2. Learning Objectives
⢠Describe the five levels of network
management described by the ISO
⢠List and explain the objectives of network
management
⢠Define the characteristics of the network
that affect user satisfaction
⢠Describe cost-effective network
management techniques
Chapter 11: Network Management 2
3. Learning Objectives
⢠Describe how network management
objectives are met
⢠Identify the effect that wireless networks
and e-commerce have on network
management
⢠List and explain the types of network
monitoring software
⢠Describe the standards used for network
management
Chapter 11: Network Management 3
4. Introduction
⢠Network managers have a complex role in the
organization
⢠Must manage voice and data networks, as well
as e-commerce
⢠Many tasks must be performed to manage the
networks
⢠Manager is more visible to the users/customers
⢠Well-defined objectives will provide good
customer service
Chapter 11: Network Management 4
5. Network Management and the ISO
Model
⢠ISO/IEC 7498-4 defines five areas for
network management
â Performance Management
⢠Bandwidth
⢠Processor & memory availability
⢠Network devices
â Fault Management
⢠Detects and responds to abnormal conditions
⢠Software defines normal operations of network
Chapter 11: Network Management 5
6. Network Management and the ISO
Model
⢠ISO/IEC 7498-4
â Configuration Management
⢠Hardware and software make-up of network
â Accounting Management
⢠Charges by IT to other departments for network
use
â Security Management
⢠Authorized use of the network
⢠IDs, passwords, firewalls, antivirus software, data
encryption, formal security procedures
Chapter 11: Network Management 6
7. Objectives of Network
Management
⢠User Satisfaction
â Methods used vary by application
â Performance
⢠Response time
⢠Should be consistent for each application
⢠Communications time
â Time on the communication line
â Processing time between client and server
⢠Response time affected by many events
Chapter 11: Network Management 7
8. Objectives of Network
Management
⢠User Satisfaction
â Availability
⢠All components available for use when needed
⢠Maintenance schedule should be publicized
⢠Mean Time Between Failures (MTBF)
⢠Mean Time to Repair (MTTR)
â Reliability
⢠Errors expected
⢠Stability of hardware and software
Chapter 11: Network Management 8
9. Objectives of Network
Management
⢠User Satisfaction
â Backup
⢠Software and hardware
⢠Disk mirroring â two drives, one controller
⢠Disk duplexing â two drives, two controllers
⢠Hardware backup depends on the device
Chapter 11: Network Management 9
12. Objectives of Network
Management
⢠User Satisfaction
â Network Uptime
⢠Patch around the problem
⢠Replacement
â Modems, PCs, NOT mainframes, FEPs
⢠Repair
â Depends on the component
â May take a few hours to a few days
Chapter 11: Network Management 12
13. Objectives of Network
Management
⢠User Satisfaction
â Information Availability
⢠Critical to keep users updated on events
⢠Scheduled downtimes
⢠Alternative work schedules
⢠Help desk
Chapter 11: Network Management 13
14. Objectives of Network
Management
⢠Cost-Effectiveness
â Prior Planning
⢠Key to the success of a network project
⢠Volume and type of data must be considered
⢠Plan for expansion of the network
⢠Buying equipment
â Buy only for current needs
â Buy for current and future needs
Chapter 11: Network Management 14
15. Objectives of Network
Management
⢠Cost-Effectiveness
â Modular Expansion
⢠Plan for upgrades
to equipment
⢠Hubs
Chapter 11: Network Management 15
16. Objectives of Network Management
⢠Cost-Effectiveness
âEquipment Expansion
⢠Buy new equipment for each expansion
âRelocation of Equipment
⢠Reuse clients and servers in other locations
Chapter 11: Network Management 16
18. Meeting the Objectives
⢠Network Analysis
âNetwork Statistics
⢠Performance monitor can gather statistics
⢠Simulation models
⢠Workload generator
⢠Log files
⢠Transaction mix should be checked
⢠Circuit utilization can affect performance
Chapter 11: Network Management 18
19. Meeting the Objectives
⢠Network Analysis
âNetwork Changes
⢠Tuning
â Changes to the network based on the statistics
gathered
⢠Can change transmission speeds, buffer
sizes
⢠Change network configuration
Chapter 11: Network Management 19
20. Network Management for Wireless
Networks and e-Commerce
⢠Wireless Networks
â Managers must know the technology
â Videoconferencing, data archiving, data
mirroring
â Connecting PDAs and laptop computers to
the LAN
â Bandwidth, security, design issues
Chapter 11: Network Management 20
21. Network Management for Wireless
Networks and e-Commerce
⢠Network Traffic Volume
â High volume caused by e-commerce
â Corporate portal is now important to business
â May slow system response
â Bandwidth may need to be increased
â Must monitor network closely
Chapter 11: Network Management 21
22. Network Management for Wireless
Networks and e-Commerce
⢠Internet Network Monitoring Tools
â Transaction Monitoring
⢠End-to-end response time
⢠Dummy transaction created
â Network Performance Monitoring
⢠Service level agreements with ISP
â Live-visitor site monitoring
â Human-response monitoring
Chapter 11: Network Management 22
23. General Network Monitoring
Tools
⢠Classes of Network Monitoring Software
â Device management software
⢠Monitors specific devices
â Enterprise management software
⢠Monitors entire system
â Application management software
⢠Monitors specific applications
Chapter 11: Network Management 23
24. General Network Monitoring
Tools
⢠Network Management Protocols
â Simple Network Management Protocol
(SNMP)
⢠Collects and reports data on network performance
⢠Data stored in management information base
(MIB)
⢠Security is a problem
⢠Remote monitoring (RMON) extension
â Stores data at a remote site, rather than a central server
Chapter 11: Network Management 24
25. General Network Monitoring
Tools
⢠Network Management Protocols
â Common Management Interface Protocol
(CMIP)
⢠ISO standard
⢠Newer than SNMP
⢠More complete monitoring information
⢠Better security
⢠Major changes needed to an SNMP system to
implement CMIP, so it has not been done
Chapter 11: Network Management 25
26. Summary
⢠Network managers responsible for both
voice and data networks, as well as e-
commerce
⢠ISO defines five levels of network
management
⢠User satisfaction is viewed in terms of
response time, equipment availability,
network reliability, and information
⢠Cost-effectiveness is accomplished
through prior planning
Chapter 11: Network Management 26
27. Summary
⢠Staffing and network analysis can be used to
achieve the network managers goals
⢠Network tuning is used to improve performance
⢠Network performance for wireless and e-
commerce applications is now needed
⢠Network monitoring tools allow the manager to
keep track of how the network is performing
⢠SNMP was originally used, CMIP is newer
Chapter 11: Network Management 27