Career Portfolio By Donna Wilson.13009


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Career Summary & Curriculum Vitae

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Career Portfolio By Donna Wilson.13009

  1. 1. Food & Nutrition Services Career Portfolio Donna P. Wilson, MS, RD, LD
  2. 2. Career Portfolio Summary of Achievements Donna Wilson, MS, RD, LD
  3. 3. Achievements <ul><li>Significant Accomplishments </li></ul><ul><li>8 yrs - FANS Management Experience   </li></ul><ul><li>9 yrs - Clinical Nutrition Experience   </li></ul><ul><li>Won 5 Press Ganey Awards for Patient Satisfaction ‘Best of the Best’ </li></ul><ul><li>Highest Retail Customer Satisfaction Survey Scores ‘08 </li></ul><ul><li>Actively participated in 6 JCAHO Surveys   </li></ul><ul><li>Co-chair MH System Clinical Nutrition Comm. </li></ul><ul><li>Teach/Lecture FANS/Medical Staff, High School, College, Community Groups </li></ul><ul><li>3 Television Interviews on nutrition topics </li></ul><ul><li>MH ‘Excellence Award’ recipient 2002 (nominated by clinical nutrition employees)   </li></ul>FNS Director Position Importance Recruit, train, direct & evaluate staff Mentor clinical & food service staff. Inspire staff to meet customers’ needs by treating employees as my first customers Marketing & Inter-Departmental Focus Groups to determine and meet customer’s needs Train and prepare FANS Department for JCAHO visits. Equipped to face issues from a System Perspective . Present lectures/in-services to various target audiences. Professionally represent FANS Dept and hospital in the community. Provide great customer service (internal & external customers).
  4. 4. Career Portfolio Curriculum Vitae Donna Wilson, MS, RD, LD
  5. 5. Curriculum Vitae <ul><li>EDUCATION: </li></ul><ul><li>Master of Science in Nutrition , Texas Woman's University; Houston, TX, 1992 </li></ul><ul><li>Bachelor of Science in Dietetics , Co-ordinate Undergraduate Program (CUP), Andrews University; Berrien Springs, MI, 1983 </li></ul><ul><li>PROFESSIONAL EXPERIENCE: </li></ul><ul><li>Food Service Director - Food & Nutrition Services, Memorial Hermann SL Hospital, Sugar Land, TX. Oct. 2003 – Jan. 2009 </li></ul><ul><li>Clinical Nutrition Manager - Food & Nutrition Services, Memorial Hermann SW Hospital, Houston, TX. Nov 1998 – Oct 2003 </li></ul><ul><li>Home Health Nutrition Coordinator – Memorial Hermann Home Health, Houston, TX. Jan 2002 – Oct 2003 </li></ul><ul><li>Clinical Nutrition Manager - Department of Nutrition Services, Georgia Baptist Medical Center; Atlanta, GA. May 1996 - Oct 1998 </li></ul><ul><li>Clinical Nutrition Specialist-Liver Transplant Dietitian - Department of Food & Nutrition, Emory University Hospital; Atlanta, GA. Sep 1991 - May 1996 </li></ul><ul><li>Nutrition Instructor – University of Houston; Houston, TX. Aug 2008 - Present; DeKalb Technical Institute; Decatur, GA. May 1993 - Dec 1993 </li></ul><ul><li>Clinical Dietitian II-Oncology, Hematology, and Infectious Diseases - Department of Food & Nutrition, Methodist Hospital; Houston, TX. May 1987 - Aug 1991 </li></ul>
