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Driving business-agility-with-business-process-management-slide

  1. 1. Dr. Angel Diaz VP, IBM BPM and Connectivity Driving Business Agility With Business Process Management © 2009 IBM Corporation
  2. 2. IBM Business Process Management We are making progress on a Smarter Planet Smarter Traffic $15 Million Average Savings Smarter Energy 15% Average Peak Reduction Smarter Supply Chains 30% Average Cost Reduction 2 © 2009 IBM Corporation
  3. 3. IBM Business Process Management Yesterday’s best in class… is no longer good enough Workforce: Supplier Lead Time: 26% more productive 62% faster in 2 years in a decade Dock to Stock: IT Services: 50% faster in 2 years 25% faster in 2 years Tomorrow’s leaders must find new ways to grow 3 Sources: United States Bureau of Labor Statistics, United States Department of Energy, IBM Benchmarking Programs © 2009 IBM Corporation
  4. 4. IBM Business Process Management Global business executives agree: Top performers focus on growth Top performers focus on growth while …And are 3x more likely to have others focus on stabilization… work practices that are: 43% 40% Dynamic: 32% 29% 28% • 2x greater use of process automation and modeling 18% Collaborative: • 3x greater use of collaborative workspaces Connected: Developing New Expanding into Regulatory • 9x greater use of SOA Offerings New Markets Change Significant Outperformers All Others 4 Source: IBM IBV Study, 2010 © 2009 IBM Corporation
  5. 5. IBM Business Process Management We are reaching a process inflection point Dynamic change Ad-hoc, dynamic Extensive and inclusive business tasks networks Social and contextual Business and IT capabilities convergence Take control of your processes to fuel new growth while optimizing costs and drive Greater Business Agility 5 © 2009 IBM Corporation
  6. 6. IBM Business Process Management Processes must be optimized across your broad business network Claims Payment Agents & Partners & Producers Re-insurers Insurance Carrier Internal Auto LOB Employees Con- sumers Commercial LOB Con- sumers Home LOB DMV Out- Financial sourced Institutions Service Providers 3rd Party Services 6 © 2009 IBM Corporation
  7. 7. IBM Business Process Management Drive process performance by aligning the engines of agility Retail example Agile businesses that actively converge business and technology have • 7% higher EPS growth • 45% higher ROI than their industry peers 7 © 2009 IBM Corporation
  8. 8. IBM Business Process Management Drive process performance by aligning the engines of agility Retail example 8 © 2009 IBM Corporation
  9. 9. IBM Business Process Management BPM from IBM empowers business-driven change And increased agility through continuous process optimization • Rich capabilities to support all BPM project areas • A strong foundation to scale projects across the business network 9 © 2009 IBM Corporation
  10. 10. IBM Business Process Management Achieve agility and growth with IBM BPM today… Discover Insights that enable innovation Speed value and innovation with business-led discovery and change Maximize the value of business interactions Collaborate and connect with rich information in the right context Optimize productivity and resources Broadly flexibly and continuously improve and govern processes 10 © 2009 IBM Corporation
  11. 11. IBM Business Process Management Business-led discovery, innovation, and change Document and analyze processes while leveraging the cloud • Capture key business factors, actionable strategies, and align your process initiatives • Leverage community-based best practices and industry content IBM BPM Blueprint • Visualize the relationships between your business documents IBM BPM BlueWorks • Collaborate & communicate with other 11 WebSphere Business Compass stakeholders & leaders across the business IBM Corporation © 2009
  12. 12. IBM Business Process Management Business-led discovery, innovation, and change Extend model-driven design across the process lifecycle Business Analyst IT Developer Modeling Implementation Business Business Users Leader Reports / Analytics WebSphere Lombardi Edition Interaction / Forms 12 WebSphere Dynamic Process Edition © 2009 IBM Corporation
  13. 13. IBM Business Process Management Interaction and collaboration with role-based tools that increase alignment with IT Business Users Empower Users Business IT Business IT Leader Leader Process IT Developer Owner Business IT Architect 13 Analyst © 2009 IBM Corporation
  14. 14. IBM Business Process Management Interaction and collaboration Effectively manage human tasks and workflow WebSphere Process Server • Flexible allocation of work maximizes human resources and manages time constraints • Rebalance and optimize team-based work with changing business conditions • Adjust processes "in-flight" to enable smart collaboration between knowledge workers • Quickly customize your end user experience and integrate documents, images, or third party visualizations (e.g., gadgets) 14 © 2009 IBM Corporation
  15. 15. IBM Business Process Management Continuous process optimization Monitor, predict, and act with real-time business visibility • Monitor metrics, business situations, and events in real-time • User customizable dashboards to ensure targeted, relevant information • Feed and correlate alerts with business event processing for enhanced pattern • Interact directly with processes in real-time • Predict future values of KPIs based on historic and cyclic trends • Trigger alerts when predicted values indicate a problem WebSphere Business Monitor detection 15 © 2009 IBM Corporation
