Alcatel Comm Solutions para SMB

ALCATEL-LUCENT OFFICE COMMUNICATION
SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES
SALES COMPANION

Q3/2012

COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

ALCATEL-LUCENT
THE FIRST TRULY GLOBAL
COMMUNICATION SOLUTIONS PROVIDER

• Alcatel-Lucent can strengthen your competitive advantage by:
- Improving customer satisfaction
- Increasing employee productivity
- Optimizing operational efficiency

 16.0 billion euros in revenues
 2.5 billion euros in R&D investment
 Approximately 77,000 employees located in 130 countries
As a leader in fixed, mobile and converged broadband networking, IP technologies,
applications and services, Alcatel-Lucent offers the end-to-end solutions that enable
compelling communication services for people at home, at work and on the move.

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COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

ALCATEL-LUCENT OFFICE
COMMUNICATION SOLUTIONS
TAILORED TO MEET SMB-SPECIFIC NEEDS

• More than 1500 partners distributing the solutions
• More than 660,000 companies have chosen the sustainable
Alcatel-Lucent Office Communication Solutions offering
• More than 17 million users already enjoy the benefits

OFFICE COMMUNICATION SOLUTIONS
FEATURE-RICH
COMPLETE, RICH AND OUTSTANDING VOICE
SUSTAINABLE
AND DATA COLLABORATION SOLUTIONS MODULAR
FLEXIBLE
COMPLETE MOBILITY SOLUTIONS:
TWO COMPLEMENTARY OFFERS: ON-SITE AND OFF-SITE, FOR VOICE AND DATA
GLOBAL AND PAY-PER-USER
EXTENSIBLE COMPLETE IP OFFERING STATE-OF-THE-ART OFFERING
OFFERED ON A WIDE VARIETY OF TERMINALS: TDM, IP, DECT, WLAN
CONVERGED WITH VOICE AND DATA
CONVERGED END-TO-END SOLUTIONS
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OFFICE COMMUNICATION SOLUTIONS
YOUR NEEDS, OUR SOLUTIONS
• Customer welcome
• Efficient desktop environment
• On-site mobility
• Off-site mobility
• Teamwork and collaboration
• Converged voice and data network
• Hotel and hospitality
• Future-ready solutions

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CUSTOMER WELCOME

YOUR NEED
• Enhance customer satisfaction
from the very first contact
OUR SOLUTIONS
• Advanced call server
• Greeting messages
• Phone Attendant console
• PC-based Attendant console
• Personal Assistant
• Voice mail
• Intelligent call routing

CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READY
WELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS

ADVANCED CALL SERVER

Alcatel-Lucent
OmniPCX™ Office RCE
KEY BENEFITS
SIP SIP at the core
• Modular, scalable, expandable
ISDN/PSTN • Flexible
• Feature-rich (call by name,
Internet conference, and so on)

BASE SOLUTIONS ADDITIONAL OPTIONS
• Voice over IP at the core • Voice mail capacity and features
• Open communication server • Multi-language automated attendant
• Call by name: 3000-name directory • Intelligent greetings
• 60-min integrated voice mail; two ports • On-site DECT™ or Wi-Fi® mobility
• 10-min customized “music-on-hold” • Visual collaboration
• Four greeting languages • Alcatel-Lucent PIMphony Softphone Pro and Team
• Automatic Route Selection • Collaboration and off-site mobility services with
• Up to 200 units of Alcatel-Lucent Alcatel-Lucent My Instant Communicator (IC)
PIMphony™ Softphone Basic Mobile and My IC Web for Office
• Personal Assistant • LAN switching and Wi-Fi infrastructure
• SIP openness


GREETING MESSAGES

THIS MAY ANYBODY KEY BENEFITS
BE AN THERE? • Enhanced welcome
IMPORTANT • Information available 24/7
CALL! • Direct transfer to the
right contact

• Up to four customizable company greetings • Automated attendant
• 10-min customized music-on-hold − One tree, two levels
• Four system languages • Multiple automated attendant
− Up to four languages
− Up to five different trees
− Three levels with ten choices per tree
• Multiple company welcome
− Four entities with a dedicated group of users
− Dedicated music-on-hold


PHONE ATTENDANT CONSOLE

KEY BENEFITS
• Professional welcome
• Easy to manage
and understand
• Ergonomically enhanced
• Easy to use

• High-end digital station • Digital add-on modules
• Internal and external call monitoring (direct supervision)
• Eight attendant groups • Headsets
• Eight attendants in a group • PC-based Attendant console
• Internal or external forwarding


PC-BASED ATTENDANT CONSOLE

KEY BENEFITS
• Professional welcome for high traffic
• Single receptionist for multiple sites
• PC-based ergonomics and efficiency

• Alcatel-Lucent PIMphony Softphone Attendant • Digital add-on modules
• Up to 15 inbound calls managed simultaneously (direct supervision)
• Single-click transfers • Headsets
• Text messages
• Deflect transfer to voice mail
• Contact card screen pop
• Multisite supervision and management screen
• Rich extension information status
• Centralized phone book for up to ten sites


PERSONAL ASSISTANT

KEY BENEFITS
• Always reachable internally
or externally (mobile or
Voice mail
fixed phone)
• No extra hardware needed
• One-number “follow me”
advantages

• Automatic call routing to different • Voice mail options
destinations defined by the user • DECT mobility
• Voice-guided menu for the caller • Wi-Fi mobility
• Caller has five possible ways to
reach you


