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What makes an application a “good” application ? How is software experienced by end-users ? Derk Smit / Christian Campo EclipseCon Europe 2011
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Who are we ?
Software Quality
[object Object],[object Object],[object Object],Usability, a definition
[object Object],[object Object],[object Object],Usability
[object Object],[object Object],Usability Source: Productergonomie, H. Dirken I have Goals Context of Use
Usability: the user Source: Productergonomie, H. Dirken User PRODUCT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Context of Use Input Output Input Output
Usability: the product ,[object Object],[object Object],[object Object],[object Object],Source: Productergonomie, H. Dirken Product ,[object Object],[object Object],USER Context of Use Input Output Input Output
Usability: context of use Context of Use ,[object Object],[object Object],[object Object],Source: Productergonomie, H. Dirken USER PRODUCT Context of Use Input Output Input Output
Usability: interaction Operation/Manipulation Interaction Source: Productergonomie, H. Dirken Information Context of Use
[object Object],Usability Source: Productergonomie, H. Dirken I have Goals Context of Use
[object Object],[object Object],Design decisions ? Product ? Source: Productergonomie, H. Dirken USER Context of Use Input Output Input Output
Design decisions: the user ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Design decision: context of use ,[object Object],Factory floor Public space Library Crowded office space
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What does this all mean ?
[object Object],[object Object],[object Object],Usability
Usability: effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sports car  Bicycle
[object Object],[object Object],Usability: efficiency ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sports car  1-Liter car
[object Object],[object Object],Usability: satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Usability: satisfaction Experience
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What is flow ? Experience Sources:  About Face 2.0, Cooper, Reiman,  The Psychology of Optimal Experience; Csikszentmihalyi
Flow ?
Allowing for flow search
Allowing for flow search
Allowing for flow search
Allowing for flow search
Allowing for flow search
Allowing for flow save
Allowing for flow save
Allowing for flow save Demo textedit
Allowing for flow
Allowing for flow
Allowing for flow
Allowing for flow
[object Object],[object Object],[object Object],[object Object],Allowing for flow
[object Object],[object Object],[object Object],Usability: efficiency Source: About Face 2.0, Cooper, Reimann
Reducing perceptual work ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Productergonomie, H. Dirken Traffic light
Reducing perceptual work ? ,[object Object],[object Object],[object Object],[object Object]
Reducing perceptual work
Reducing perceptual work
Reducing perceptual work
Reducing perceptual work
Reducing perceptual work
Reducing perceptual work
Reducing perceptual work Label Textfield 10 px next Label 30 px Label always at the beginning of a new line 1. 2.
Reducing perceptual work I meant in an intelligent way :-)
Reducing perceptual work
Reducing perceptual work
Reducing perceptual work YES ! this is the same as the one above  
Reducing perceptual work
Reducing perceptual work ,[object Object],[object Object],[object Object]
Reducing perceptual work no longer mandatory
Reducing perceptual work
Reducing perceptual work ,[object Object]
Reducing perceptual work X  Invalid character in birthday. X
Reducing perceptual work X  Invalid character in birthday. X X
Reducing perceptual work X  Invalid format for taxnumber, no `-`allowed. X X
Reducing perceptual work ambiguous meaning of disabled
Reducing perceptual work better ? what about the label ?
Reducing perceptual work
[object Object],[object Object],Recap Source: ISO 9241-11 Flow “ Gestalt” Laws Mind this Do not interrupt this
The question is ? What is the  context of use  ? Who are my  users  ? What are their  goals  ? How can I make their work  more efficient  ? How can I make their work  more satisfying  ? How can I make their work  effective  ? How do users experience YOUR software ?
[object Object],[object Object],[object Object],[object Object],[object Object],References

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Good application final-nopics

Editor's Notes

  1. The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use This definition is from the International Organization for Standardization, which talks about Ergonomics, and software ergonomics in particular This might be very abstract, so we are going to pick out some words here to explain this a bit 07.11.11
  2. The Highlighted words are going to guide us through this presentation. We will Start by looking at the Product, User (and his Goals), and the Context of Use 07.11.11
  3. In case of software, the model also has input, output (storage), and throughput 07.11.11
  4. In case of software, the model also has input, output (storage), and throughput 07.11.11
  5. In case of software, the model also has input, output (storage), and throughput 07.11.11
  6. Most fo the times, when developing software, there is a vague idea of what the software is supposed to do throughput weg, user 07.11.11
  7. entwickler, buchhalter, sachbearbeiterin, fabrikarbeiter, astronaut, oma, hund What do you want to know about the user? 07.11.11
  8. büro, investmentbank, mobile desktop, smartphone 07.11.11
  9. Auto als bispiel 07.11.11
  10. Farben umändern 07.11.11
  11. standard form 07.11.11
  12. two column layouts 07.11.11
  13. example 07.11.11
  14. label right aligned 07.11.11
  15. colon moved 07.11.11
  16. colon removed 07.11.11
  17. und JA 2 Forms sind identisch....  (das ist der punkt) 07.11.11
  18. mandatory auf der nächsten folie 07.11.11
  19. mandatory, not dynamic 07.11.11
  20. Wrong umbenenen 07.11.11
  21. mandatory better 07.11.11
  22. error marker, noch mehr felder als error markieren 07.11.11
  23. error marker, noch mehr felder als error markieren 07.11.11
  24. error marker, noch mehr felder als error markieren 07.11.11
  25. disabled 07.11.11
  26. noch eine version machen mit disabled label 07.11.11