. 23. Monitoring Network Systems Hardware Operating System Database Software Server Applications Dependent Applications Services Delivery Response & Resolution Time/Rate User Satisfaction 23 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  24. 24. Provisioning Service Applications Web Applications Site Collections Sites Archiving Permissions 24 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  25. 25. Security Authorized Access Unauthorized Access Auditing Response Plan Breach Detection 25 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  26. 26. Delivery Features Components Enhancements Applications Utilities Customizations 26 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  27. 27. Maintenance Platform Infrastructure Applications 3rd Party Updates Service Packs Version to Version Upgrades OS and Hardware Change Management Request Review and Approval Impact Assessment and Scheduling Fallback/Rollback Procedures 27 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  28. 28. Operations Tools  Business continuity plan  Disaster recovery infrastructure, procedures and frequent drills  Backup/Recovery scripts and/or 3rd party products  Comprehensive monitoring tools  Log analysis and intelligence tools  Security risk assessments and regular/automated auditing  Provisioning policies & automation  Maintenance plan  Change management procedures 28 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  29. 29. Support Support 29 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  30. 30. Service Operations Event Management Incident Management Request Fulfillment Access Management Problem Management IT Operations Control Facilities Management 30 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  31. 31. Did you know? The average SharePoint farm generates more than 5,000 critical events each day 31 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  32. 32. Event Management Monitoring Review Investigation Escalation Assignment 32 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  33. 33. Event Velocity 33 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  34. 34. Event Categories 34 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  35. 35. Incident Management Ticketing Triage Routing Tracking 35 Resolution Reporting © DEVintersection. All rights reserved. http://www.DEVintersection.com
  36. 36. Support Tools          Service delivery plan Well-defined policies & procedures Incident management system Event management system Post-mortem reviews Internal performance measurement User satisfaction surveys User feedback mechanism User engagement opportunities 36 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  37. 37. Review Planning Adoption Education Content Operations Support 37 © DEVintersection. All rights reserved. http://www.DEVintersection.com
  38. 38. Sponsored by: Real-time application monitoring, event management, and operational health metrics for Microsoft SharePoint Reduce troubleshooting time by up to 30% Increase efficiency and improve user satisfaction Avoid downtime and costly outages Meet or exceed service level agreements Maximize investment in current infrastructure Visit us on the web at www.binarywave.com
  39. 39. Questions? Don’t forget to enter your evaluation of this session using EventBoard! Thank you!

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