VOICE MAIL

KEY BENEFITS
• Integrated in the system
• Always reachable
• Professional greetings

• Voice mail: two ports and 60 min • Four hours storage memory
• Personal message greeting • 30 hours storage memory
• LED on phone plus external notification • 200 hours storage memory
• Forwarding to voice mail • Up to eight ports
• Password protection • Online recording
• Remote consultation • Distribution lists
• Voice mail available on analog and • Remote customization
wireless extensions • Unified messaging
• Unified messaging (voice mail in e-mail)


INTELLIGENT CALL ROUTING

KEY BENEFITS
• Route calls to the most
skilled person
• Easily handle incoming calls
• Greet callers with a
professional welcome
• Increase customer satisfaction
• Improve efficiency

BASE SOLUTIONS
• Alcatel-Lucent OmniTouch Call Center Office ADDITIONAL OPTIONS
• Automatic call routing • PC-based agent and supervisor applications
− Caller identification − Agent Assistant: user-friendly facilities to increase
− Direct dialing identification agents’ quality of welcome and performance
− Automated attendant − Supervisor console with real-time traffic statistics
• Automatic call distribution and groups’/agents’ performance analysis; up to
− Rotating priority eight supervisors and three presentation modes
− Fixed priority − Statistic Manager
− Longest idle time • Alcatel-Lucent PIMphony Softphone Pro
• Waiting queue management − With screen pop-ups
− Up to eight groups and 32 active agents
− Six customized messages per group
− Ability to handle VIP calls (Visual Queue Control)

EFFICIENT DESKTOP ENVIRONMENT

YOUR NEED
• Increase employee
productivity

OUR SOLUTIONS
• Alcatel-Lucent OmniTouch
8082 My IC Phone
• Feature-rich wired phones
• Professional DECT handsets
for on-site voice mobility
• Professional WLAN handsets
for on-site voice and data mobility
• Alcatel-Lucent PIMphony Softphone


ALCATEL-LUCENT OMNITOUCH 8082 MY IC PHONE
THE SMART DESKPHONE
KEY BENEFITS
• Offers robustness: always-on, secure endpoint
• Reinforces your brand image through award-winning design
• Delivers streamlined interactions with contextual
information
• Provides quick access to relevant functions through intuitive
and easy-to-use menus
• Open to external applications
• Offers enriched communications for better employee
productivity
• 7-in. capacitive LED touch screen • Integration with the user’s desktop* • Locking kit
• Integrated adjustable stand • Software development kit (SDK) open • Bluetooth® handset
• High-quality wideband audio to web application developers • Power over Ethernet (PoE) injector
• Smart menus with ergonomic design • PC Sync: Contact synchronization • External power adaptor
• Full-featured SIP telephony services with Outlook • Wired comfort handset
• User-defined settings
• UDA: Support of multiple numbers, addition
info (company name, user picture…)
• Bluetooth® handset


ALCATEL-LUCENT IP TOUCH™ 8 SERIES PHONES
AND ALCATEL-LUCENT 9 SERIES DIGITAL PHONES
ALCATEL-LUCENT IP TOUCH 8 SERIES PHONES FOR IP TELEPHONY
ALCATEL-LUCENT 9 SERIES DIGITAL PHONES FOR TRADITIONAL TELEPHONY

4068 4038 4028 4018 4008

4039 4029 4019

BASE SOLUTIONS
• Alcatel-Lucent IP Touch 8 Series Phones (formally Extended Edition)
• Both local- and remote-powered
and Alcatel-Lucent 9 Series Digital Phones
− Remote-powered and future-ready with only one wire
• Adjustable graphical display; color on IP Touch 4068
• Additional Ethernet port with switch
• 1 x 20 character display (IP Touch 4008, IP Touch 4018 and
− To connect a PC on the same cable
IP Touch 4019 Digital Phone)
− Not included on Alcatel-Lucent IP Touch 4008
• Alphabetical keyboard; dial by name
• Quality of Service (QoS)
• Direct access to directory − Layer 2/Layer 3 QoS
• Direct access to mailbox • Ethernet connectivity
• Hands-free operation, loudspeaker, mute key − GE on IP Touch 4028/4038/4068
• Redial key − Fast Ethernet on IP Touch 4018
• Programmable shortcut keys


ALCATEL-LUCENT IP TOUCH 4068
FEATURE-RICH PHONE

• Adjustable display; 40% colors, 1/4 VGA
• Bluetooth headset
• Integrated Bluetooth technology
• Wall-mounting kit
• Ten soft shortcut keys
• 60° foot stand
• Alphabetical keyboard
• Additional key module
• Four-direction navigator
• Monaural/binaural headset Monaural
• Hands-free operation
• Keyboard cover
• Mute key
• Redial key
• Direct access to mailbox
• Forty programmable soft shortcut keys
• Headset plug with presence detection Binaural
• Two GE ports
• Comfort handset

ALCATEL-LUCENT IP TOUCH 4038 AND 4039
DIGITAL PHONE
FEATURE-RICH PHONES

• Adjustable display; four gray levels
• Monaural/binaural headset
• Four soft shortcut keys
• Wall-mounting kit
• Headset plug with presence detection • 60° foot stand
• Four-direction navigator
• Additional key module
• Keyboard cover
• Mute key Add-on ten
• Redial key keys
• Alphabetical keyboard
• Two GE ports on Alcatel-Lucent
IP Touch 4038 60° foot stand
• Comfort handset

