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SolSummit2009 Presentation: Tools and Techniques for Just-In-Time and Remote Training and Support

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Tools and Techniques for Just-In-Time and Remote Training and Support

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Tools and Techniques for Just-In-Time and Remote Training and Support Clark Shah-Nelson ( nelsoncs@delhi.edu) Coordinator of Online Education, SUNY Delhi SOL Summit 2009 PPT: http: //tinyurl .com/solsummmit2009
Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Courses and Enrollments ,[object Object]
User Issue Reporting: Are you like me? Do you find: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Form: Efficient Reporting
Documentation of Issues
Key Tools: Synchronous ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Training: Are you like me? Do you find: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Tools: Asynchronous ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Confluence Wiki
Why Wiki?
Webinar: Synch/Asynch…
Screencasts: Asynchronous
Fac. Development ,[object Object],[object Object]
Hardware ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Software ,[object Object],[object Object],[object Object],[object Object],[object Object]
Production Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Orientation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Orientation
The Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
User Comments: ,[object Object],[object Object],[object Object],[object Object]
More Faculty Comments: Likes ,[object Object],[object Object],[object Object],[object Object]
VLE as Community Space ,[object Object],[object Object],[object Object]
The End… ,[object Object],[object Object],[object Object],[object Object],[object Object]

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