1. Starts with the Name of
“Allah Tallah”

2. PRESENTED BY:
ARSLAN ALI BUTT
10012720-001

3. WHAT IS PRODUCT
• Any thing offered by the company to satisfy
customer needs,
• It can be Tangible or Intangible
INTANGIBLE PRODUCTS
• Services
• Ideas
• Experience

4. TOPIC: Comparison between TCS & DHL
SELECTED COMPANIES
LOGISTICS IN PAKISTAN
TCS VS. DHL

5. TCS:
• TCS Stands for TRANZUM COURIER
SERVICE
• Founded in 1983 in Pakistan
• Headquarter is in Karachi

6. DHL:
o Founded in San Francisco
o By 3 budding entrepreneurs:
• Adrian Dalsey
D= Dalsey
• Larry Hillblom
• Robert Lynn H= Hillblom
L= Lynn

7. TCS IS BETTER THAN DHL
THAN

8. COMPARISON B/W TCS & DHL
TCS
o INTERNATIONAL EXPRESS SERVICES
o DOMESTIC EXPRESS SERVICES
DHL
o INTERNATIONAL EXPRESS SERVICES

9. MARKET SHARE OF TCS, DHL AND
OTHERS IN PAKISTAN
MARKET SHARE
16%
TCS 45%
• TCS 45%
45% DHL 39%
• DHL 39%
OTHERS 16%
• Others 16%
39%

10. HOW TCS IS THE MARKET LEADER IN
PAKISTAN?
 Quality
 TCS Employees
 Dynamic Environment
TCS Special Offers
o Students Express
o TCS Cargo Centre
o TCS Connect Magazine
o Management of Ethics

11. SOCIAL RESPONSIBILITY
• Free Services to welfare societies and
NGO’s
• Education Development sector
• Governmental organizations
• Flood Relief Activity

12. DIRECT FEEDBACK FROM CUSTOMERS
www.tcscourier.com
VOC (voice of customer)

13. TCS AWARDS
• Brands of the Year Award IN 2007 & 2008
• Brands Icon Award IN 2008
• TCS has attained ISO 9001:2000 certification
• Super Brands Pakistan Award in 2007 – 2008
• And many more

14. CONCLUSION
o Strategies Adopted
o Availability of maximum Services
o Social Responsibility Factor
o Customer loyalty
o Market Share

15. RECOMMENDATIONS
o New Policies or Alteration in
Polices
o Reduction in prices
o Investment to increase Market
Share
o Participation in meeting Social
Responsibility