  16. 16. IBM Business Process Management Continuous process optimization Transform visibility into rapid execution with business rules • Rapidly deploy changes across processes • Re-use decision assets User Tools • Maximize automation • Improve decision governance • Extend rule authoring to business users Rule Repository Transparent Execution Server Decision Service Orchestrated Processes Automated Business Decisions 16 WebSphere ILOG BRMS © 2009 IBM Corporation
  17. 17. IBM Business Process Management IBM capabilities infuse your processes with “points of agility” Events Analytics Collaboration Rules Content Monitoring Identify Target Customers and Offering Product Manager Monitor & Create Execute Evaluate Campaign Campaign Campaign Marketing Manager Define Approve Marketing Campaign Strategy VP of Marketing Delivery Channel Customer Modeling & Design Workflow & Integration 17 © 2009 IBM Corporation
  18. 18. IBM Business Process Management IBM capabilities infuse your processes with “points of agility” Events Analytics Collaboration Rules Content Monitoring Identify Predictive Analytics Target Customers Analyze 18 - 24 year and Offering Product Manager customer segment old to determine the likelihood of campaign Monitor & response Create Execute Evaluate Campaign Campaign Campaign Marketing Manager Define Approve Marketing Campaign Strategy VP of Marketing Delivery Channel Customer Modeling & Design Workflow & Integration 18 © 2009 IBM Corporation
  19. 19. IBM Business Process Management IBM capabilities infuse your processes with “points of agility” Events Analytics Collaboration Rules Content Monitoring Identify Target Customers and Offering Product Manager Monitor & Create Execute Evaluate Campaign Campaign Campaign Marketing Manager Define Approve Marketing Campaign Strategy VP of Marketing Define Rules If prepaid balance is less Delivery Channel than 25%, send offer to Customer load 1000 mins and get 10 mins free Modeling & Design Workflow & Integration 19 © 2009 IBM Corporation
  20. 20. IBM Business Process Management IBM capabilities infuse your processes with “points of agility” Events Analytics Collaboration Rules Content Monitoring Identify Target Collaborative Process Customers Improvement and Offering Product Manager Add SMS as a new delivery channel to the campaign delivery Monitor & Create process Execute Evaluate Campaign Campaign Campaign Marketing Manager Define Approve Marketing Campaign Strategy VP of Marketing Delivery Channel Customer Modeling & Design Workflow & Integration 20 © 2009 IBM Corporation
  21. 21. IBM Business Process Management IBM capabilities infuse your processes with “points of agility” Events Analytics Collaboration Rules Content Monitoring Identify Target Customers and Offering Product Manager Monitor & Create Execute Evaluate Campaign Campaign Campaign Marketing Manager Define Approve Marketing Campaign Strategy VP of Marketing Dynamically Update Rules If subscriber spends $5 Delivery in 1 week on mobile Channel Customer browsing, then receive 5 free SMSs Modeling & Design Workflow & Integration 21 © 2009 IBM Corporation
  22. 22. IBM Business Process Management IBM capabilities infuse your processes with “points of agility” Events Analytics Collaboration Rules Content Monitoring Identify Target Customers and Offering Product Manager Monitor & Create Execute Evaluate Campaign Campaign Events Campaign Marketing Manager If campaign promotion target is not met, send Define real-time alerts to Approve Marketing Campaign market managers and Strategy VPs VP of Marketing Delivery Channel Customer Modeling & Design Workflow & Integration 22 © 2009 IBM Corporation
  23. 23. IBM Business Process Management IBM capabilities infuse your processes with “points of agility” Events Analytics Collaboration Rules Content Monitoring Identify Monitor key KPIs Target • Sales increase % due Customers and Offering to loyal customers Product Manager • % of sales lost Monitor & Create Execute Evaluate Campaign Campaign Campaign Marketing Manager Define Approve Marketing Campaign Strategy VP of Marketing Delivery Channel Customer Modeling & Design Workflow & Integration 23 © 2009 IBM Corporation
  24. 24. IBM Business Process Management Increase your agility with IBM BPM # 1 in BPMS market share Over 5000BPM customers in over 30 countries and growing • Market leading products • Deep industry knowledge and pre-built assets • Largest partner ecosystem • Global reach and scale Only IBM has the Business Expertise and Technology Platform to get you there 24 Source: BPM market share source: Gartner Market Share, CY2008, May 2009 © 2009 IBM Corporation 24
  25. 25. IBM Business Process Management Get started building dynamic business processes today • Visit BPM BlueWorks to learn more about BPM and capture business designs • Begin documenting your BPM projects in Blueprint • Measure your business agility with the Business Agility Index • Contact IBM for a Business Process Improvement Workshop ibm.com/bpm 25 © 2009 IBM Corporation

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