Building the New Connected Enterprise – Capgemini case study
 

Building the New Connected Enterprise – Capgemini case study

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    Building the New Connected Enterprise – Capgemini case study Building the New Connected Enterprise – Capgemini case study Presentation Transcript

    • Building the New Connected Enterprise –Capgemini case studyTom BartonLondon UK, 31 January 2012
    • I work for... Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 2
    • A global presence in 40 countries (As of June 30, 2011)North America UK & Ireland France Benelux Nordic Countries Central & Eastern 8,925 8,688 20,203 10,452 4,279 Europe 8,396 Canada United States All over Europe United People‟s Republic Morocco Arab Emirates of China Mexico Taiwan India Vietnam Guatemala Oman Philippines Singapore Group workforce Brazil 114,2748 Working offshore Chile 42,592 Australia ArgentinaLatin America Morocco Iberia Italy India Asia Pacific 8,703 367 4,752 1,762 34,565 3,182 Capgemini Marketing & Communications Group Headquarters Paris, France Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 3
    • A wide range of solutions and services  Digital Transformation  Supply Chain Management Capgemini  Strategy and Transformation  Technology Transformation Consulting  Marketing , Sales & Service  Finance & Employee Transformation  Application Consulting  Mobile Technology  Application Development & Maintenance (AD&M)  Open Source / SaaS Application  Application Development & Integration / Customer  Software & Quality Management Testing Software Development (CSD)  Enterprise Resource Planning (ERP) Services  Application Outsourcing  Co-Sourcing/Multi-Sourcing  Application Lifecycle Services  Business Intelligence  IT Transformation: Strategy & Architecture  Portals  IT/IS advisory, design & transformation services (ITS)  Remote Infrastructure ManagementInfrastructure  IT governance services & implementation  Data Center and Infrastructure Services  Data Center Optimization and Virtualization  Network & Security Services. Services  Cloud computing – IaaS, Google Apps, Office365, SAPaaS  Workplace Services & Virtualization  End-to-end full-lifecycle Enterprise Services Management  Storage and data management  Finance and Accounting  Research & Advisory Services Business  Procurement   Human Resources Process Supply Chain Management  Industry specific services for bankingOutsourcing  Customer Operations Management & insurance  Management Assurance Services  Application Management  High-Tech Engineering Sogeti  Infrastructure Management  Testing Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 4
    • But we have to be wary of our potential Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 5
    • 44 years of history 1973 Sogeti, Gemini Computer Systems and CAP1962 merged as Cap Gemini 1996CAP founded in Sogeti. The Group reorganized itsFrance shareholding and 1975 management structure and 2004 First Annual adopts a new name and a Report published. 1991 new logo: Cap Gemini. Name and logo changed to1967 Creation of Gemini 2000 Capgemini coinciding withSoGETI founded by 1978 Consulting resulting from Acquisition and merger with global ad campaign to Opening of a flagship office in position “The CollaborativeSerge Kampf in Cap Gemini Inc. the merger of five Ernst & Young Consulting Singapore, marking the first Business ExperienceTM.”Grenoble, France on established in management consulting to form Cap Gemini Ernst & steps into Asia.October 1. Washington DC. firms. Young.1960s 1970s 1980s 1990s 2000s1968 1985 1993 1998 2002 2007Gemini Computer Cap Gemini Sogeti listed First transformation Cap Gemini is included • Sogeti name revived in some Capgemini acquiresSystems Inc. based in on the "Second Market" program of the Group‟s on the CAC 40 listing on countries and expanded to others for Kanbay and Indigo,New York. of the Paris Stock organization, sales the Bourse. Local Professional Services. expanding its offshore Exchange. approach, methods and • The second major transformation of capabilities in India. culture, called “Genesis.” the Group‟s move to a simpler model 1989 1999 built around Consulting, Technology 2008 Opening of the Cap Gemini is voted and Outsourcing and Local Capgemini acquires Vizuri (UK), Group University in "European Company Professional services. BAS (The Netherlands) and France (Béhoust). of the Year" by the • The Board of Directors name Paul Empire (Czech Republic). European Press Hermelin CEO. Federation. 2009 and over 50 acquisitions • Opening of a new Consulting Services becomes a global entity: Capgemini Consulting. international training and conference center in France at Les Fontaines. 2010 Acquisition of CPM Braxis in Brazil. Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 6
    • We like to collaborate Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 7
    • Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 8
    • One team, working together Technology Agnostic Truly From Strategy Multicultural to Execution Advanced Innovation Global for EconomicDelivery Model Value Size, Speed End-to-End and Offerings Complexity Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 9
    • We are social animals Picture copyright: Disney Pixar 1998 Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 10
    • Does anyone know where I might find…? Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 11
    • In house, there are multiple, discrete locations Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 12
    • Capgemini intranets Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 13
    • Things labelled differently Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 14
    • I’d rather speak to a person Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 15
    • In the real world… Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 16
    • My 114,999 colleagues are not all in my office Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 17
    • Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 18
    • Yammer launched on 10 Sept 2008… Three people from Capgemini join Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 19
    • More detail in a story I told earlier... Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 20
    • July 2011: 27,000 usersWe upgrade to the premium version of Yammer Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 21
    • What’s the story today? Capgemini has one of the largest Yammer networks • more than 35,000 users • more than 30% engaged users • 1,100 active groups • 1,500 messages a day Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 22
    • So, what does Yammer give us? Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 23
    • The platform is clear and structuredName and picture SettingsNews is divided into My Feed and Company FeedGroups joined People following me People I„m Features following Suggestions for groups View of feed can be filtered Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 24
    • Available on my mobileWeb Desktop App SharePoint TwitteriPhone Blackberry Android SMS iPad Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 25
    • How we’re using YammerRiemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 26
    • Requests for information generate quick responses Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 27
    • … and round the clock Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 28
    • Discussions are presented together Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 29
    • Opportunities to share successes Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 30
    • Discussions about future trends Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 31
    • Links to news, particularly industry news Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 32
    • Seek suggestions and ideas Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 33
    • Water cooler chat Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 34
    • Even very personal issues... work/home blurring Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 35
    • What does it all mean for us? We are more connected and everyone can tell their story Relationships are more easily established, and rank is stripped away We benefit from better, more relevant information, and collaboration works Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 36
    • From an end user“I have been working for Capgemini for 32 years, but I can honestly say that the last years have done more for me in company-binding than the years before. [Yammer] has made me part of a global organisation that was never before possible. And I have spent my time in global teams before.” Capgemini Marketing & Communications Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 37
    • More information• Tom Barton tom.barton@capgemini.com twitter.com/tomsmiled slideshare.net/capgemini | Sector, Alliance, Offering Building the New Connected Enterprise_TB_Capgemini.pptx © 2012 Capgemini. All rights reserved. 38
    • www.capgemini.comThe information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved