18. The digitization of the manufacturing sector
with embedded sensors in virtually all
product components and manufacturing
equipment, ubiquitous cyberphysical
systems, and analysis of all relevant data.
https://www.mckinsey.de/files/mck_industry_40_report.pdf
McKinsey & Company
19. Four clusters shape the revolution
1 Processing power and connectivity
Data, analytics, and business intelligence
Interactions between human and machine
The merger of digital and physical
2
3
4
25. The
potential
of the 4th
revolution is
absolutely
immense
Market Size
From $4.11 billion in 2015
to $13.49 billion by 2020
Sources: ABI Research & The Motley Fool
Global GDP
Addition of $10 to $15 trillion
within the next 20 years.
27. In Industry 4.0, upgrading
manufacturing assets are
expected to account for only 40-
50% of the total value creation.
McKinsey & Company
https://www.mckinsey.de/files/mck_industry_40_report.pdf
38. 1. Competing in a globalized world
2. Harnessing the 4th revolution
3. Engaging complex customers
39. Customer Experience Management
is the best way to harness change,
identify the right potentials, and
differentiate in the digital world.
40. Customer Experience Management leads to…
moreloyalty
+higherprofitability
+increasedadvocacy
+betterfinancialoutcome
+reducedcustomeracquisitioncostsSource: Forrester, How to Make The Case For Customer Experience, 2014