  6. 6. Curriculum Vitae cont. <ul><li>MANAGEMENT TRAINING: </li></ul><ul><li>Sponsored by Memorial Hermann, Houston, TX </li></ul><ul><li>Apr 1999 Lessons in Leadership </li></ul><ul><li>May 1999 5-Day Management Training Course </li></ul><ul><li>Nov 1999 Involving Your Staff in ‘Making a Difference’ </li></ul><ul><li>1999-2000 How to Become an Effective Leader/Manager </li></ul><ul><li>Oct 2000 Constructive Feedback </li></ul><ul><li>Dec 2000 Personality Styles & Communication </li></ul><ul><li>Feb-Jun 01 Spiritual Leadership Institute Seminar – 3 Sessions </li></ul><ul><li>Apr 2001 Staff Retention </li></ul><ul><li>Dec 2001 Improving Healthcare Quality </li></ul><ul><li>Feb 2002 ‘ Fish Sticks’ Leadership </li></ul><ul><li>Mar 2002 Understanding Press Ganey Patient Satisfaction Survey </li></ul><ul><li>Mar 2002 Budget Boot-Camp </li></ul><ul><li>Apr 2002 Quality Management – A Balanced Approach </li></ul><ul><li>Nov 2002 Living Leadership – The New Future </li></ul><ul><li>Jan-May 03 MHSW Managers Monthly Meetings </li></ul><ul><li>May 2003 Achieving FS Excellence: ‘JCAHO Survey – Tools for Success’ </li></ul><ul><li>May 2003 Peer Panel Interview Training Session </li></ul><ul><li>2003-2005 6 Leadership Development Institute Training Series </li></ul><ul><li>2007 Breakthroughs In Patient Safety </li></ul><ul><li>2008 Best Practices for Multiculturalism in Healthcare </li></ul><ul><li>2008 S LI - Extended Pathways, “Living Fast Forward…Leading in the Rapidly Changing and Often Highly Stressful World of Modern Healthcare.” </li></ul><ul><li>2008 Behavioral Interviewing </li></ul>
  7. 7. <ul><li>MANAGEMENT TRAINING: cont. </li></ul><ul><li>Sponsored by Other Professional Organizations </li></ul><ul><li>Oct 1999 The Art of Negotiating - Houston Area Dietetic Assoc. Monthly Meeting </li></ul><ul><li>Sep 2001 Setting the Standard Across the Continuum of Care - Museum of Health and Medical Science </li></ul><ul><li>Mar 02 & 03 Clinical Nutrition Managers Symposium, American Dietetic Assoc. Annual Meetings </li></ul><ul><li>October 05 & 07 AYR Room Service Training , Austin, Texas - Sodexo </li></ul><ul><li>July 07 Introduction to Emergency Management - Online </li></ul><ul><li>  July 07                  Incident Command Systems (ICS) for Health Care - Online </li></ul><ul><li>August 2008 Managing Good Employees w/ a Bad Attitude – Leadership IQ </li></ul><ul><li>September 08 Why Employee Surveys Fail (and How to Fix Them) – Leadership IQ </li></ul><ul><li>PRESENTATIONS:   </li></ul><ul><li>Jun 1989 &quot;AIDS & Nutrition Implications&quot; </li></ul><ul><li>AIDS Coalition, TWU; Houston, TX </li></ul><ul><li>Aug 1990 &quot;Nutrition Support in Bone Marrow Transplantation&quot; Oncology Team Orientation, TMH; Houston, TX </li></ul><ul><li>May 1991 &quot;Nutritional Assessment & Enteral Nutrition Selection&quot; Surgical Grand Rounds, TMH; Houston, TX </li></ul><ul><li>Dec 1991 &quot;Nutritional Concerns for Hospitalized Patients&quot; </li></ul><ul><li>Medical Grand Rounds, Emory University Hospital; Atlanta, GA </li></ul>Curriculum Vitae cont.
