This presentation was given by the Knowledge SIG at APM Presents... Project management in practice on the 16th October 2014

1. 1
Knowledge sharing
Dr Judy Payne, Hemdean Consulting
Martin Fisher, WRAP

2. Why?
2
Efficiency
Success now
Create new
knowledge Use existing
knowledge
Effectiveness
Success in the future

3. A ‘Why?’ vision of success
 Any of us can easily find out
– what work WRAP has done and is doing, Who does
What at WRAP and who we are working with
– what skills and expertise are available in-house
 My team and I regularly improve what we do by learning
from experience, and through supported training and
development.
 I find communicating with colleagues at all levels easy
3

4. Another ‘Why?’ vision of success
 We have a great environment for creating new
ideas – we’re a crown jewels factory
 We have a lot of freedom to spend time
working on new ideas – it’s what we do
 It find it easy to work with colleagues and
come up with new ideas
4

5. How?
5
Create new
knowledge Use existing
knowledge
Time Trust
Networking
Freedom
Time Trust
Standard
practices

6. What?
6
Organisation’s understanding of
‘knowledge’
Organisation’s approach to
sharing knowledge
FIT?
What the organisation actually
does to share knowledge
FIT?

7. Knowledge as a ‘thing’
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A resource that can be captured and shared.
Knowledge is discovered by people rather
than created by them.
Capture knowledge and disseminate it to
people and groups.
Connect people to information: lessons
learned databases, document management
systems, production of ‘knowledge assets’

8. Knowledge as a process
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More a process of knowing than a ‘thing’.
Knowledge is created by people rather
than discovered by them.
Encourage people to build
relationships, networks and trust so that
they can share knowledge effectively.
Connect people to people: communities
of practice, communications
technology, facilitated conversations

9. Which of the following best describes
your organisation’s approach to KM?
A. Capture knowledge and disseminate it to people and
groups
B. Encourage people to build relationships, networks and trust
so that they will share knowledge when they need to
C. Encourage people to build relationships, networks and
trust, and then give the networks goals and tasks
D. Get people with different perspectives and backgrounds
together to learn from each other and solve problems

10. Levels of knowledge sharing
10
world potential
organisation
programme
project
task
benefits
ease of
doing

11. How?
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Connect
people to
information
Connect
people to
people
lessons learned
databases, document
management systems,
production of ‘knowledge
assets’
communities of practice,
communications
technology, facilitated
conversations, informal
café areas

12. How?
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In the flow and above the flow
• Make knowledge sharing part of everyday work
• Add knowledge sharing activities to processes
Demand-driven and supply-driven sharing
• People learn when they need to know something
• Let them ask!
Time
• Knowledge-sharing time is an investment
• Give people time but don’t expect instant returns

13. What would you do if...?
1. You want to make all your project team members
aware of a set of health and safety rules
2. You want to get ideas from an existing project
team into a new team starting a similar project
3. You want to find out what experience your new
project team has
4. You are starting a project unlike anything you’ve
done before and would like some help
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14. Your questions...
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15. This presentation was delivered at an
APM event
To find out more about upcoming
events please visit our website
www.apm.org.uk/events