Donna's Resume

1. D O N N A P . M I C H A E L - W I L S O N
JOB TARGET
Food and Nutrition Services
CAPABILITIES
 Direct the Food & Nutrition Service Department at a Houston
area hospital by providing nutritious meals to patients,
employees and visitors. Manage the daily operations of patient
room service, retail café and catering food service
 Facilitate Performance Improvement of nutrition-related &
multidisciplinary processes and initiate clinical monitors based
on identified need
 Utilize Excellent Computer Skills (Microsoft Office:
Word/PowerPoint/Excel/Outlook, Nomad, HealthQuest,
CARE4, etc.)
 Prepare Documents, Give Presentations & Email
Correspondence daily working closely with various
Multidisciplinary Department Directors, Managers and
Physicians
 Actively Participated in six (6) Joint Commission Surveys,
including Memorial Hermann Hospital's preparation for
JCAHO Visits in 2000, 2003 & 2005. Responsibilities included
department policies review and revision, represent the
department at JCAHO's 'Care of the Patient' Interview, provide
answers to surveyor's food service and nutrition-related
questions
 Co-Chair the Memorial Hermann Healthcare System Clinical
Nutrition Committee bi-monthly meetings
 Clinical Preceptor for Texas Woman’s University and
University of Houston Dietetic Internships, and San Jacinto
Dietetic Technician Internship clinical nutrition rotations year-
round
 Prepare & Facilitate the Dietetic Internship Food & Nutrition
Service Orientation Program for five (5) hospitals in the
Memorial Hermann Hospital System annually
2710 GRANTS LAKE BLVD, UNIT K1, SUGAR LAND, TEXAS 77479
Home/Mobile (713)805-4777
Email: donnapatrice11@yahoo.com

2.  Prepare & Manage the Food & Nutrition Service (FANS)
Department Cost Center Annual Budget, which include salaries
(worked, non-worked & overtime), drugs/pharmacy supplies,
business supplies, office/printer supplies, computer hardware,
minor equipment, paper, copier charges, forms, publications &
subscriptions, special functions, etc.
 Develop and Revise FANS departmental Policy/Procedure
documents annually or as needed
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3. ACCOMPLISHMENTS
• Press Ganey Inpatient Satisfaction Survey:
 Won 5 ‘Best of the Best’ Quarterly Room Service Awards within the last 2
years
 Participants included 8 other MH hospitals (4 Patient Room Service Accounts)
 Average PG Score: 95th
%tile
• Food Service Department Employee Satisfaction Survey (MH System Goal: 4.25):
10/06 – 4.51
10/07 – 4.39
10/08 – 4.36
• Retail Customer Service Survey
 2008 Retail Customer Satisfaction Results: 83% Overall Customer
Satisfaction
 2nd
Highest in the MH System
 Highest among MH Acute Hospitals
• Retail Revenue exceeded budgeted goals:
FY’08 Exceeded Revenue Budget by 11%
FY’09 Exceeded Revenue Budget by 16% (as of 12/08)
 Performance Improvement Facilitated & Completed:
1. Revised the MHSW Parenteral Nutrition Form (Benefit: Patient Care,
Patient Safety & Cost Efficiency)
2. Facilitated completion of the Nutrition Screening/Referral Process
(Benefit: Patient Care & Cost Efficiency)
3. Initiated a Safe Tube Feeding Administration HACCP Program
(Benefit: Patient Safety)

 MHSW Excellence Award 2002 Direct Caregiver Recipient.
Nominated by clinical nutrition staff
 Expanded the MHSW Outpatient Nutrition Clinic from 1½
FTEs (1 full-time and 1 part-time Dietitian) in 1998 to currently
2½ FTEs (2 Dietitians and 1 part-time Office Assistant). This
initiative resulted in reduced appointment delays, reduced ‘no
shows’ and increased revenue. But most of all… increased
patient and physician satisfaction.
 Wrote Nutrition Articles for the American Liver Foundation
quarterly Newsletter and periodically provided nutrition
presentations to both the American and National Liver
Foundation local chapters
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4.  3 Television Interviews:
1. CNN Interview on ‘Hypertension in Blacks’ with Carolyn O’Neil,
Atlanta, GA
2. Channel 5 Interview on ‘Multivitamin-Mineral Supplementation and the
Elderly’ with Dianne Davis, Atlanta, GA.
3. Channel 57 ‘Atlanta Live’ Interview on ‘Nutritional Intervention and
Morbid Obesity’, Atlanta GA
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5. WORK HISTORY
08/08 - Present UNIVERSITY OF HOUSTON Houston, TX
Adjunct Online Nutrition Course Instructor
10/03 – 01/09 MEMORIAL HERMANN SUGAR LAND HOSPITAL Sugar Land, TX
Food & Nutrition Service Director
11/98 - 10/03 MEMORIAL HERMANN SOUTHWEST HOSPITAL Houston, TX
Critical Nutrition Support/Clinical Nutrition Manager
05/96 - 10/98 GEORGIA BAPTIST HOSPITAL Atlanta, GA
Clinical Nutrition Manager
09/91 - 04/96 EMORY UNIVERSITY HOSPITAL Atlanta, GA
Clinical Nutritionist II- Liver Transplant
09/94 – 05-95 DEKALB COMMUNITY COLLEGE Atlanta, GA
Nursing Program Adjunct Instructor, Nutrition
06/87 - 08/91 THE METHODIST HOSPITAL Houston, TX
Clinical Dietitian – Oncology/HIV
EDUCATION
 Texas Women’s University, Houston, Texas
Masters of Science in Human Nutrition, 6/92
 Andrews University, Berrien Springs, Michigan
Bachelor of Science in Dietetics, 6/83
 Registered Dietitian
 Licensed Dietitian
 ServSafe Certification
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6. WORK HISTORY
08/08 - Present UNIVERSITY OF HOUSTON Houston, TX
Adjunct Online Nutrition Course Instructor
10/03 – 01/09 MEMORIAL HERMANN SUGAR LAND HOSPITAL Sugar Land, TX
Food & Nutrition Service Director
11/98 - 10/03 MEMORIAL HERMANN SOUTHWEST HOSPITAL Houston, TX
Critical Nutrition Support/Clinical Nutrition Manager
05/96 - 10/98 GEORGIA BAPTIST HOSPITAL Atlanta, GA
Clinical Nutrition Manager
09/91 - 04/96 EMORY UNIVERSITY HOSPITAL Atlanta, GA
Clinical Nutritionist II- Liver Transplant
09/94 – 05-95 DEKALB COMMUNITY COLLEGE Atlanta, GA
Nursing Program Adjunct Instructor, Nutrition
06/87 - 08/91 THE METHODIST HOSPITAL Houston, TX
Clinical Dietitian – Oncology/HIV
EDUCATION
 Texas Women’s University, Houston, Texas
Masters of Science in Human Nutrition, 6/92
 Andrews University, Berrien Springs, Michigan
Bachelor of Science in Dietetics, 6/83
 Registered Dietitian
 Licensed Dietitian
 ServSafe Certification
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