ALCATEL-LUCENT IP TOUCH 4028 AND 4029
DIGITAL PHONE
FEATURE-RICH PHONES

• Adjustable black-and-white display • Monaural/binaural headset
• Six soft shortcut keys • Wall-mounting kit
• Direct access to mailbox • 60° foot stand
• Alphabetical keyboard • Additional key module
• Four-direction navigator • Keyboard cover
• Headset plug with presence detection Smart display:
• Mute key four keys
• Hands-free operation Adjustable
• Redial key display
• Two GE ports on Alcatel-Lucent IP Touch 4028
• Comfort handset


ALCATEL-LUCENT IP TOUCH 4008, IP TOUCH 4018
AND 4019 DIGITAL PHONE
FEATURE-RICH PHONES

• 1 x 20 character display • Monaural/binaural headset
• Two-direction navigator • Wall-mounting kit
• Direct access to directory • 60° foot stand
(Alcatel-Lucent IP Touch 4018)
• Loudspeaker
• Mute key
• Redial key
• Six programmable shortcut keys
• Standard handset on 4008, 4019
• Comfort handset on 4018


PROFESSIONAL ALCATEL-LUCENT DECT HANDSETS
FOR ON-SITE VOICE MOBILITY

KEY BENEFITS
• Answer customer calls immediately,
wherever you are in the office
• Communicate on the move using business
telephony services
• Save time
Alcatel-Lucent 300EX
DECT Handset Alcatel-Lucent 400 • Reduce costs (no call backs)
DECT Handset

• Extra features on
• Alcatel-Lucent 400 DECT Alcatel-Lucent 400 DECT Handset • Monaural/binaural headset
Handsets • Color display • Carrying case
• Business telephony: multiline, • Built-in loudspeaker • Base/dual desktop charger
call by name, supervision, • Headset connector
voice mail • Keyboard backlight
• Intuitive interface with
four-way navigator
• Built-in vibrate mode • 300 Ex DECT Handset provides safe and reliable
• Display backlight mobile voice communications in hazardous work
• Integrated antenna environments where there is a risk of explosion
− Headset plug included
− Adapted pouch for headset wire


PROFESSIONAL ALCATEL-LUCENT DECT HANDSETS
FOR ON-SITE VOICE MOBILITY
KEY BENEFITS
• Answer customer calls immediately, wherever
you are in the office
• Communicate on the move using advanced
business telephony services
• Save time
• Reduce costs (no call backs)
• Green friendly model with economy mode 25mW
Alcatel-Lucent • Protect customer investment
8232 DECT Handset

• Built-in loudspeaker
• Alcatel-Lucent 8232 DECT • Headset plug 3,5mm • Desktop charger
Handset • Color 1,4 TFT • Europe power supply
• Business telephony: multiline, • On/Off hook • Spare battery
call by name, supervision, • Dial Keyboard • Spare belt clip
voice mail • Narrow band, group listening • Swivel clip
• Intuitive interface with • DECT AGAP/GAP • Horizontal pouch
four-way navigator + OK • DECT Single chip design • Vertical pouch
• Built-in vibrate mode
• Display keybord backlight
• Integrated antenna


INDUSTRIAL ALCATEL-LUCENT 500 DECT HANDSET
FOR ON-SITE VOICE MOBILITY IN DEMANDING
ENVIRONMENTS

KEY BENEFITS
• For demanding environments such manufacturing,
healthcare, and so on
• Alarm, notification and location services coupled
with an external alarm server
• Many alarm and notification features

• Alcatel-Lucent 500 DECT Handset • Alarm notification • Desktop charger
• IP 54 class (ingress protection rating: • Alarm location* • Rack charger
water and dust resistant) • No movement, man down and shock
• BGR 139 security norm compliance detection*
• Isolated Worker Protection (IWP) • Periodic live call for proactive security*
• Emergency key • Location based on up to three base
• LED, programmable on events stations*
• Color display
• Display and keypad backlight
• Hands-free, vibrate mode
• Bluetooth headset * Associated with an external alarm server


PROFESSIONAL WLAN HANDSETS
FOR ON-SITE VOICE AND DATA MOBILITY
KEY BENEFITS
• Leverage a single Wi-Fi infrastructure
for voice and data
• Answer customer calls immediately,
wherever you are in the office
• Communicate on the move using
voice and/or data devices
• Improved cost of ownership
OmniTouch 8118 OmniTouch 8128 • Backward compatibility

• Alcatel-Lucent OmniTouch 8118 • Quality of Service (QoS) • Basic charger
and 8128 WLAN Handsets (IEEE 802.11e, WMM) • Standard/extended batteries
• IEEE 802.11a/b/g radio • Extra feature on • Office rack charger
• Four navigation keys and three softkeys OmniTouch 8128: push-to-talk • Office rack charger for batteries
• Black-and-white graphical display • Leather carrying case
on OmniTouch 8118 and color on • Standard clip
OmniTouch 8128 • Swivel clip
• Backlight display • USB cradle
• Loudspeaker on OmniTouch 8128 • Headset
• Vibration mode
• IP class 44
• Alcatel-Lucent telephony protocol

