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20110413 TU Delft improve the use of blackboard with support of eesysoft


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Presentation at BbTLC11-conference op 13th of April 2011 in Leeds.
Presentation is to improve the use of Blackboard by using the Eesysoft product

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20110413 TU Delft improve the use of blackboard with support of eesysoft

  1. 1. Improve the Use of Blackboard with Support of Eesysoft <br />Willem van Valkenburg, SSC-ICT Education Technology, Delft University of Technology<br />
  2. 2. Who am I?<br />Willem van Valkenburg<br />Manager of TU Delft VLE (Blackboard)<br />Project leader TU Delft Mobile<br />Director TU Delft OpenCourseWare<br />Chair of the Dutch Blackboard Usergroup(NLBbUG)<br />Twitter on<br />Blog on<br />Presentation will be available on<br />
  3. 3. TU Delft: Basic Data<br /><br />TU Delft<br />Faculties: 8<br />Bachelor programmes: 16<br />Master programmes: 39<br />Total number of students: 16,500<br />International students: 14%<br />Scientific staff: 2,700 <br />Number of PhD-theses per year: 260<br />Focal Multi-disciplinary Research Programs: Energy, Health, Infrastructures, Environment.<br />3<br />
  4. 4. Agenda<br />Introduction<br />Results user survey<br />Solution of Eesysoft<br />Questions<br />
  5. 5. Blackboard user since 1999<br />Blackboard Learn 9.1 with <br />Content System <br />Community System (Portal)<br />Blackboard Mobile Learn and Central<br />Wimba Collaboration Suite<br />Daily >10k unique logins<br />Around 8k courses (2 years)<br />Introduction<br />
  6. 6. 104 instructor surveys submitted <br />664 student surveys submitted<br />User Survey<br />
  7. 7. Response instructors<br />
  8. 8.
  9. 9. Positive<br /><ul><li>Saves time
  10. 10. Abilityotperiodically test
  11. 11. Easy communicationwith students
  12. 12. Availability of information for students
  13. 13. Increasesquality
  14. 14. Reference possibilityfor students
  15. 15. Educational resources are up-to-date
  16. 16. Digital dropbox</li></ul>Negative<br /><ul><li>Impersonal
  17. 17. Doesn’tincrease the quality
  18. 18. New versionscausesproblems
  19. 19. Inflexible
  20. 20. Takes a lot of time
  21. 21. Excessive security</li></li></ul><li>E-Learning Support (ELS)<br />
  22. 22. Conclusions ELS<br />Most of the instructors use ELS<br />They are satisfied with the response<br />The attendance of the workshops is low<br />Reasons<br />Not all instructors start their classes in September<br />They want short instruction video’s at the moment they needed<br />
  23. 23. What do students think of their courses? (1)<br />
  24. 24. What do students think of their courses? (2)<br />Positive<br />Information up-to-date<br />Well structured<br />Tests<br />Announcements<br />Assignments<br />Negative<br />Not up-to-date<br />Not well structured<br />No communication<br />Wrong use of features<br />Little used<br />
  25. 25. Summary<br />Both instructors and students are positive about Blackboard, but…<br />Many of the available features are not being used, because:<br />They are not aware of their existence<br />They don’t know how to use it<br />They want to be supported and informed at the moment of need and 24x7<br />
  26. 26. EesySoft:Navigation System for Blackboard users<br />EesySoft’s Application Positioning System (APS) monitors where users are working within an application <br />It provides reports on how frequently a specific functionality is being used <br />Based on the context users can receive support information about e.g. known problems, changes, FAQs, unused functionality<br />Advantages:<br /><ul><li>Detailed insight in how BB is being used
  27. 27. Less helpdesk support needed
  28. 28. Less training / workshops needed
  29. 29. Better and more consistent use of Blackboard
  30. 30. users</li></li></ul><li>A welcomes message for new users (only shown once) <br />
  31. 31. If users click the link in the welcome message they are shown a video<br />
  32. 32. Tooltip of a known problem (about guest access and link to work-around)<br />
  33. 33. Message about a known problem and the possibility to keep informed<br />
  34. 34. Dashboard with different widgets of information.This can be changed to own look and feel<br />
  35. 35. Within the dashboard an user can select an help item. It is very easy to embed video’s<br />
  36. 36. A user can select in his profile how much pro-active support he wants to see<br />
  37. 37.<br /><br /><br />April 12, 2011<br />23<br />