Lean design is predicated on identifying and delivering customer value. These values are deeply rooted within an individual or an organization and difficult to extract, by people trained in the design and construction but not in understanding the complexities of human behavior. To address this need, Taylor Design has evolved its model of practice by teaming a staff of strategists trained in the social sciences with its staff of architects and designers in the delivery of design services.

1. Lean:
• Deliver Customer Value
• Through Streamlined Processes
• Practicing Continuing Improvement

2. Lean:
• Deliver Customer Value
• Through Streamlined Processes
• Practicing Continuing Improvement

7. quantitative
vs.
qualitative

8. Strategy-Based Design

9. Strategy-Based Design

10. Strategy-Based Design
Vision
Mission
Core-values
Constraints
Enablers
Trends
Users

11. Strategy-Based Design
Focus groups
Interviews
Shadowing
Participant Observation
Journey Maps
Stakeholder Maps
Service Safaris
Five Whys
Future Headlines
Cultural Probes
Mobile Ethnography
Day in the Life
Expectation Maps
Personas
Idea Generation
What if…?
Design Scenarios
Storyboards
Desktop Walkthrough
Service Prototypes
Service Theater Staging
Storytelling

12. Strategy-Based Design
Synthesis
Experience Characteristics
Space Types and Uses
Workplace issues
Community Relations Issues

13. information
vs.
insight

14. Design Strategy
Summary Report
Physical Therapy Expansion Design
June 4, 2015

15. 2
Agenda
A. Meeting Goals and Next Steps
B. Research Overview and Summary
C. Design Exploration Questions
D. Design Guidelines
E. User Journey Map

16. Meeting Goals and
Next Steps

17. 4
Meeting Goals and Next Steps
The purpose of this meeting is to introduce the
design strategy that has been developed based on
the stakeholder and user research, in addition to any
operational and business plans we understand to date.
This meeting will also establish the foundation for design.
Next steps in the design process will include adjacency
and floor plan explorations, and conceptual design
inspirations.

18. Research Overview
and Summary

19. 6
Research Overview
Observations
Visioning
Activity
Analysis
Stakeholder
Values
One-on-One
Interviews
User
Journey Map

20. 7
Stakeholder Values
• Great User
Experience
• Smooth Project
Process and
Delivery
• Improved
Workplace

21. 8
User Experience Map
• Patient Experience
• Caregiver Experience
• Staff Experience

22. 9
Visioning Insights
• valued and respected
• flow of care is seamless
• privacy is available
• informed and empowered
Patients want to feel... Caregivers want to feel...
• they can trust staff
• informed and educated
• facility has intuitive flow
• they perceive value in
patient outcomes
Staff want to feel...
• empowered to deliver
quality patient care
• patients are being healed
and getting results
• in control of workflow and
patient care
• they have adequate tools
and technology to do their
best work

23. 10
One-on-one Interviews
Observations
Observation Notes

24. 11
The front desk staff is the
first point of in-person
interaction with the clinic,
and currently, staff do
not feel well-equipped to
provide the best patient
care possible.
Summary of Interviews and Observations

25. 12
The open floorplan between
the waiting room and the gym
blurs the rules of appropriate
interactions and expectations
between staff and patients,
creating less than ideal
circumstances.
Summary of Interviews and Observations

26. 13
While some clinical staff
believes there are an
adequate number of
private rooms in the gym,
patient feedback suggests
there is a need for more
privacy.
Summary of Interviews and Observations

27. 14
The charting room
helps strengthen
the supportive
culture of staff, but
is not optimal for
collaboration and
focus work.
Summary of Interviews and Observations

28. 15
Activity Analysis - Waiting Room
Findings and Recommendations
Waiting Room Utilization
Design a space that can accommodate 9-11 persons with
varying levels of abilities and needs, including patients and
their caregivers.
• There are an average of 5 persons in the waiting room at
any given time, without significant s based on time of day.
• At any given time, there are 2-4 people who are need of
additional space based on their condition (crutch, walker,
wheelchair, post-op knee).
• Designing a waiting room for 9 persons will accommodate
95% of cases based on the average and the standard
deviation of the data.
• Designing a waiting room for 11 persons will
accommodate 99% of cases based on the average and the
standard deviation of the data.

29. 16
Activity Analysis - Waiting Room
Additional Recommendations
Waiting Room Utilization
Accommodate the following needs of patients and
caregivers in the waiting room:
• a sense of privacy
- physical
- acoustic
• a sense of personal space
• a sense of calm and quiet
• space to accomplish tasks while waiting for appointment,
or while waiting for patient’s appointment to end

30. 17
Activity Analysis - Private Treatment Rooms
Private Treatment
Room Utilization
Findings and Recommendations
Private rooms are used primarily to accommodate privacy, both
physical and auditory.
Current rooms are not large enough to accommodate caregivers
Curtained hi-low beds do not provide auditory privacy
Private rooms must provide the following:
• sense of privacy and safety
• space to accommodate multiple people, including
caregivers
2.18 1.6 1.7 2.5 0 0
100% 81% 64% 100% 10% 0%
Private 1
Average people/ room
Overall room utilization
Private 2 Private 3 Curtain 1 Curtain 2 Curtain 3

31. 18
Activity Analysis - Private Treatment Rooms
Private Treatment
Room Utilization
Recommendations
It is recommended that the space be designed to
accommodate 3 private treatment rooms.
• All 3 private rooms have a high utilization rate
throughout the day.
• Providing more than 3 rooms would have a good
utilization rate, although 3 rooms are sufficient.

