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Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
Convergence 2013 Recap by a CRM MVP @CCOGNETTA
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Convergence 2013 Recap by a CRM MVP @CCOGNETTA

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Recap presentation of Convergence 2013 Highlights around Dynamics CRM

Recap presentation of Convergence 2013 Highlights around Dynamics CRM

Published in: Technology
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Transcript

  • 1. Agenda
  • 2. Convergence 2013• Largest Convergence Ever Attended – 11500+• 25% from outside North America, 85 Countries• First Convergence to Trend on Twitter Top 10 – 7800 Tweets• First Social Media Command Center! Join next year for free pass!• Tribridge was front and center!
  • 3. Convergence 2013
  • 4. Convergence 2013
  • 5. Convergence 2013
  • 6. Announcements for Dynamics CRMMarketing Pilot UI Refresh and Rollout• Connector available to work with Dynamics CRM• Full Marketing Management – Think Total PictureMicrosoft Acquisition of Net Breeze – Social Analytics Game ChangerCRM 2011 “ORION” Timeframe – Summer 2013• Next Version of CRM for On Premise & Online• Newly remodeled Interface – Goodbye Ribbon!• Fully Process Flow UI – Custom Entities included• Mobility Windows 8 Tablet with ORIONCRM Online Email Router Coming Soon
  • 7. Marketing PilotMarketing Pilot provides additional functionality not in marketingISVs• End to End management of Marketing Agency• Social Marketing• Multi-channel Campaigns• Digital Behavior Analysis• Resource & Project Task Management• Task Assignment Checklists and Fulfillment• Complex Workflow and Business Process Management• Budgeting and Financials• Brand Management• Media Planning• Typical features you typically see from a Marketing ISV (hits, web etc.)• Think End to End – Total Picture from a Marketing Director’s Point of View
  • 8. Marketing Pilot
  • 9. Marketing Pilot “Yes, this is a hint of the coming MS CRM Interface”
  • 10. Marketing Pilot
  • 11. Marketing Pilot
  • 12. Marketing Pilot
  • 13. Marketing Pilot
  • 14. Marketing Pilot
  • 15. Marketing PilotPros• Gartner leader in the Visionary Quadrant• Complete End to End Marketing• Cloud based Delivery• Connector available for Microsoft Dynamics CRM 2011Cons• Still a way to go, not fully integrated with CRM, User accounts are not synced• Only cloud based offering• Certain functions would be duplication of other ERP systems.
  • 16. Social Listening & Analytics for CRMMicrosoft announces acquisition of netbreeze.ch (Switzerland)• Fully integration for Social Analytics into CRM• Oracle – Vitrue & Eloqua, SFDC Buddy Media• The only Social Analytics tool that can does data mining and semantic text analysis to support 28 different writing systems.• This is a huge competitive advantage because other solutions translate to a common language than analyze. Netbreeze does localized translation so nothing is lost.• Monitor a variety of social channels including Facebook, YouTube, Twitter as well as over 6,000 online news and websites, 19 million blogs and 500,000 message boards.
  • 17. NetBreeze – Social Data Sentiment Analysis
  • 18. NetBreeze – Trend of Keyword Mentions
  • 19. NetBreeze – View Individual Social Posts
  • 20. NetBreeze – Social Analysis in the CRM UI
  • 21. CRM Roadmap – The New Era in CRM
  • 22. CRM Roadmap - Timeframes
  • 23. CRM Orion or Next Gen
  • 24. CRM Orion Release or Next Gen
  • 25. CRM Orion Release or Next Gen
  • 26. CRM Orion Release or Next Gen
  • 27. CRM Orion Release or Next Gen
  • 28. CRM Orion Release or Next Gen
  • 29. CRM Orion Release or Next Gen
  • 30. CRM Orion Release or Next Gen
  • 31. CRM Orion Release or Next Gen
  • 32. CRM Orion Mobility Roadmap
  • 33. Windows Live – Facts about the Service
  • 34. CRM Online – Infrastructure Investments &Goals
  • 35. CRM Online Data Center Security Measures
  • 36. CRM Online has good company
  • 37. CRM Online Data Centers
  • 38. CRM Online ArchitectureAverage of about 900 CRM Organizations in one scale group
  • 39. CRM Disaster Recovery & High Availability

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