  8. 8. <ul><li>PRESENTATIONS: cont . </li></ul><ul><li>Jun 1992 &quot;Hypertension in Blacks“ </li></ul><ul><li>CNN Television Interview with Carolyn O’Neil; Atlanta, GA </li></ul><ul><li>Mar 1993 &quot;Multivitamin/Mineral Supplementation & the Elderly&quot; </li></ul><ul><li>Channel 5 Television Interview with Amanda Davis; Atlanta, GA </li></ul><ul><li>Sep 1996 “Practical Issues in Nutrition Support” </li></ul><ul><li> 12th Annual TPN Review Course, GA Baptist Hospital; Atlanta, GA </li></ul><ul><li>Oct 1997 “Nutrition & Liver Disease” </li></ul><ul><li>American Liver Foundation, First Methodist Church; Atlanta, GA </li></ul><ul><li>Jun 1998 “Nutritional Intervention in Morbid Obesity” </li></ul><ul><li>‘ Atlanta Live’, Channel 57 Television Interview, Atlanta, GA </li></ul><ul><li>Sep 1998 “Nutrition Screen/Assess/Monitor of Hospitalized Pts” Medical Residents Lecture Series, GA Baptist Hospital; Atlanta, GA </li></ul><ul><li>Jul 1999 “Diabetes: Meal Planning & Cooking Tips” </li></ul><ul><li>Sugarland DM Support Group, MH Sugarland Clinic; Houston, TX </li></ul><ul><li>Sep 2001 “Medicare Part-B Reimbursement for Nutrition Services” </li></ul><ul><li>Clinical Nutrition Staff In-Service, MHSW Hospital, Houston, TX </li></ul><ul><li>Jan 02 & 03 “Texas Scholars Program” Annual Presentation </li></ul><ul><li>Fort Bend ISD Middle School 8 th Graders, Houston, TX </li></ul><ul><li>Nov 2005 “Excellence Hardwired – Focus on Food Services” </li></ul><ul><ul><li>Leadership Development Training for Hospital Directors, Galveston, TX </li></ul></ul><ul><li>Oct 2008 “The Second Brain-The Gut” – Women’s Ministry, Houston, TX </li></ul>Curriculum Vitae cont.
  9. 9. <ul><li>PROFESSIONAL AFFILIATIONS: </li></ul><ul><li>American Dietetic Association (ADA) </li></ul><ul><li>American Diabetes Association (ADA) </li></ul><ul><li>Houston Area Dietetic Association (HADA) </li></ul><ul><li>Texas Dietetic Association (TDA) </li></ul><ul><li>LICENSURE & REGISTRATION: </li></ul><ul><li>Licensed Dietitian - State of Texas </li></ul><ul><li>Registered Dietitian </li></ul><ul><li>CERTIFICATION: </li></ul><ul><li>Serv Safe – City of Houston </li></ul>Curriculum Vitae cont.
  10. 10. Career Portfolio Job Responsibilities Donna Wilson, MS, RD, LD
  11. 11. Previous Job Responsibilities include but not limited to the following… <ul><li>Manage and Direct the Food & Nutrition Department , by providing room service meals for patients, café and catering service for administration, physicians, employees and visitors at MH Sugar Land Hospital. </li></ul><ul><li>Facilitate Performance Improvement of food service, clinical nutrition & multidisciplinary processes and initiate clinical monitors based on identified need. </li></ul><ul><li>Develop & Revise FANS Departmental Policy/Procedure documents annually or as needed. </li></ul><ul><li>Prepare Documents & Email Correspondence daily working closely with various Multidisciplinary Department Directors, Managers and Physicians . </li></ul><ul><li>Prepare & Manage the Food & Nutrition Department’s Cost Center Annual Budget , which include salary, food cost, special functions, major equipment repair, travel, membership dues, patient education material, enteral products, office equipment and supplies, etc. </li></ul>
  12. 12. <ul><li>Co-Chair the Memorial Hermann Healthcare System Clinical Nutrition Committee bi-monthly meetings. </li></ul><ul><li>Actively participated in following hospital's preparation for JCAHO 1989-2005 Surveys ( Methodist, Emory, Georgia Baptist, Memorial Hermann) , which included department policies review and revision, represent the department at JCAHO's 'Care of the Patient' Interview, provide answers to surveyor's nutrition-related questions. </li></ul><ul><li>Clinical Preceptor for Texas Woman’s University and University of Houston Dietetic Internships, and San Jacinto Dietetic Technician Internship clinical nutrition rotations year-round. </li></ul><ul><li>Prepare & Facilitate the Dietetic Internship Food & Nutrition Service Orientation Program for five (5) hospitals in the Memorial Hermann Hospital System annually. </li></ul>Previous Job Responsibilities include but not limited to the following… cont .