32. Design Exploration
Questions

33. 20
Design Exploration Questions
1. How could patient care, privacy and safety be enhanced with
a reconsidered gym layout and/or additional square footage?
2. How can the front desk and waiting room design help create a
better patient experience?
3. How can the waiting room support the needs of caregivers?
4. How can the charting room support multiple functions and
be used more efficiently?

34. Design Guidelines

35. 22
Design Guidelines
Advance
UCSF Physical
Therapy
Support
Great User
Experiences

36. 23
Design Guidelines
Create a wellbeing inspired treatment
environment
Advance
UCSF Physical
Therapy
Support
Great User
Experiences
• Provide access to natural light and views
• Create a team-based environment where
information can be shared easily among staff
• Provide spaces that support individual needs
for interaction, respite and privacy
• Create spaces that provide a sense of
individualized care where patients feel
informed and empowered
• Create a flow that is unobstructed and
intuitive, where patients do not feel rushed
and staff do not appear stressed

37. 24
Design Guidelines
• Provide a variety of worksettings based on the
needs of users including
• Provide ergonomic workspaces for tasks and
interactions needed
• Create a flexible gym space that can adapt
to support multiple functions and changing
needs
• Provide an efficient workflow for easy access
to information and equipment based on
individual user needs
• Provide spaces for staff to discuss patient
information privately
Create a high-functioning workplace
Advance
UCSF Physical
Therapy
Support
Great User
Experiences

38. User Journey Map

39. Title
26
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep
User Journey Map
Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing
User Journey Map

40. Title
27
1st Entry Front Desk
Arrival
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing
distractions
4. Layered lighting(accent, backlit for
contrast and texture)
5. Ergonomically appropriate furniture
and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acousticsWelcoming, tranquil, and intuitive
Waiting
Entry Kiosk Waiting
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing

41. Title
28
Dressing Lockers
Prep
Tranquil, sense of privacy, sense of security and safety
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork,
graphics, etc)
5. Flattering indirect lighting in
dressing
6. Adequate space for maneuvering
7. Intuitive, secure, and adequately
sized personal storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal
effects
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing

42. Title
29
Warm Up
Treatment
Intake
Sense of safety and security, personal, sense of privacy,
inspiring, spaciousness, intimate
TherapyIntake Evaluation
Intake TherapyIntake Therapy
Warm Up:
1. Visual connection to the gym floor
2. Ease of access to equipment with
adequate clear space
Intake:
1. Clear path of travel
2. Attention to acoustics, patient is heard
3. Conversational and intimate
4. Uninterrupted dedicated space
Therapy:
1. Easily accessed supplies & equipment
2. Unobstructed and functional flow
3. Dedicated floor/wall space for
assessments
4. Design that stimulate the senses
5. Durable and cleanable finishes
6. Motivating dynamic space
7. Views and natural light
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing

43. Title
30
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing
Recovery/ Check-out
Dressing
Ease of transition, personal, sense of privacy and safety,
efficient
Check-outPost-therapy Check-out
Check-outPost-therapy Check-out
Post-therapy:
1. Restful
2. Balance of comfort and function
3. Indirect lighting
4. Unobstructed dedicated space
Dressing, lockers:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork,
graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized
personal storage
8. Close adjacency to waiting
9. Dressing amenitites to stow personal
effetcs
Check-out:
1. Clear path of travel
2. Attention to acoustics, patient is heard
3. Conversational and intimate
4. Uninterrupted dedicated space
Dressing, lockers:
1. Comfortable warm and
inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features
(artwork, graphics, etc)
5. Flattering indirect lighting
in dressing
6. Adequate space for
maneuvering
7. Intuitive, secure and
adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow
personal effects
Arrival Prep Treatment Recovery / Check-out
Arrival:
1. Clear wayfinding
2. Visibility to reception
3. Inspirational features providing positive distractions
4. Layered lighting (accent, backlit for contrast and texture)
5. Ergonomically appropriate furniture and casework
6. Fluid spaces for ease of interactions
7. Translucent finishes for natural light
8. Appropriate technology integration
9. Adequate staff work space
10. Built in branding
11. Amenities (water, power/data ports)
12. Places to learn, work, rest
13. Enhanced acoustics
Prep:
1. Comfortable warm and inviting
2. Sense of personal space
3. Comfortable temperature
4. Engaging design features (artwork, graphics, etc)
5. Flattering indirect lighting in dressing
6. Adequate space for maneuvering
7. Intuitive, secure and adequately sized personal
storage
8. Close adjacency to waiting
9. Dressing amenities to stow personal effects
Warm Up:
1. Visual connection to
the gym floor
2. Ease of access to
equipment with
adequate clear
space
Intake:
1. Clear path of travel
2. Attention to acoustics,
patient is heard
3. Conversational and
intimate
4. Uninterrupted dedicated
space
Therapy:
1. Easily accessed supplies
and equipment
2. Unobstructed and
functional flow
3. Dedicated floor/wall
space for assessments
4. Design that stimulate
the senses
5. Durable and cleanable
finishes
6. Motivating dynamic space
7. Views and natural light
Post-therapy:
1. Restful
2. Balance of comfort
and function
3. Indirect lighting
4. Unobstructed
dedicated space
Check-out:
1. Clear path of travel
2. Attention to
acoustics, patient is
heard
3. Conversational and
intimate
4. Uninterrupted
dedicated space
Sense of safety,
spaciousness, intimate
Welcoming, intuitive
Entry
Sense of security and safety
Lockers
Sense of safety
and security
Therapy
Personal Efficient, personal
Ease of transition,
personal
Security, and safety
Tranquil and sense of privacy
Front Desk Waiting
Entry Kiosk
Intake
Intake
Post-therapy Check-outEvaluation
Check-outPost-therapyWaiting Warm Up
Dressing LockersDressing