ALCATEL-LUCENT PIMPHONY SOFTPHONE
YOUR PERSONAL COMMUNICATIONS MANAGER

KEY BENEFITS
• Simplify your phone tasks
• Increase efficiency and save time
• Keep track of calls during absences
• Never lose a call
• Improve customer satisfaction
• Receive online updates

• Alcatel-Lucent PIMphony Softphone Basic • Alcatel-Lucent PIMphony Softphone Pro: interaction with
• Intuitive interface for call control PIMphony application (screen pop-up); voice mail
• Centralized call log management
• Programmable call shortcut keys • PIMphony Softphone Team: assistant and supervisor
• Nomadic mode activation monitoring facilities
• PIMphony Softphone Attendant: single or multisite PC-based
Attendant
• PIMphony Softphone over IP: local
or remote


ON-SITE MOBILITY

YOUR NEED
• Be reachable
anywhere in the office

OUR SOLUTIONS
• On-site voice mobility
using DECT
• On-site voice and data
mobility using Wi-Fi


ON-SITE VOICE MOBILITY USING DECT

KEY BENEFITS
• Indoor and outdoor mobility with multicell,
roaming, handover and security
• Connection to standard extension interface
• Same feature level as fixed digital phone

• Indoor DECT base station • Outdoor base station
• High traffic capacity • Extremely rugged base station
• Up to six channels • Gain/directional antenna to
• Remote power feeding optimize coverage
• Full roaming and handover • Alcatel-Lucent 300 Ex DECT Handset
• Alcatel-Lucent 400, 8232 and 500 provides safe and reliable mobile voice
DECT Handsets communications in hazardous work
• High security (handset registered) environments where there is a risk
of explosion
− Headset plug included
− Adapted pouch for headset wire


ON-SITE VOICE & DATA MOBILITY USING WI-FI

KEY BENEFITS
OmniAccess 4306G • Cost savings with a single infrastructure for
Branch Office WLAN Switch
16 access points voice and data services
AP 92, AP93 and AP105 • End-to-end professional solution with QoS
• Ease of deployment with radio coverage tool

OmniAccess 4306
Branch Office WLAN Switch
8 access points

Remote Access Point - 2WG & RAP-5WN

BASE SOLUTIONS • Wi-Fi access points: Alcatel-Lucent ADDITIONAL OPTIONS
OmniAccess AP92, AP93 (single radio,
Alcatel-Lucent OmniAccess™ WLAN Switches • Gain/directional antenna
dual band) and AP105 (dual radio)
• Capacity • Alcatel-Lucent OmniSwitch™
− IEEE 802.11a/b/g/n
− Up to 16 external campus-connected apps LAN Switches with PoE and Layer 2/3
− IEEE 802.3af Power over Ethernet
− Up to 64 remote apps QoS for end-to-end solution
(PoE) sourcing
− Up to 256 users
• Performance • Alcatel-Lucent OmniAccess Remote
− 1.6 Gb/s crypto performance
Access Point-2WG & RAP-5WN for
(3DES, AES-CBC-256)
remote working connection
− 800 Mb/s, crypto performance (AES-CCM)
− 2 Gb/s wired, non-encrypted
• Alcatel-Lucent OmniTouch 8118/8128
throughput performance
WLAN Handsets


OFF-SITE MOBILITY

YOUR NEED
• Keep in touch with your office
anytime and from anywhere

OUR SOLUTIONS
• Alcatel-Lucent My IC
Mobile for Apple® iPhone®
• Alcatel-Lucent My IC Mobile
for Android
• One-number service


ALCATEL-LUCENT MY IC MOBILE FOR iPHONE

KEY BENEFITS
• One phone, one number and one voice mail, on-site or off-site
• Configure your business phone and mobility options remotely and
benefit from nomadic facilities
• Keep in touch with the company ecosystem
• Ensure business continuity, anytime and anywhere
• Get access to the corporate directory, communication log and
contact list to set up your calls
• Stay connected off-site

BASE SOLUTIONS
• Alcatel-Lucent My IC Mobile app for Apple iPhone • Secured access
• Available in Apple Store, free of charge • UDA extension: support of additional information
• Alcatel-Lucent My IC family look-and-feel such as multiple numbers (mobile, home …),
• Telephony features in conversation company name, user picture…
• Routing services
• Dial by name
• Contact list
• Visual voice mail
• Call log
• Notification


ALCATEL-LUCENT MY IC MOBILE FOR ANDROID

KEY BENEFITS
• One phone, one number and one voice mail, on-site or off-site
• Configure your business phone and mobility options remotely and
benefit from nomadic facilities
• Keep in touch with the company ecosystem
• Ensure business continuity, anytime and anywhere
• Get access to the corporate directory, communication log and
contact list to set up your calls
• Stay connected off-site
• Application covering a wide range of Android smartphones

BASE SOLUTIONS
• Alcatel-Lucent My IC Mobile app for Android • Visual voice mail
• Free of charge software available on Google Play application • Notification at a glance (voicemail, missed call)
store • Business & Private modes management
• Alcatel-Lucent My IC range look-and-feel • Secured access to the enterprise (https) +
• Telephony features in conversation login/password authentication
• Local favorites management • UDA extension: support of additional
• Enterprise-grade voice services (make call, mid-call control) information such as multiple numbers (mobile,
• Call routing profiles home …), company name, user picture…
• Dial by name
• Caller identification
• Corporate directory access
• Corporate call history / Call log


