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Designing for delight (Giles Colborne)

by on May 27, 2010

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The slides from my presentation at UPA 2010 in Munich.

The slides from my presentation at UPA 2010 in Munich.

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110 of 26 previous next Post a comment

  • cxpartners cxpartners at cxpartners @roseannebrett There's *plenty* of anxiety and irritation in banks already, no need to create more just zap what's there. From people's natural anxiety around checking their balance to the irritation of having to click three times to log out (my bank: click to log out, are you sure you want to log out?, you have logged out now close this message saying so). Often creating delight is about putting a lot of effort into fixing 'small things'. 'Small things' can be big irritations - kind of like having a tiny stone in your shoe. 7 months ago
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  • roseannebrett Roseanne Brett, Development Manager at NAB Hello - I loved the presentation - but I do work for a bank - how can we create the anxiety?

    I'd love anyone's thoughts?

    Thanks
    Roseanne
    7 months ago
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  • cxpartners cxpartners at cxpartners @amandaparkhurst ...and really pleased you enjoyed it. 11 months ago
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  • cxpartners cxpartners at cxpartners @amandaparkhurst Thanks - here's a link to that video http://www.youtube.com/watch?v=eiE4VvVQEug 11 months ago
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  • amandaparkhurst Amanda Parkhurst, User Experience Architect at POP Hi Giles. Just saw you this past week in Lisbon and found your talk very inspiring. I plan on briefing my team at work on some of the highlights and wanted to include your talk as one of those. I'd also like to include the bird video. Could you send the link to that since it was such a fine example of the anxiety/delight. 11 months ago
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  • shatyaframudia Shatya Framudia, Learning & Development at Smart Telecom Great Presentation, this can be used as my referrences 1 year ago
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  • JuliaLiuYun JuliaLiuYun Nice, but, I think uppercase is not user friendly. 1 year ago
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  • 104chen James Chen at MCUT design 2 years ago
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  • kaushik38 Kaushik Gandhi S Great presentation
    Thanks Giles!
    2 years ago
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  • srains Scott Rains, Consultant at Rolling Rains Report Giles, I spent yesterday writing the introduction to my address to Brazil's first national congress on what we call Inclusive Tourism. Since the demographic of IT is people with disabilities I start by suggesting a sort of Sensory Walkthrough of tourism products to audit for points of frustration and delight. I stumbled across your presentation just now and find it totally relevant. Thanks for doing (and sharing) the work! 2 years ago
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