Computers are easy; people are hard (MVP Chicago 2017)

1. @bridgetkromhout #mvpbuzz
Computers are easy;
people are hard

2. @bridgetkromhout #mvpbuzz
lives:
Minneapolis,
Minnesota
works:
Microsoft
podcasts:
Arrested
DevOps
organizes:
devopsdays
Bridget Kromhout

3. #mvpbuzz@bridgetkromhout
Massively scalable fault-tolerant
distributed systems require a
significant engineering effort to build
and operate; complex socio-technical
systems are even more challenging.
Computers are easy;
people are hard

4. @bridgetkromhout #mvpbuzz
quoted in “10+ Deploys Per Day:
Dev and Ops Cooperation at Flickr” at Velocity 2009
John Allspaw & Paul Hammond
Flickr Dev Blog, December 17th 2008
Image credit: visual_dichotomy on Flickr
“In the last week there were
67 deploys
of 496 changes
by 18 people”

5. @bridgetkromhout #mvpbuzz
Not the goal: resumé-driven development

6. @bridgetkromhout #mvpbuzz
The goal: shorter time from
idea to value
Image credit: leadliasionImage credit: thebigword

7. @bridgetkromhout #mvpbuzz
How do we
get to
the goal?

8. #mvpbuzz@bridgetkromhout
complex
ecosystems

9. @bridgetkromhout #mvpbuzz
disruption

10. @bridgetkromhout #mvpbuzz
just say no to “awesome mode” vs “sad mode”
Image credit: stock
bimodal IT?!?

11. @bridgetkromhout #mvpbuzz
Attack
Kitten
growls
about
Day 2

12. @bridgetkromhout #mvpbuzz
Attack Kitten Cat Reality Check

13. #mvpbuzz@bridgetkromhout
empathy

14. #mvpbuzz@bridgetkromhout
tools: necessary but not sufficient

15. #mvpbuzz@bridgetkromhout
91F: yolo into
production!
samizdat.cc/cyoa
yolo!

16. @bridgetkromhout #mvpbuzz
Image credit: James Ernest

17. @bridgetkromhout #mvpbuzz
The Wall of Confusion
yolo nope

18. #mvpbuzz@bridgetkromhout
for ops, don’t tell devs: gl;hf!
do: automate
document
share

19. #mvpbuzz@bridgetkromhout
for devs, build for operability:
observability, debuggability, reality

20. @bridgetkromhout #mvpbuzz
Image credit: Vasa Museet
probably fine

21. @bridgetkromhout #mvpbuzz
hard problems & human factors

22. @bridgetkromhout #mvpbuzz

23. @bridgetkromhout #mvpbuzz
communication &
disconnects

24. @bridgetkromhout #mvpbuzz
observability: answering questions we didn’t know to ask

25. #mvpbuzz@bridgetkromhout
understand your environment

26. #mvpbuzz@bridgetkromhout
monitoring: the old way

27. @bridgetkromhout #mvpbuzz
Monitoring
monitoring: the new way

28. @bridgetkromhout #mvpbuzz
operational investments architecture
observability
culture

29. @bridgetkromhout #mvpbuzzImage credit: Wikipedia
“Any organization that designs a system…
will produce a design
whose structure is a copy of
the organization's
communication
structure.”
Mel Conway

30. #mvpbuzz@bridgetkromhout

31. #mvpbuzz@bridgetkromhout
Who owns your availability? The answer may surprise you!
Image credit: Wikipedia

32. #mvpbuzz@bridgetkromhout
silos are for grain
not actually devops
still computers

33. #mvpbuzz@bridgetkromhout
“In a world that celebrates pioneers—
be the settlers instead.”
— Laura Bell (@lady_nerd)

34. @bridgetkromhout #mvpbuzz
thanks!