ONE-NUMBER SERVICE

KEY BENEFITS
• Single professional phone number
• Easily reachable
• Easy access to contacts
• Benefit from Alcatel-Lucent OmniPCX Office
RCE services (supervision, voice mail,
routing, call logs)

Nomadic extension Voice client for Apple iPhone & Android: Alcatel-Lucent My IC Mobile
• Single number that is always reachable • Integrated ergonomics
• Calling number presentation • One number with incoming and outgoing calls
• One voice mail • Telephony features in conversation
• Twin set (fixed/mobile) • Alcatel-Lucent My IC family services
• Call routing/call supervision/call logs − Routing services
• Business mode activation from mobile phone − Dial by name
− Works on any mobile phone − Contact list
(no client to deploy) − Visual voice mail
− Call log
− Notification


TEAMWORK AND COLLABORATION

YOUR NEED
• Help your team work together
OUR SOLUTIONS
• Alcatel-Lucent My IC Web for Office
• Audio conferencing and
conference modules
• Audio and web conferencing
• Teamwork with PIMphony Softphone Team
• Visual communication
• Cloud based video collaboration


ALCATEL-LUCENT MY IC WEB FOR OFFICE

KEY BENEFITS
• Alcatel-Lucent My IC Web for Office is the web
companion for Alcatel-Lucent analog, 8 and 9
Series, DECT and VoWLAN phones, and
smartphones
• Configure your business phone and mobility
options remotely from a computer or smartphone
connected to the Internet and benefit from
nomadic facilities

BASE SOLUTIONS
• Alcatel-Lucent My IC Web for Office • Alcatel-Lucent My IC range set of services
• PC-based web companion • Routing services
• Alcatel-Lucent My IC family look-and-feel • Call setup
• Compliant with many browsers (for example, • Dial by name
Microsoft Internet Explorer ®, Mozilla ® Firefox ®, • Contact list
Apple Safari®) • Visual voice mail
• Secured access • Call log
• UDA extension: support of additional information
such as multiple numbers (mobile, home …),
company name, user picture…


AUDIO CONFERENCING

KEY BENEFITS
• Cost reduction
Master − Rapid return on investment
compared with outsourced
audio conferencing services
− Reduced travel expenses
• Increased team efficiency
− Weekly team meetings
Participants − Task forces

• Three-party conference • Six-party conference bridge
• Chairperson plus five participants
• Easy to organize and activate; protected
by authentication code
• Simple access with voice prompt guidance
• Participants arriving or leaving are clearly
indicated by a tone


ALCATEL-LUCENT OMNITOUCH 4135
IP CONFERENCE PHONE

KEY BENEFITS
• Increases collaboration and enables creative
exchanges with remote parties
• Enables spontaneous group brainstorming and
problem-solving sessions
• Reduces travel and administration time and costs
• Enables high-quality audio conferencing

• SIP connectivity • Expansion for large rooms –
• Support for Power over Ethernet (PoE) a combination of the unit’s omnidirectional
• Four + one simultaneous connections microphone with directional microphones
• Up to four user profiles increases voice pickup from 30 m2
• Call recording function on SD memory card (320 ft2) to twice that
• Conference guide enables group calls
• LDAP client with direct access to directory
• Easy configuration with the web interface


ALCATEL-LUCENT OMNITOUCH 4125
COMPACT CONFERENCING MODULE

KEY BENEFITS
• Increases collaboration by enabling creative exchanges
with remote parties and spontaneous group
brainstorming and problem-solving sessions
• Enables high-quality audio conferencing without
additional phone lines
• Leverages the installed base of Alcatel-Lucent fixed-line
phones and advanced telephony features
• Reduces travel and administration time and costs

BASE SOLUTIONS
Compact and easy-to-use audio conferencing • Crystal clear, natural sound: Konftel® OmniSound®3
module, optimized technology with full duplex, 360º ultra-sensitive
• Plug-and-play audio conferencing microphone and three built-in surround speakers
• Easy to connect: plugs into headset jack on Alcatel-Lucent transmits crystal clear conference calls
phones • Fifteen levels of speaker volume and three levels of
• Easy to use: no configuration required microphone input sensitivity
• Uses existing phone line
• Easy switching between hands-free capability
on 8 Series Phones and 9 Series Digital Phones and the
OmniTouch 4125 Compact Conferencing Module


AUDIO AND WEB CONFERENCING
KEY BENEFITS
• Less than one-year return on investment with in-
house replacement for per-minute/per-seat audio and
web conferencing
• Increased productivity and efficiency
− Ad hoc and event-based communications and features that
meet the needs of all users
− Presence-based, ad hoc communication eliminates
asynchronous tools to reduce e-mail and time-consuming
voice mail tag
• Flexible deployment options
− Deploy audio-only, web-only, or both for multimedia
collaboration

BASE SOLUTIONS
• Alcatel-Lucent OmniTouch 8660 My Teamwork™ • Feature set includes:
Conferencing and Collaboration, Office Edition: software- − Dial-in or dial-out conferencing with scheduled, recurring,
and browser-based solution, deployed on-site with no meet me and ad hoc modes
proprietary hardware or client download required − Desktop and application sharing for data collaboration sessions
• Software packages − Presence-aware with telephony and online indicators
• Packaged and priced with eight and twelve ports with − Audio recording, IM archiving and multilingual support
Alcatel-Lucent OmniPCX Office RCE SIP trunking software − Attachment distribution and Microsoft Windows Mobile Pocket
licenses included PC client
• Capacity: ADDITIONAL OPTIONS
− Up to 44 audio conferencing ports
• Two additional audio or web conferencing ports
− Up to 120 data conferencing ports
− Maximum 3000 IM users


