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eCommerce 4 Manufacturing

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1) Learn How Manufacturers Can Leverage eCommerce …

1) Learn How Manufacturers Can Leverage eCommerce
2) Learn How to Systematize Business Processess
3) Learn How to Access Your eCommerce Readiness

Published in: Business, Technology

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    • 1. E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc. Agent Technologies, Inc. www.agenttech.com Ben Moore
    • 2. Overview
      • What is eCommerce?
      • eCommerce Facts & Predictions
      • eCommerce benefits for Manufacturers
      • Price Quoting Process
      • Our Implementation Process
      • Determining Your eCommerce Readiness
      • Questions & Answers
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 3. What is eCommerce?
      • Deals with using the Internet, digital communication and IT applications to enable the buying/selling process
              • The Gartner Group
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 4. What is eCommerce?
      • Online Price Quote System - allowing customers to generate price quotes online
      • Selling Products Online - allowing customers to configure and purchase online
      • eFactory (tm) - sending online customer configured orders to the plant floor
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 5. eCommerce Facts & Predictions
      • Over 80% of US companies have experimented with some form of online procurement
      • Nearly 40% of manufacturers provide customer order status online
      • Investment in e-business initiatives is on the rise driven by productivity increases and cost savings.
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 6. eCommerce Benefits E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc. Grow Revenues Customer Service
      • Cut Costs
      • Internet orders normally cost less than $1/order while phone/fax/mail orders cost more than $4/order
      • Elimination of errors and duplication of effort, fewer shipment returns
      • Redeployment of key personnel used in generating price quotes
      • Customer Service
      • Enhance loyalty
      • Improve customer satisfaction
      • Share information
      Source: Gemini C 4 Lab Analysis.
      • Grow Revenues
      • Open for business 24 hours/day - 7 days/week
      • More Qualified Leads - leading to more sales
      • Ability to cross sell
      Cut Costs AT
    • 7. eCommerce Benefits for Manufacturers
      • Companies that have electronic access to their suppliers’ inventory data turn their inventory 13 times per year, versus nine for those that do not.
      • Companies with online order processing can turn an order over in 21 days, versus 26 days for companies that do not have such capabilities.
      • Companies that enable their sales force to view customer orders and product information online have between 27 percent to 38 percent fewer employees in their sales departments.
      • Companies that allow customers to configure their order at the point of sale ship orders in 14 days versus 29 days for companies without such a feature.
      • E-Commerce Trends Index by Ernst & Young and the National Association of Manufacturers
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 8. Current Price Quoting Process E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 9. Future Price Quoting Process E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 10. Online Price Quote/ Configurator benefits E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
      • Product Configurators offer a 25% reduction in cost of sales by decreasing the number of technical sales support staff to the number of sales staff required.
      • Product Configurators will provide sales organizations with a 2% increase in win rate and order size resulting in a 5.4% increase in revenues.
      • Product Configurators offer a 50-70% reduction in rework expenses for organizations with a 25% or greater order error rate. 25% is the industry average for made-to-order/assemble-to-order manufacturers.
      • Gartner Research
    • 11. Our Implementation Process
      • Assess Current Manufacturing/Sales Process for Product
      • Assess Current Manufacturing e-Commerce Readiness
      • Identify Product Components from Bill of Materials
      • Identify Sub-Assemblies and Overall Product Hierarchy
      • Identify Configuration Rules including Configuration Order
      • Identify “Rules” to Map Sales Process to the Configuration
      • Get People to Use the System !!!
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 12. The Value
      • e-Commerce Assessment - identifies how the organization will support the e-commerce vision
      • Sales Process Assessment - standardizes sale process
      • manufacturing Process Assessment - identifies areas for Process improvement and product standardization
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 13. Our Assessment E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 14. Benefits of Systemization
      • Standardize the Variability Offered in the Product, Not the Product
        • cost benefits of standardization
        • market benefits from offering wide range of custom products
      • Group Technology Coding Scheme For
        • immediate pricing
        • immediate delivery quotes
        • template-based product engineering
        • dynamic creation of Bill-of-Materials
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc. >>> Cost reductions with increased market opportunities
    • 15. GE Service Parts
      • 115 machine tools, 24 NC, ~250 direct employees
      • 350,000 products per year
      • 25,000 unique product designs per year
      • 15,000 orders per year
      • a classic job shop
      • Won Society of Manufacturing Engineers’ prestigious LEAD Award for their PRC concept and supporting systems
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 16. GE’s Methodology E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
      • Divide Product Offering into Families
        • members of a family have similar blueprints and production processes
      • Create Blueprint Templates for Each Family
      • Create Coding Scheme
      • Create Software Utilizing PRC System
        • sales support
        • generative engineering / process planning
        • scheduling system
    • 17. E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 18. Determining Your eCommerce Readiness
      • What is your Ns%?
      • - Ns% = Hours of non-sales personnel/total hours to generate rough price quote
      • How much does an order cost?
      • - personnel time, facility time, rework, etc.
      • Calculating your Internet Opportunity
      • - lowering operating costs, improved turn around, expected volume, keeping existing customers, etc.
      • How will you support eCommerce
      • - accessing current customer service and computer abilities of your organization
      • For our detailed eCommerce Readiness Assessment, contact us at info@agenttech.com
      E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc.
    • 19. Questions & Answers E eCommerce 4 Manufacturing (sm) Solutions AT Agent Technologies, Inc. For More Information: Agent Technologies, Inc. eCommerce 4 Manufacturing (sm) www.agenttech.com 866-561.7756 513.942.9444