  13. 13. Career Portfolio Acknowledgements Donna Wilson, MS, RD, LD
  14. 14. Acknowledgements Direct Care Giver ‘Excellence Award’ Recipient 2001-2002 Nomination written & submitted by Jamille Bond, CNSD, RD, LD, Memorial Hermann SW Hospital – April 2002 “ Donna Michael Wilson has demonstrated a “Partners in Caring Attitude” since she started to work here, approximately 3 years ago. Caring both for the staff and the Memorial Hermann Healthcare System has been observed so many times that it is hard to pin point specific times. It is an everyday thing for her! “ Good Leaders and Managers are a key component in running a happy, quality institution, not only in keeping the institution in good working shape but keeping the employees in a motivated state of mind in the daily strive for excellence. She is that type of manager. “ Since Donna became the Clinical Manager she has continuously encouraged her staff to improve themselves in areas that would be interesting to them and would add value to the institution. Ultimately, the employee feels more satisfied/accomplished and the institution becomes more valuable.
  15. 15. <ul><li> “ Several of our staff members have benefited from this quality of hers. Several of them have attained their licensure in different nutrition areas increasing the value of our department. “ Example : Two (2) employees have become licensed dietetic technicians, one (1) became a certified nutrition support expert, and another one (1) a certified diabetic educator. </li></ul><ul><li>“ Donna has put a Clinical Nutrition Department together that would be the envy of other hospitals - a smart and energetic group! Her hiring skills are excellent and very fair. Again, she keeps Memorial Hermann and her staff on her mind. She gets the staff involved in the hiring process, looking at the individual’s skills as well as their personality in order to hire a well-rounded individual that will be an asset to the department and the system. </li></ul><ul><li>“ She has immensely improved the communication among our department, among co-workers and with management, keeping an ‘open door’ policy and thorough regular staff meetings. </li></ul><ul><li>“ Donna’s listening skills are superb, letting her staff vent and express themselves without making the staff feel threatened, which again improves communication and morale. </li></ul><ul><li>“ She takes quick action with ideas that are brought up by staff, which makes the staff feel like they have some input regarding their jobs. Example : The staff wanted to start wearing scrubs, she looked into it, a fair vote was taken and we are now wearing comfortable clothing that make our days easier. </li></ul>Acknowledgements cont.
  16. 16. Acknowledgements cont. “ An issue recently came up regarding the clinical staff salary ranges, and whether these were fair salary adjustments compared to the Houston market. Donna again exhibited excellent leadership skill, trying to keep the best interest of her staff and Memorial Hermann in mind. She listen to the issue, ask us to do some research and gave us the advice and direction we needed to address this issue with upper management in a way to get the best results. Again both management and her staff were served with the best results. Management saw the problem and corrections were made. “ Donna is also a very spiritual person and incorporates this into her everyday work environment very well. She shares spiritual thoughts in such a way that her staff benefits from them making their everyday activities seem more meaningful. Very often the days may become dull and you may lose perspective of what life and taking care of patients is all about. She brings us back to earth, making us remember to take time to ‘smell the flowers’. “ The Clinical Nutrition Staff would like to say a special ‘Thanks’ to Donna! She is a true partner in caring and we feel she is an asset to the management team of Memorial Hermann Healthcare Systems.”
  17. 17. Career Portfolio Future Goals Donna Wilson, MS, RD, LD
  18. 18. Future Goals <ul><li>To ensure Food and Nutrition Services is providing the best quality food service and clinical nutrition care to all our customers </li></ul><ul><li>To promote a healthy lifestyle by facilitating nutrition education and supporting other wellness programs </li></ul><ul><li>To serve as a healthcare advocate by promoting our goals for ‘clinical excellence & patient satisfaction’ to the community at large </li></ul>