The State of Canadian Technology Adoption and the IT Workforce

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The information technology industry knows no borders. To paint a more complete picture of enterprise IT and the IT employment landscape, we surveyed business executives and IT managers in 10 countries on a variety of topics - from their organizations' tech spending and security to their thoughts on the IT skills gap. Here's a look at what Canadian businesses have been up to in 2013, and what's in store for the future.

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The State of Canadian Technology Adoption and the IT Workforce

  1. 1. The State of Canadian Technology Adoption and the IT Workforce The information technology industry knows no borders. To paint a more complete picture of enterprise IT and the IT employment landscape, non-profit trade association CompTIA surveyed business executives and IT managers in 10 countries on a variety of topics – from their organizations’ tech spending and security to their thoughts on the IT skills gap. Here’s a look at what Canadian businesses have been up to in 2013, and what's in store for the future. Managing the IT Function 62% Reduce costs/overhead IT Priorities 75% of Canadian businesses planned to increase their IT spending this year in hopes of reaching a new customer base and reducing overhead costs. To achieve this, organizations are funneling resources into better security and more modern hardware or software. Top 3 business priorities Top tech priorities 44% Updating aging computers/ software 56% IT security 46% 55% 59% Web presence/ e-commerce Improve staff productivity Reach new customers CEO 36% periodically use an outside IT firm/tech consultant for specific projects CIO 12% regularly use an outside 46% of firms have a formal IT firm/consultant through a managed services engagement IT department with dedicated IT specialists on staff The changing role of the IT department and rising consumerization of technology has lead a growing number of Canadian firms to outsource at least part of their IT workload. 61% of Canadian firms rely on IT solution/service providers for repair, maintenance and troubleshooting The IT Skills Gap Similar to the U.S., Canada faces a high IT skills gap – with 90% of executives indicating at least some gap within their organizations. This discrepancy has negatively impacted existing business operations and renewed the importance of skills training and education. 43% of executives believe that fast changing technology makes it difficult for IT workers to stay current with skills, and contributes to the gap 38% of Canadian executives say the IT skills gap negatively affects staff productivity 30% of Canadian executives say the skills gap negatively affects customer service/engagement IT Certifications Despite a perceived lack of IT skills development resources, Canadian executives believe an IT certified staff brings a multitude of business benefits, and expect the overall importance of certifications to boom within the next 24 months. 0 1yber C y Securit 10 5 63% of Canadian executives say teams with IT certified staff benefit from having a common knowledge foundation ion Virtualizat Networking certifications are perceived to provide the highest value and ROI (54%), followed by cybersecurity (41%) and virtualization (40%) 5 View additional CompTIA business research at http://www.comptia.org/research CompTIA Research and Market Intelligence provides timely, relevant data and insights for the IT industry. CompTIA has a library of over 100 research reports and whitepapers, with new material published each month. Using rigorous research techniques, CompTIA collects data from tens of thousands of end-users and IT companies on a wide range of issues covering tech trends, channel dynamics and the IT workforce. CompTIA members get this research as part of their member benefits.

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