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Designing for Sociality in Enterprise Search

by user experience designer at everywhere! on Nov 30, 2009

  • 10,059 views

Co-presented by Will Evans (@semanticwill) and Brynn Evans (@brynn) at the Enterprise Search Summit West 2009. ...

Co-presented by Will Evans (@semanticwill) and Brynn Evans (@brynn) at the Enterprise Search Summit West 2009.

Social search has the potential to improve search practices beyond what is possible with traditional informational retrieval algorithms. Two different models of social search should be incorporated into enterprise and conventional search systems today. Collective Search involves aggregating social metadata, trends, and previous tags, bookmarks, or information shared by social networks. Collaborative Search, or question-answering, occurs when two or more participants actively engage in an information seeking task. Interactions include everything from replying to a one-time question to dually negotiating the query formation and relevancy of specific results to arrive at a shared consensus of best fit. This talk will frame the relevant models of social search in the context of Brynn’s research, and discuss the potential benefits for both users as well as organizations. We will extend these trends and findings to concrete design considerations that we encourage system designers to consider in order to leverage social search capabilities within the enterprise.

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16 of 6 previous next Post a comment

  • amanda004 Amanda Love at education Best one
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    1 year ago
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    1 year ago
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  • javelina Ellie Kesselman, Risk analyst Thanks for fyi about search aggregator services like Inforiot. 3 years ago
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  • willevans Will Evans, Director of Design and Research at TLC Labs Thanks Dave. 4 years ago
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  • bmevans Brynn Evans, user experience designer at everywhere! Thanks, Dave! 4 years ago
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  • dgray_xplane Dave Gray, Co-founder, Boardthing.com Great presentation Will and Brynn! 4 years ago
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Designing for Sociality in Enterprise Search Designing for Sociality in Enterprise Search Document Transcript