TEAMWORK WITH PIMPHONY SOFTPHONE TEAM

KEY BENEFITS
• Easily supervise team activities
• Improve teamwork
• Improve customer satisfaction

• Alcatel-Lucent PIMphony Softphone Team • Alcatel-Lucent PIMphony Softphone IP Media
• Team Assistant and Supervision facilities − VoIP audio media on PC
• Easy and efficient call monitoring − USB handset or headset
and distribution • Alcatel-Lucent Extended Communication Server
− Collaboration and information sharing


VISUAL COMMUNICATION

KEY BENEFITS
Video communications
• Cost-effective videoconferencing
over the Internet
• High-quality solution for any
end-point, display, user or place
• Best video quality whatever
the bandwidth

• LifeSize®
Passport and Passport Connect desktop-based for • LifeSize Camera (Focus™, 10x™ or 200™)
personal office, home workers and collaboration rooms • LifeSize Phone™:
• LifeSize Express: for small meeting rooms and • high-definition audio conference phone
work groups • LifeSize MicPod™:
• LifeSize Team: for conference room multipoint with up to • compact, high-definition audio microphone
three distant parties (embedded MCU to connect multiple • LifeSize Networker™:
sites) • all-in-one enhanced ISDN gateway to connect
LifeSize IP video systems with ISDN video
• High-quality video; low-bandwidth room systems systems
• Standards-based (SIP, H.264, H.263, open APIs)


CLOUD BASED VIDEO COLLABORATION

KEY BENEFITS
LifeSize®
Connections™ • High-definition video-conferencing systems
• Flexible & per user fees video conferencing
in business
GUEST • Obtain a rapid ROI by reducing travel costs
• Increase the efficiency of the workgroup
• SMBs can reconfigure its user community in
real time as LifeSize Connections offer sold
using 1 Year x N users licenses.

BASE SOLUTIONS • Features: 9-way calling, 720p30, Guest invite capabilities; call anyone,
Easy web-based administration, Concurrent HD video and data-sharing,
LifeSize ® Connections™
Secure encrypted media and signalling,
• Cloud based services open new opportunities for • Capabilities:
SMB without the need for front end investments • Bridging : Connect distant together in the cloud
• 1 year licenses for desktop (free application) • Firewall traversal : Each one connects to the cloud using OUT
going flows form their CPE directory services,
• 1 year licenses for end points Video LifeSize • Web Administration from the cloud
• Components: LifeSize endpoints (optional), PC/Mac desktop clients
(free), Administrator console (included in the voucher)


ALCATEL-LUCENT RCE FAX SERVER

KEY BENEFITS
• Cost savings and quick ROI
• Reduce ongoing fax machine-related costs
• Eliminate junk fax-related costs
• Improve collaboration and productivity
• Secure sensitive data
• Route sensitive documents to designated
recipients
• Centralize fax management

• IP fax solution based on a powerful • Designed for small and medium • Two additional fax ports
appliance enterprises
• Send and receive faxes • Web-based administration
from a web browser • Monitoring and reporting features
• Send faxes from a Microsoft • Per-user/per-profile security settings
Windows application; print to fax • Simplified user management
• Send and receive faxes • Two fax ports
from an e-mail client • Back –up & restore
• E-mail notification
• Fax history
• Fax queuing


CONVERGED VOICE AND DATA NETWORK

YOUR NEED
• Optimize converged voice
and data network infrastructure
and multisite networking
OUR SOLUTIONS
• IP networking
• Remote site or remote worker
• Converged IP infrastructure
• Alcatel-lucent OmniSwitch 6450
• Networking on ISDN or
private lines
• Security protection with Fortinet


IP NETWORKING

IP public carrier
IP private
network
network KEY BENEFITS
• Communications
cost savings
• One cabling infrastructure
for voice and data
• Plug-and-play
• Telephony services
transparency

• Alcatel-Lucent OmniPCX Office RCE • Alcatel-Lucent OmniTouch 8082 My IC Phone
• SIP trunking to public carrier network • Alcatel-Lucent IP Touch 8 Series Phones
• Private IP network • Alcatel-Lucent PIMphony Softphone IP Media
• ITU-T H.323/SIP • Alcatel-Lucent OmniVista™ 4760 Network
• Telephony feature transparency Management System (NMS)
− Call accounting
− Centralized network management
• CSTA/XML application openness
• Alcatel-Lucent OmniSwitch and OmniAccess
infrastructure


REMOTE SITE OR REMOTE WORKER

KEY BENEFITS
• Full telephony services
• Always stay in touch with
your company
• Cost-effective remote
connection
• Secure remote connection

• Alcatel-Lucent OmniPCX Office RCE • Alcatel-Lucent OpenTouch 8082 My IC Phone
• Alcatel-Lucent IP Touch 8 Series Phones
• Alcatel-Lucent PIMphony Softphone IP Media
• Alcatel-Lucent OmniSwitch and OmniAccess
infrastructure


CONVERGED IP INFRASTRUCTURE

OmniSwitch 6450
KEY BENEFITS
• Entry-level solution with advanced
OmniSwitch 6250
features at competitive price
• No need for local power supply for
OmniSwitch 6400 IP phones (one cable)
• Perfect solution for IP telephony in
IP Touch 4038 EE SMB market
− QoS
− Easy to install (single LAN and DHCP)
− Easy to manage

BASE SOLUTIONS
• OmniSwitch 6250 Stackable Fast Ethernet Switch: • OmniSwitch 6450 Stackable Gigabit LAN Switch:
− 24 or 48 ports, non-PoE and PoE − 10, 24 or 48 ports, non-PoE and PoE
− Stackable to eight units in a virtual chassis − Level 2+ Gigabit
− Layer 2+ Fast Ethernet stackable Gb port − Up to 10G stacking
− 2.5G stacking

• OmniSwitch 6400 Stackable Gigabit LAN Switch: ADDITIONAL OPTIONS
− 24 or 48 ports, non-PoE and PoE
− Level 3 static routing, Gb port • External backup power supply
− 10G stacking • Optical Ethernet transceivers: 100Base-FX, 1000Base-SX,
1000Base-LX


Alcatel-Lucent OmniSwitch 6450

KEY BENEFITS
• Ideal for SMB organizations
• Low Power consumption
• Performance, Reliability, and Security
• Provide the speed you need 64XX = 10/100/1000
• Simplicity without compromise
• Auto detect features for IP Telephony
• User based QoS features
• Simplified Mgt Interface
• Tested and validated end to end solution
• POE for powering the Wifi Access Points & IP Phones
• Growth without growing pains
OmniSwitch 6450 • Easy to expand the network through stacking multiple switches
P10/P24/P48 • Consistent software feature across the 6250, 6400 and 6450
• Scalable to 10 GigE for network connections (6450)

BASE SOLUTIONS − fixed configuration chassis in a 1U form
ADDITIONAL OPTIONS
• OmniSwitch 6450 Stackable Gigabit LAN factor and comes with: • External backup power supply
Switch: − 2 x Gigabit fixed SFP ports (SFP+ • Ethernet SFP optical transceivers,
− 10, 24 or 48 ports, POE or non POE for 24/48 ports) stacking module and cables
− 10L ports: a light version (10/100) − an internal AC power supply with a
− Support for POE and POE+ (6450) country specific power cord
− Up to 10 Gigabit − RJ-45 to DB-9 adaptor and user
manuals access card


NETWORKING ON ISDN AND PRIVATE LINES

ISVPN
Site 1 Site 2

KEY BENEFITS
• Work as a single company
with centralized services
• Optimize resources
• Improve company image

• Industry-specific virtual private • DECT mobility
network (ISVPN) services via ISDN • Alcatel-Lucent OmniVista 4760 NMS
or private lines call accounting
• Automatic Route Selection • Network management center
• Private, homogeneous numbering plan
• Call by name: 3000-name directory
• Call path optimization
• Least-cost routing


SECURITY PROTECTION WITH FORTINET

KEY BENEFITS
• Work Unified security architecture: Multi-threat protection
from a single device increases security and lowers costs.
FortiGate-20C

• Simple licensing: Hassle-free unlimited user licensing and
comprehensive feature set increases ease of deployment and
maintenance.
• Multi-port wired: Multiple network interfaces enable flexible
FortiGate-40C deployment & improve protection with multiple security zones
FortiGate FortiGuard • Desktop form-factor: Compact, lightweight and designed for
Network Real time small environments
Security Platform Security Services

BASE SOLUTIONS
• Firewall, IPS, application control, VPN, and web filtering • Unified Threat management
• One WAN interface and four internal switch ports offer • ASIC-based multi-threat security platform
• Unlimited user licensing • Third party certifications
• FortiGuard Subscription Services deliver automated, real-time, up-to- • Common OS across all platforms
date protection against security threats and exploits. • Single management interface
• Antivirus, antispyware, antispam and data leakage prevention
• Security services with FortiGuard Services
• Fortigate 20C • Antivirus,
• 20 Mbps performance delivers fast throughput • IPS,
• Fortigate 40C • Antispam,
• 200 Mbps performance delivers fast throughput • Web content filtering,
• Application control


HOTEL AND HOSPITALITY

YOUR NEED
• Optimize daily tasks and improve
guest services in your hotel

OUR SOLUTIONS
• Hotel and hospitality


HOTEL AND HOSPITALITY

PSTN
ISDN
Room 101 Room 204 Room 302
KEY BENEFITS
• Increases staff efficiency
• Optimizes daily tasks
• Professional welcome
for guests
Hotel driver Printer
Welcome desk Hotel front office
Hotel staff
General manager (PMS, CMS)

• Embedded hotel solution • Office Link Driver (OLD) integration
• Front desk office services with hotel front office (PMS, CMS)
• Guest services • DECT or WLAN mobility for clients
(messages, languages, and so on) or administrative staff
• Guest mailbox • Reception phone add-on module
• Wake-up calls (one key, one room)
• Room status • Automated attendant for hotel
• Pre-payment services information
• Cost control


FUTURE-READY SOLUTIONS

YOUR NEED
• Optimize costs

OUR SOLUTIONS
• State-of-the-art telephony
infrastructure
• Large range of connection types
• End-to-end IP telephony solution
• Warranty and system
evolution assurance
• Enterprise Solutions Sales
e-Learning offer
• Ecosystem for complementary
solutions in AAPP Program


