Social Software: KM Panacea... or Technology Fad?

Chief Technology Solutions www.chieftech.com.au Next Generation KM Previous generations of KM really focused on ● information management issues The next generation of KM features: ● – Knowledge ecologies made up of communities of practice and social networks – Convergence with innovation and decision support It continues to be supported and driven in part by ● information technology, but with less emphasis on the capture and reuse paradigm (not a “thing” to be managed) 2 © 2005

Chief Technology Solutions www.chieftech.com.au The Social Software Cloud Wikis Social Search Social Networking Tags RSS Media Sharing Instant Messaging Locality and Proximity Feed Readers Blogs Social Bookmarking 4 © 2005

Chief Technology Solutions www.chieftech.com.au The Same... But Different Groupware and Social Software ● ● Collaboration Software – Clay Shirky (2002) – Ray Ozzie (1989) – Bottom up/outward in – Top down/inward out – Self-organising, – emergent networks Bounded networks (organisational, – quot;Small pieces, loosely project, business joinedquot; (David relationship) Weinberger) – Enterprise software – Innovation by and for platforms with consumers first interoperability added 6 © 2005

Chief Technology Solutions www.chieftech.com.au Conclusions In theory, social software is a natural fit with ● next generation KM Technology isn't the issue, but it is the issue: ● – Grey Area: Information Management vs Social Software – Beware of social software hype - confusion between form and function – Social software innovation is being driven primarily by consumer applications – More information risks exist for organisations 10 © 2005

Social Software: KM Panacea... or Technology Fad?

by James Dellow on Sep 16, 2007

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Social Software: KM Panacea... or Technology Fad? — Presentation Transcript