Lesson 1: Operations Function and
its relationship to objectives
• Explain the operations function and its relationship to
business objectives and business strategy!
!
• Describe the char...
Operations management is all about manufacturing
the product (for a manufacturer) or creating the
service (for a service p...
The operations function or purpose is to transform inputs
(resources) into outputs (goods and services)
Business Objective Operational strategy to achieve
objectives
Increase productivity, raise
the amount of output for each
u...
Tangible and intangible products
Tangibles are goods, which can be touched.
Intangibles include services, which cannot be ...
Role of the operations manager
Exit Question
Explain the relationship between operational objectives,
operational strategy and the operations manager.
An...
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Lesson 1 operations function

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Lesson 1 operations function

  1. 1. Lesson 1: Operations Function and its relationship to objectives
  2. 2. • Explain the operations function and its relationship to business objectives and business strategy! ! • Describe the characteristics of operations management within large-scale manufacturing and service organisations! ! • Explain the difference between tangible and intangible products What you need to know and be able to do
  3. 3. Operations management is all about manufacturing the product (for a manufacturer) or creating the service (for a service provider). Without a product, the LSO would not achieve its objectives.! What activities would operations management involve?
  4. 4. The operations function or purpose is to transform inputs (resources) into outputs (goods and services)
  5. 5. Business Objective Operational strategy to achieve objectives Increase productivity, raise the amount of output for each unit of input Purchase new equipment that can package in half the time Increase business competitiveness e.g. produce better quality product faster Reject defective products earlier in production process
  6. 6. Tangible and intangible products Tangibles are goods, which can be touched. Intangibles include services, which cannot be touched
  7. 7. Role of the operations manager
  8. 8. Exit Question Explain the relationship between operational objectives, operational strategy and the operations manager. Answer should state:! ! •! An operational objective is an operational goal or aim that an organisation plans to achieve.! ! •! An operational strategy is a plan of action to achieve operational objectives.! ! •! The operations manager is responsible for converting operational objectives into operational strategies.! ! Award 1 mark for each link stated.

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