STATE-OF-THE-ART TELEPHONY
INFRASTRUCTURE

Alcatel-Lucent OmniPCX Office 236 users
Rich Communication 160 users
KEY BENEFITS
Edition (RCE) • Easy to expand
Large
30 to 90 users • Complies with all
Medium open standards
15 to 60 users
Small • Easy to maintain
6 to 20+ users
Compact Unit • Flexible power
6 to 16 users
supply autonomy
Example of sizing for a TDM company

• Alcatel-Lucent OmniPCX Office RCE • Wall-mounting kit
Compact Unit, native wall-mounted • Data bay integration: rack-mounting kit
• Three rack choices according to • Standard power backup (90 min)
capacity required: OmniPCX Office RCE • Enhanced power backup: external
Small, Medium and Large are rack- battery pack (up to 8 h)
based and stackable
• Average 10-min battery backup
• Hot-pluggable boards


LARGE RANGE OF CONNECTION TYPES

Alcatel-Lucent
OmniPCX™ Office RCE
SIP SIP at the core KEY BENEFITS
• Flexible to fit your needs
ISDN/PSTN • Scalable to evolve with you
• Modular with a large choice
Internet
of connections
• Open to external applications

• Analog/digital public access • Ethernet LAN interface
• IP networks • Radio base station for DECT handsets
• Digital phone connection for • Wi-Fi infrastructure for Alcatel-Lucent
Alcatel-Lucent 9 Series Digital Phones OmniTouch WLAN Handsets
• IP phone connection for • Remote access service
Alcatel-Lucent IP Touch 8 Series Phones • CTI TAPI 2.1
• SIP connection for Alcatel-Lucent • CSTA interface
OmniTouch 8082 My IC Phone
• Connection for analog and fax devices
• CTI TAPI 2.0 interface


END-TO-END IP TELEPHONY SOLUTION

OmniPCX Office RCE cabinets for up to 200 IP users
Communication

Compact Unit Small Medium Large
Servers

BASE SOLUTIONS
• Alcatel-Lucent OmniPCX Office
Rich Communication Edition,
wall-mounted or rack-mounted
LAN • SIP inside
WLAN

OmniAccess
ADDITIONAL OPTIONS
OmniSwitch 6450
WLAN 4306 • Network infrastructure
24/48 ports
• Alcatel-Lucent OmniAccess WLAN
Switch
Infrastructure

OmniAccess • Alcatel-Lucent OmniSwitch
Network

WLAN AP OmniSwitch 6450 Stackable LAN Switch
10 ports • Network Security with Fortinet

OmniAccess OmniSwitch 6400
WLAN IAP
24/48 ports KEY BENEFITS
• Complete, end-to-end
OmniAccess
OmniSwitch 6250 solution for IP telephony
24/48 ports
WLAN RAP • Can mix traditional
and IP telephony for
Threat containment smooth evolution
Network
Security

FortiGuard
FortiGate-20C FortiGate-40C Real time Security Services


WARRANTY AND SERVICES

KEY BENEFITS
• Communication system always up
to date
• Latest technology and feature
evolution
• Low investment for service
continuity

BASE SOLUTIONS

• Alcatel-Lucent hardware exchange during warranty period

• Alcatel-Lucent Software Maintenance Services (SMS)
− Software support according to Alcatel-Lucent software policy


ALCATEL-LUCENT ENTERPRISE SOLUTIONS
SALES E-LEARNING OFFER
KEY BENEFITS
• Training and certification free of charge
• Rapid acquisition of knowledge bases
• Web-based training, removing travel costs
• Optimized training time by staying in
the office
• Courses available in French, English,
Spanish and German

COURSE CONTENT CERTIFICATION
• Understanding the Proposition Who needs certification?
• Generating Sales Opportunities • The Alcatel-Lucent Certified Sales Representative (ACSR) certification is dedicated to the sales
• Presenting Our Credentials representatives who sell Alcatel-Lucent products and solutions.
• Case studies Why certify?
• Sales tools • In today's business world, customers expect a high degree of competency from solutions
providers. The certification allows them to benefit from Alcatel-Lucent know-how and to be
accredited for that knowledge.
WHERE?
• Alcatel-Lucent Business How to get certified?
Partner Portal • The certification exam is based on ten questions available online. The required score to pass the
exam is 70%.


ALCATEL-LUCENT APPLICATION PARTNER
PROGRAM (AAPP)
The AAPP helps Partners build,
integrate, test, deploy, maintain and
promote their applications across
Alcatel-Lucent’s complete portfolio of
solutions for enterprises.

3 MAIN MISSIONS WHERE?
 Provide developers with easy access to development tools AAPP Factory

 Test and verify the inter-working of comprehensive range of Alcatel-Lucent Application Partner Portal
third-party applications

 Promote Partners through Alcatel-Lucent distribution channels Alcatel-Lucent Enterprise Business Portal

KEY BENEFITS
For end customers For Business Partners For AAPP members
 Rich and reliable source of new solutions  Verified inter-working  Wide range of tools and services for
 End-to-end solutions for vertical and  Technical support for run-time development and testing
horizontal markets  Easier to work with APs, integrate with,  Graduated support
 Inter-operability with existing systems maintain  Recognition from Alcatel-Lucent
 Easier to develop customized applications  Drive new business opportunities Customers and BPs
 Joint marketing actions with Partners


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