2. - Ancient Chinese Saying
One bowl makes no sound,Two bowls
Dingding-DoundDound!
3. Customer Feedback Example
Same project in XXX, two different comments:
Trainee A “I had a fantastic experience living and working with 10 trainees from 7
different countries working in schools at rural XXX it completely challenged my
status quo and understanding of XXX people and I see many of my cultural barriers
become the bottleneck of my interaction with the locals which leads to so much
personal reflection, it’s really cool!” - NPS 10
Trainee B “The project’s condition is really bad and we were put into a room of 10
away from the city without internet coverage at all, as there’s no one from the staff
speaking English there, it was almost impossible to be understood. I really think this is
not worth it.” - NPS 2
4. It’s not someone’s AIESEC,
it’s our AIESEC.
Nature of the “Business”
Nature of the Brand
Customer Journey
Leadership
5. How are we able to develop this
co-delivery?
We want to create the right product for the right
expectation for the EPs
We want to deliver the best service delivery and
experience for our GCDP EP by understanding what
their needs through out the GCDP experience.
6. How are we able to develop this
co-delivery?
Co-delivery based onCo-delivery based on
Product DevelopmentProduct Development
Co-delivery based onCo-delivery based on
Customer ExperienceCustomer Experience
21. Key PRINCIPLEs
TRUST
Understanding of your own market
Co-design in Product Development
Alignment of Expectation and Timeline
Resource Allocation (HR/Finance/Time)
Regular Communication and Evaluation
